Company Overview

Catalyst is the world’s most intuitive Customer Success Platform (CSP), and was built by an experienced group of industry leaders. Our software integrates with all of the tools that CS teams are already using to provide one centralized view of customer data. Customer Success Managers can subsequently take the right actions to prevent churn, increase product adoption, and align the entire organization on a unified workflow to manage customers throughout their journey. Catalyst helps organizations turn Customer Success into a company-wide mission.

Position Overview

As Catalyst’s sole People Operations Coordinator & an early member of the broader People team, you will play a pivotal role in scaling our infrastructure, programs, & processes. You will be an integral point of contact for our internal stakeholders on a variety of questions, and will be essential in helping to support the day-to-day people operations of a growing team. This is a unique hybrid opportunity in that you’ll also own the recruitment coordination for each of our open roles, and will gain firsthand insight into the talent acquisition function of a fast-growing startup! 

What You’ll Do 

• Own the maintenance of all employee systems of record across our HR tech stack, including our HRIS, payroll, & benefits platforms 
• Serve as the internal point of contact for each of our third-party vendors
• Support our Head of People & Places in managing our benefits offerings, ensuring that employees have a comprehensive understanding of what is available to them
• Coordinate onboarding and offboarding for all employees, including assessing and iterating on existing processes as we scale
• Manage calendar coordination for all interview loops, ensuring that candidates feel supported and engaged from their first interview through the offer stage
• Ensure that our applicant tracking system, Greenhouse, is up-to-date and accurately reflects where each candidate is within their respective process

What You’ll Need

• 2+ years of relevant experience, ideally within an early-stage, growth-oriented company
• The utmost degree of professionalism and the ability to handle confidential information with discretion and integrity
• Strong attention to detail, coupled with the ability to effectively prioritize and manage multiple projects simultaneously
• Self-described “people person,” who is eager to establish strong working relationships with employees across the organization 
• A passion for all things people - a can do attitude that encourages people to seek help and support

Why You’ll Love Working Here!

• Highly competitive compensation package, including equity - everyone has a stake in our growth
• Comprehensive benefits, including up to 100% paid medical, dental, & vision insurance coverage for you & your loved ones
• Open vacation policy, encouraging you to take the time you need - we trust you to strike the right work/life balance
• Annual education stipend, to ensure that you're continuously expanding your skill set
• Monthly wellness stipend, to ensure that you’re taking care of both your physical & mental health
• Monthly remote team-building events, including game nights, trivia, cooking/mixology classes, and more!

Catalyst is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.