About Eden Health

Eden Health is a nationally recognized medical practice on a mission to create a world where every person has a relationship with a trusted healthcare provider. Working with employers across the country, Eden Health offers employees 24/7 digital care, same-day in-person primary care, mental health services, physical therapy, and benefits navigation. The Eden Health team is driven by a patient-centric approach, delivering relationship-based collaborative care. With this model, our clients have healthier workforces, increased productivity, and reduced healthcare costs. We are committed to diversity, equity, and integrity, and our teams reflect this. Our hope at Eden Health is to create an environment where each person can do the best and most important work in their careers.

What you will be doing

As our Senior People Operations Generalist, you’ll be a key player in building and executing processes and programs to support our People Operations strategy during a dynamic and high growth phase. You’ll leverage your extraordinary attention to detail to support day to day operations for the employee lifecycle, from onboarding to offboarding. This is a remote-first role.

What success looks like

• Provide a seamless customer experience to our employees by helping to improve our processes, identify efficiencies and close gaps across the employee life cycle, onboarding all the way through offboarding
• Solve problems and get to the root cause of issues, both company and team-specific, by designing and recommending solutions 
• Be the main point person for employee relations concerns to ensure they are bubbled up to the right stakeholders and escalated to the Senior Manager of People Operations for the most complex ones 
• Partner with our Legal team on the most sensitive employee relations issues and stay current on multi-state legal knowledge related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance
• Act as an initial resource for employees' questions around a wide range of topics including benefits and policies, by fielding inbound requests to our people support system and bringing issues and questions to resolution
• Help update and create people related policies, including maintenance of our Employee Handbook, to ensure we remain in compliance with applicable state, local and federal laws
• Provide support and guidance on specific team policies and programs
• Support open enrollment and change management for employee benefits
• Manage and improve our leave of absence process 
• Build and maintain our process and policy for immigration and visa sponsorship matters, in partnership with legal counsel
• Maintain our employee files, ensuring immense accuracy and standardization of our documentation 
• Partner with People Operations and other stakeholders to roll out culture initiatives 
• Operate with a mindset of continuous improvement, contributing to the evolution of our processes and procedures in a hybrid work environment

What you will bring

• You have at least 4+ years of experience working in People Operations for a high growth start up.
• You can maintain the highest standard of confidentiality, discretion, and professionalism
• You understand the key moments that matter to employees across their work lifecycle and can think through implications of employee changes and mobility
• You have a high-level understanding of issues that may have legal implications and require legal review
• You are curious and creative and you are able to effectively find gaps in processes and policies to suggest improvements and recommendations 
• You are proactive and comfortable with ambiguity and can effectively work through projects or tasks with little instruction and oversight 
• You have excellent written and verbal communication skills and are comfortable communicating with stakeholders both within and outside your own team
• You have a customer service mentality and can build rapport and trust with teammates, internal stakeholders, managers, and employees
• You thrive on organization and attention to detail
• You have a “can do attitude” and are willing to both teach and learn from team members to ensure knowledge is dispersed across the team for proper coverage
• You’re excited to get broad exposure to various People functions, and to contribute to the ongoing improvement and evolution of our systems

Why Eden Health?

• Remote first company and culture 
• Series C Healthtech startup with a mission-driven team that's passionate about helping every person have a relationship with a trusted healthcare provider
• Competitive salary and equity compensation package
• Medical, dental, and vision insurance and commuter benefits
• Dedicated Culture Committee led by CEO
• Learning and development budgets to help you grow and bond with your team 
• Positive, inclusive, supportive culture cheering you on your journey
• Strong and quickly growing client base of America’s leading employers

While the majority of Eden Health positions are remote-first, we are a company that values building trusted relationships. To achieve this we have programming and events which require us to be in person, including team and company-wide meetings. To ensure everyone's safety, we require all employees to be fully vaccinated against COVID -19, subject to reasonable accommodations for medical conditions or sincerely held religious beliefs. If you have additional questions, your Talent Partner will be able to answer them.

Eden Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Please note: Eden Health interview requests and job offers only originate from edenhealth.com email addresses (e.g. [email protected]). Eden Health will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Eden Health, please notify us at: security@edenhealth.com.