People Operations Manager

| Greater NYC Area
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CLEAR helps create safer, easier experiences everywhere you go. We believe you are you and by using your biometrics – your eyes, face, and fingerprints – we keep you moving. Imagine a world where you can do virtually everything you need to – breeze through the airport, buy a beer at the game, check-in at the doctor’s office, access your office building, and more – without ever pulling out your wallet. CLEAR is currently available in 50+ airports, venues and more. Now with Health Pass, CLEAR securely connects a person’s digital identity to multiple layers of COVID-related insights to help reduce public health risk and restore peace of mind.

We’re defining and leading an entirely new industry, obsessing over our customers, and investing in great people to lead the way. Recently named on CNBC’s Disruptor 50 List for the second year in a row and winner of the SXSW Interactive Innovation Award, CLEAR is providing innovative technology options for businesses and our 5+ million members to help create a safer environment no matter where you go.

In this role, you will drive frictionless employee experiences by creating and optimizing programs and processes that keep our team productive.


What You Will Do:

  • Act as the first line of support and point of contact for corporate team members who have HR-related questions particularly on policies and programs
  • Help build our HR Infrastructure by developing programs and processes to reinforce our values and make us more efficient
  • Own the setup and configuration of the employee onboarding process from start to finish, continuously reviewing and iterating to ensure a best in class program
  • Drive HR process improvement across the people team by gaining an understanding of current processes, evaluating their effectiveness and crafting a future roadmap
  • Develop data driven dashboards and analytics to share insights with people team and leadership on various programs including onboarding, attrition and employee engagement. Make recommendations for new programs and processes based on these insights.
  • Assist with management of our real estate, including recommendations for expansion based on data.
  • Maintain and develop employee record keeping processes within our HRIS system, ensuring data integrity
  • Own and maintain vendor relationships, as well as evaluation and implementation of new vendors  for all HR systems
  • You’ll be responsible for strategic and cross functional projects, collaborating across multiple teams to coordinate action plans
  • In partnership with our legal team, assist with compliance requirements (handbook updates, record keeping, audits, reporting, etc.)

Who You Are:

  • Bachelor’s Degree and 5+ years People / HR Operations experience. 
  • Extensive experience with People systems and processes including setting them up, transitioning vendors and improving on existing upon current infrastructure. 
  • Deep data and analytics background including advanced Excel skills and reporting skills
  • You’ve created new programs and executed process improvements in a fast paced organization
  • You have a roll up your sleeves attitude and strategic mindset. You thrive on a high speed, constantly changing environment and are able to adapt quickly.
  • You are empathetic and care deeply about employees, but also able to balance employee needs with company priorities
  • Extremely organized, detail oriented, and intellectually curious
  • Strong communication skills and ability to interact at all levels of the organization
  • Ability to deal with ambiguity
  • Proactive and accustomed to a high volume of multitasking and meeting tight deadlines

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Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • TypescriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedshiftDatabases
    • ConfluenceManagement
    • JIRAManagement

Location

Our building is convenient to several trains + bus stops! If you want a change of scenery, our club level has a gym, cafe, games, and a great lounge!

An Insider's view of CLEAR

What’s the vibe like in the office?

One of my favorite things about CLEAR is how passionate and excited everyone here is about what we are building. You can really feel that in the office - you are empowered to put your ideas on the table and take ownership of the work you are doing. We also have a chef that makes breakfast 3x/week which is not a bad way to kick off the day!

Emily

Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

We constantly fight tech debt and have the buy-in from management and business to spend 25% of effort each sprint addressing tech debt. We call it the sustainability budget. This ensures the code is well designed, maintained and fun to work with. You'll do the best work of your career.

Dee

Senior Director, Engineering

What are some things you learned at the company?

In previous roles, I hadn’t had quite as much autonomy as I do at CLEAR. When starting here I didn’t realize I was empowered to make high-level suggestions, do proof of concepts, and present possible technology changes to the organization. It was great to get a nudge from my team and manager to be more open about my ideas to them and other teams.

Kyle Olson

Software Engineer

What are CLEAR Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
We provide free breakfast daily! One of our favorite office perks? Our fabulous chef comes in on Tuesdays (Omelette Bar!), Wednesdays (Mexican!), and Thursdays.
Happy Hours
Professional Development Benefits
Promote from within
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