DoorDash
New York, NY
Remote

People Services Support Analyst

| Remote
Apply now
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About the Team

The People Services Support Analyst is part of the People Operations team and will own processes and transactions associated with the employee lifecycle and work in systems that support transactions, such as Workday and Jira as well as other ancillary systems in a thoughtful and efficient way. The role of the People Operations Team > People Services Team is to ensure a seamless employee lifecycle experience (onboarding, employee changes, off-boarding), with a focus on process optimization, compliance, and efficiency. This role reports to the Director of People Operations and is based in Phoenix, AZ.

About the Role

Customer obsession is key.  You will actively engage employees to provide the highest level of customer service by closely adhering to the guidelines and strategies of the People Services team.  Your daily responsibilities will include:  

  • Accurately resolving employee cases, and escalating complex cases to the appropriate business partner.
  • Be a Workday guru and problem solver to better serve our employee cases and quickly resolve issues.
  • Maintaining day-to-day logistics and tracking trends to address process gaps and strategies. 
  • Providing feedback and updates for internal process documents to further enhance the training materials for current and future team members.  

You’re excited about this opportunity because you will…

  • Contribute to the development and delivery of DoorDash's employee lifecycle from beginning to end and everything in between.
  • Contribute to HR operational excellence by identifying and recommending alternative methods to streamline processes.
  • Ensure data integrity by understanding and identifying opportunities to improve the back end data structure by working closely with the People Ops team.
  • Ensure data accuracy, consistency, and integrity through continuous audit and review.
  • Help build data governance with a single source of truth requirements documentation.
  • Work fearlessly in uncovering underlying issues or business problems and turn those issues into solutions within the HRIS.
  • Contribute to the documentation of People Ops process and procedures, and establish a routine maintenance schedule for content updates.
  • Collaborate within the People Ops team to create efficient processes and reduce manual transactions.
  • Be an instrumental partner to our DoorDash Communities, providing support and inclusion.
We’re excited about you because…
  • You’re able to perform root cause analysis on more complex and less mature processes and services
  • You possess knowledge of HR process and best practices
  • You’re strategic and able to execute on your ideas or others.
  • You’re proactive in identifying opportunities to enhance the employee experience.
  • You’re passionate about coordination, execution, and DoorDash.
  • You’re able to work on issues independently and drive improvement initiatives
  • You have excellent written and verbal communication skills
  • You have exceptional attention to detail
  • You are customer-service oriented and a self-starter
Qualifications
  • Bachelor’s degree or higher (or equivalent experience)
  • 1+ years of business experience with exposure to customer support, HR coordination or operations, recruiting coordination or operations, or a support analyst role.
  • Experience with Workday, Jira, GSuite.
  • Demonstrated experience executing a vision (sometimes not your own), translating it into executable strategy, and help drive cross-functional team involvement against the plan.
  • Exceptional communication skills (verbal, written, and presentation) exhibited at all levels within an organization.
  • Skilled at using data and analytics to develop insights, drive decisions, and measure impact.
  • Stellar project management skills with exceptional attention to detail and discipline to organize and prioritize.
  • Keen ability to transform, align, and inspire during times of change in a fast-paced environment.
Why You’ll Love Working at DoorDash
  • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
  • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
  • We are learners - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
  • We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 
  • We offer great compensation packages and comprehensive health benefits.
About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

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Where we are

Our office is in the Flatiron District near many restaurants, shops, and public transportation. Walking distant to Madison Square Park.
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What are DoorDash Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Acme Co. also provides 16 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Quarterly.
Free Daily Meals
Stocked Kitchen
Happy Hours
Relocation Assistance
Fitness Subsidies
DoorDash reimburses employees up to $75 per month on fitness activities.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications

Jobs at DoorDash
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Manager, Strategic Growth - Drive

DoorDash
Greater NYC Area
3 hours ago
+40
We’re looking for a Manager, Strategic Growth to help us deploy and scale one of our fastest growing businesses, DoorDash Drive. In this role you will be a key contributor to new and existing Enterprise Drive partnerships, helping us to scale this business across our regional markets. The best candidates will be self-motivated, entrepreneurial, and have exceptional interpersonal and relationship-building skills.

Regional Workplace Services Manager, East

DoorDash
Greater NYC Area
17 hours ago
+40
DoorDash is looking for a Regional Workplace Services Manager for the East region of the US, that will report to the Sr. Manager of Global Workplace Services.   The person in this position will operate and help build our growing portfolio of offices in the East region of the US.  This position will be critical to supporting DoorDash in its hyper growth phase.  This will require someone that can scale and manage a team and an overall operation.  This position will work cross functionally with most teams at DoorDash to be successful and will require someone who can communicate and work well with a diverse range of personalities.

Director, General Manager NYC - Drive

DoorDash
Greater NYC Area
19 hours ago
+40
DoorDash Drive is our company’s hyper-growth fulfillment platform serving restaurants, grocers and retailers across the United States and Canada. The General Manager of NYC, will build and grow our Drive business in the region. Building superior last-mile delivery logistics in dense, urban cities is a massive opportunity, and DoorDash is quickly becoming a leader in this area.

Growth Marketing Manager, US Markets

DoorDash
Greater NYC Area
19 hours ago
+40
This is an ideal role for a candidate who is looking to build a local marketing function from scratch, with ownership of multi-million dollar annual budgets across multiple different geographies and platforms like TV, Hulu, Google, Facebook, Snapchat, Affiliate, Referrals, and more. This role will be responsible for providing campaign optimization recommendations, vetting new platform partners, and owning performance metrics. In this role, you will get the opportunity to work collaboratively with channel owners on the growth marketing team and work cross-functionally with operations, product, analytics, finance, and brand marketing. You must have the ability to view marketing problems and data from a financial, behavioral, and tactical perspective, and possess excellent interpersonal communication and problem solving skills. This means high visibility and high impact, with room for career growth on the team.

Senior Manager, Merchant Strategy & Planning

DoorDash
Greater NYC Area
1 day ago
+40
The Merchant is at the core of DoorDash. The Merchant Team, one of the largest in the company, powers many facets of our business and is one of the primary drivers of growth and revenue. We are looking for a motivated and hands-on operator to lead our Merchant Strategy & Planning function. In this role, you’ll lead end-to-end planning for our Merchant Org, including building our long-term vision and key metrics, driving new initiatives, and aligning key stakeholders across Product, Engineering, Analytics, Sales, Operations, Marketing, and more. You will implement a structured and efficient approach to business planning at the global level. This role reports to the Global Head of Merchant Strategy & Operations. 

Strategy & Operations Manager, US Market Strategy

DoorDash
Greater NYC Area
1 day ago
+40
US Markets Strategy Managers are crucial to growing and running our business. We’re looking for unicorns–people who can think strategically at the highest level while also understanding the bits that need to flip to follow through on the execution. A USMS Manager has an aptitude for blending analytics and creativity to scope and solve complex logistical problems, the operational prowess to get stuff done, and the self-starter compass to start moving on to the next problem right away.

Senior Manager, New Verticals Integrations - Drive

DoorDash
Greater NYC Area
1 day ago
+40
In this role you will own new and existing B2B Middleware Partnerships for our logistics platform, DoorDash Drive, helping us to build and scale this business across our regional markets.  The Senior Manager, Integrations will be both an external champion, engaging directly with partners to build the DoorDash platform and an internal expert, communicating key learnings to our product & operations teams. The best candidates will be self-motivated, entrepreneurial, and have exceptional interpersonal and relationship-building skills.

Manager, International Driver Growth & Operations

DoorDash
Greater NYC Area
1 day ago
+40
We’re looking for an operator to join DoorDash’s growing Growth Marketing team to own strategy and planning for international driver onboarding and vendor operations. This individual will be responsible for owning onboarding operations end-to-end across Canada and Australia, working cross-functionally to improve the signup process and new Dasher experience. This individual will help shape the global driver onboarding experience through digital product and physical experimentation, setting new drivers up for success and increasing conversion. This individual will also own and manage a multi-million dollar budget while leading week-to-week collaboration with our operational vendors.

Regional Account Executive

DoorDash
Remote
1 day ago
+40
We're looking for a Regional Account Executive to help us connect more merchants with the powerful DoorDash delivery platform. At DoorDash, merchant partnerships play a critical role in strengthening operations and accelerating consumer growth. As a Regional Account Executive, you'll be joining a team of experienced operators who have excelled in the art of leading highly deliberate sales processes. The team is building what is the single biggest competitive advantage for DoorDash — industry-leading partnership terms with the best merchants.

Strategy & Operations Manager, DoorDash Drive

DoorDash
Greater NYC Area
1 day ago
+40
In a typical day, you may run and refine experiments to improve operations, dive into data to explain performance at the lowest level of detail, synthesize insights from merchant partners, guide new product strategy, build tools that allow teams to increase their work 10x, and make sure we never stop growing and performing. 

Support Strategy and Operations Associate

DoorDash
Greater NYC Area
2 days ago
+40
DoorDash is looking for a Senior Manager, Platform Support to develop the support strategy for our Platform experience. This person will be analytical, have a demonstrated track record of relentless, effective execution, and be excited to tackle one of our company’s most challenging business problems. 

Engineering Manager, Ads & Promotions Platform

DoorDash
Greater NYC Area
3 days ago
+40
DoorDash has built a massive user ecosystem - millions of monthly purchasers, hundreds of thousands of merchants and active monthly dashers.  As we become an essential part of local economies, relevant paid content and promotions for our audiences will enhance the core ecosystem [sticky consumers, merchants, dashers], drive company volume, and increase profitability of every DoorDash transaction.  We built an Ads & Promotions business unit that provides digital solutions to help advertisers reach all DoorDash audiences - restaurant offers for consumers, product specials for merchants, gas discounts for dashers.  

Dasher Support Labs Agent

DoorDash
Remote
4 days ago
+40
As a DSL Agent, your role will be project-based and focused on improving upon the Dasher experience. You will report to a Counselor for ongoing career development and mentorship.  For your day-to-day project-based work, you will report to a Project Lead who will be overseeing the project team’s execution performance. We rarely have a dull day, so we are looking for those who think fast, move fast, and wish to grow fast! Your daily tasks will include remotely helping prospective Dashers sign up and addressing existing Dasher’s questions, whether on a dash or not.

Strategy & Operations Associate, Supply

DoorDash
Greater NYC Area
4 days ago
+40
The Strategy & Operations team is responsible for strategic development and growth at DoorDash. Strategy & Operations Associates work to define the value of new initiatives, and run and refine experiments to drive growth. You will dive into data to explain market performance at the lowest level of detail, devise high-impact strategies, and work side-by-side with external teams to make those a reality.

Senior Manager, New Business Development

DoorDash
Greater NYC Area
4 days ago
+40
The DoorDash New Business Development team is a small, fast-paced, high-performing group responsible for incubating new lines of business and graduating them to scale. Current areas of focus include new partnership verticals and service offerings for Drive, Marketplace, DashMart, and DoorDash Kitchens. The team’s primary function is revenue generating partnerships, but it also touches strategy, product management, marketing, operations, finance, legal, and other functions necessary to vet and scale new offerings and partner segments.

Product Design Director

DoorDash
Greater NYC Area
5 days ago
+40
We're looking for product design leaders at Sr Manager or a Director level in the San Francisco or NYC, NY office to support the exponential growth of the Design team. Our team is still at an early stage, which means you’ll get to shape the design culture and process from the ground up and get to drive big and meaningful design problems.

City Specialist

DoorDash
Remote
5 days ago
+40
You must be a high energy, personable and motivated self-starter. We look for hustlers who are reliable, looking to work hard, and can tackle hard problems with relentless persistence. Above all else, we are looking for team members who are driven and as excited as we are to provide an amazing experience for local businesses. 

Senior Program Manager, People Programs

DoorDash
Greater NYC Area
5 days ago
+40
The People Programs Team develops and delivers critical programs across the employee lifecycle (e.g. Onboarding, Performance Management, Employee Voice Survey, Offboarding, & Workforce Planning) to help make DoorDash a place where every employee does the very best work of their careers.

Technical Program Manager, Fintech

DoorDash
Remote
6 days ago
+40
Our team is looking for a Technical Program Manager for our Engineering Teams to drive important Fintech initiatives. Projects/programs will require general cross organization coordination/facilitation and ownership of results.

Corporate Account Executive - NYC

DoorDash
Greater NYC Area
1 week ago
+40
Identify, contact, and qualify corporate customers. Pitch corporate customers on the value of using the DoorDash platform for their meal and catering needs. Lead demonstrations to show prospects the capabilities of the product and the best way to utilize our platform. Build the end-to-end sales pipeline and meticulously document your actions in our CRM. Be the voice of the corporate customer. Partner closely with operational teams to document insights from sales processes to help us build out a best-in-class product.

Operations Manager

DoorDash
Remote
1 week ago
Training and coaching.  Make sure your team is set up for success to work safely and productively.  Assess associate work performance and provide detailed feedback. Build an amazing work culture. Delight customers. You’ll collaborate with internal teams to ensure your site offers customers the best experience on each and every order and provide your team with the tools, resources and support needed to achieve these goals.  Day to day operations. Organize schedules, approve timecards and update standard operating procedures. Make sure associates are set up for success and work safely and productively.   Facility Management. Monitor supplier deliveries, manage regular cleaning and maintenance schedules, troubleshoot facility issues.  Process Improvement. You’ll assess the operational and financial impacts of your decisions, and iterate based on data to build scalable solutions to improve our overall business.

Operations Manager

DoorDash
Remote
1 week ago
Training and coaching.  Make sure your team is set up for success to work safely and productively.  Assess associate work performance and provide detailed feedback. Build an amazing work culture. Delight customers. You’ll collaborate with internal teams to ensure your site offers customers the best experience on each and every order and provide your team with the tools, resources and support needed to achieve these goals.  Day to day operations. Organize schedules, approve timecards and update standard operating procedures. Make sure associates are set up for success and work safely and productively.   Facility Management. Monitor supplier deliveries, manage regular cleaning and maintenance schedules, troubleshoot facility issues.  Process Improvement. You’ll assess the operational and financial impacts of your decisions, and iterate based on data to build scalable solutions to improve our overall business.

Operations Manager

DoorDash
Remote
1 week ago
Training and coaching.  Make sure your team is set up for success to work safely and productively.  Assess associate work performance and provide detailed feedback. Build an amazing work culture. Delight customers. You’ll collaborate with internal teams to ensure your site offers customers the best experience on each and every order and provide your team with the tools, resources and support needed to achieve these goals.  Day to day operations. Organize schedules, approve timecards and update standard operating procedures. Make sure associates are set up for success and work safely and productively.   Facility Management. Monitor supplier deliveries, manage regular cleaning and maintenance schedules, troubleshoot facility issues.  Process Improvement. You’ll assess the operational and financial impacts of your decisions, and iterate based on data to build scalable solutions to improve our overall business.

Operations Manager

DoorDash
Remote
1 week ago
Training and coaching.  Make sure your team is set up for success to work safely and productively.  Assess associate work performance and provide detailed feedback. Build an amazing work culture. Delight customers. You’ll collaborate with internal teams to ensure your site offers customers the best experience on each and every order and provide your team with the tools, resources and support needed to achieve these goals.  Day to day operations. Organize schedules, approve timecards and update standard operating procedures. Make sure associates are set up for success and work safely and productively.   Facility Management. Monitor supplier deliveries, manage regular cleaning and maintenance schedules, troubleshoot facility issues.  Process Improvement. You’ll assess the operational and financial impacts of your decisions, and iterate based on data to build scalable solutions to improve our overall business.

Operations Manager

DoorDash
Remote
1 week ago
Training and coaching.  Make sure your team is set up for success to work safely and productively.  Assess associate work performance and provide detailed feedback. Build an amazing work culture. Delight customers. You’ll collaborate with internal teams to ensure your site offers customers the best experience on each and every order and provide your team with the tools, resources and support needed to achieve these goals.  Day to day operations. Organize schedules, approve timecards and update standard operating procedures. Make sure associates are set up for success and work safely and productively.   Facility Management. Monitor supplier deliveries, manage regular cleaning and maintenance schedules, troubleshoot facility issues.  Process Improvement. You’ll assess the operational and financial impacts of your decisions, and iterate based on data to build scalable solutions to improve our overall business.

Operations Manager

DoorDash
Remote
1 week ago
Training and coaching.  Make sure your team is set up for success to work safely and productively.  Assess associate work performance and provide detailed feedback. Build an amazing work culture. Delight customers. You’ll collaborate with internal teams to ensure your site offers customers the best experience on each and every order and provide your team with the tools, resources and support needed to achieve these goals.  Day to day operations. Organize schedules, approve timecards and update standard operating procedures. Make sure associates are set up for success and work safely and productively.   Facility Management. Monitor supplier deliveries, manage regular cleaning and maintenance schedules, troubleshoot facility issues.  Process Improvement. You’ll assess the operational and financial impacts of your decisions, and iterate based on data to build scalable solutions to improve our overall business.

Operations Manager

DoorDash
Remote
1 week ago
Training and coaching.  Make sure your team is set up for success to work safely and productively.  Assess associate work performance and provide detailed feedback. Build an amazing work culture. Delight customers. You’ll collaborate with internal teams to ensure your site offers customers the best experience on each and every order and provide your team with the tools, resources and support needed to achieve these goals.  Day to day operations. Organize schedules, approve timecards and update standard operating procedures. Make sure associates are set up for success and work safely and productively.   Facility Management. Monitor supplier deliveries, manage regular cleaning and maintenance schedules, troubleshoot facility issues.  Process Improvement. You’ll assess the operational and financial impacts of your decisions, and iterate based on data to build scalable solutions to improve our overall business.

Operations Manager

DoorDash
Remote
1 week ago
Training and coaching.  Make sure your team is set up for success to work safely and productively.  Assess associate work performance and provide detailed feedback. Build an amazing work culture. Delight customers. You’ll collaborate with internal teams to ensure your site offers customers the best experience on each and every order and provide your team with the tools, resources and support needed to achieve these goals.  Day to day operations. Organize schedules, approve timecards and update standard operating procedures. Make sure associates are set up for success and work safely and productively.   Facility Management. Monitor supplier deliveries, manage regular cleaning and maintenance schedules, troubleshoot facility issues.  Process Improvement. You’ll assess the operational and financial impacts of your decisions, and iterate based on data to build scalable solutions to improve our overall business.

Operations Manager

DoorDash
Remote
1 week ago
Training and coaching.  Make sure your team is set up for success to work safely and productively.  Assess associate work performance and provide detailed feedback. Build an amazing work culture. Delight customers. You’ll collaborate with internal teams to ensure your site offers customers the best experience on each and every order and provide your team with the tools, resources and support needed to achieve these goals.  Day to day operations. Organize schedules, approve timecards and update standard operating procedures. Make sure associates are set up for success and work safely and productively.   Facility Management. Monitor supplier deliveries, manage regular cleaning and maintenance schedules, troubleshoot facility issues.  Process Improvement. You’ll assess the operational and financial impacts of your decisions, and iterate based on data to build scalable solutions to improve our overall business.

Director, Diversity, Equity, and Inclusion

DoorDash
Greater NYC Area
1 week ago
This role reports to the VP of Global Culture, Belonging, and People Growth and will lead the Diversity, Equity, and Inclusion (DEI) team under the broader Culture, Belonging, and People Growth (CBPG) department. CBPG’s mission is to create a culture of belonging and connection where diverse identities can thrive and every employee can do the best work of their career. As part of CBPG, we strive to deliver a consistent and inclusive experience for our ~3,000 employees across the U.S., Canada and Australia - regardless of their location, background or job function.

Director of B2B CRM Marketing

DoorDash
Greater NYC Area
1 week ago
As the Director of B2B CRM you will manage a team of Marketers responsible for managing the customer lifecycle of our B2B products through email, SMS, push notifications and in-app messaging. You will inspire a team, own business goals and collaborate with all parts of the business to create and execute CRM strategies that improve retention and surprise and delight our customers.

Real Time Analyst

DoorDash
Greater NYC Area
1 week ago
The Real Time Analyst will become a subject matter expert on workforce planning and intraday operation fundamentals including: real-time queue monitoring, skilling, reporting, escalating known issues, and tools troubleshooting in a global customer support operation. Real Time Analysts may also be asked for insights and recommendations for process improvements based on trends and ad hoc reporting/tasks as assigned by the Workforce Manager or Vendor Operations. This role also works with support leaders to ensure service levels are reached throughout the day. The ideal candidate is a self-starter with strong analytical and communicative skills.

Area Manager

DoorDash
Remote
1 week ago
We’re looking for motivated leaders who love delighting customers and thrive in fast-paced, physical environments.  What You’ll Do... You’ll be a regionally-based manager focused on supporting the expansion and growth of our ultra-fast delivery business. As we grow, we will build efficient and scalable processes to create a best-in-class operation.   Build.  You’ll have your fingerprints all over DoorDash’s next big business.  You’ll do whatever

Senior Manager, Merchant Strategy & Operations - New Merchant Programs

DoorDash
Greater NYC Area
1 week ago
We’re looking for a Merchant Strategy & Operations Senior Manager to launch and scale our suite of merchant products.On the Merchant Strategy & Ops team, our mission is to have best-in class restaurant selection, build cutting edge services for our merchants to grow their business, and help our partners operate efficiently on the platform. As the Senior Manager of Merchant Product Adoption, you’ll be responsible for figuring out ways to scale our growing suite of merchant products and services to partners. You’ll be responsible for building new products to help our merchant partners grow, driving more value from our existing suite of products and finding ways to help our teams move faster.

Technical Program Manager, Infrastructure

DoorDash
Remote
1 week ago
Our team is looking for a Technical Program Manager for our Infrastructure Engineering Teams to drive important initiatives related to Core Infra, Core Platform, Data Platform, and Site Reliability. Projects/programs will require general cross organization coordination/facilitation, stakeholder management, and ownership of results.

Operations Manager

DoorDash
Remote
1 week ago
Training and coaching.  Make sure your team is set up for success to work safely and productively.  Assess associate work performance and provide detailed feedback. Build an amazing work culture. Delight customers. You’ll collaborate with internal teams to ensure your site offers customers the best experience on each and every order and provide your team with the tools, resources and support needed to achieve these goals.  Day to day operations. Organize schedules, approve timecards and update standard operating procedures. Make sure associates are set up for success and work safely and productively.   Facility Management. Monitor supplier deliveries, manage regular cleaning and maintenance schedules, troubleshoot facility issues.  Process Improvement. You’ll assess the operational and financial impacts of your decisions, and iterate based on data to build scalable solutions to improve our overall business.

Operations Manager

DoorDash
Remote
1 week ago
We’re looking for a people-focused leader and experienced operator to lead one of our new DashMart facilities. New Verticals is a new, lean team at DoorDash.  We’re building and scaling new ways to delight our customers, leveraging the DoorDash platform. What You’ll Do:  Training and coaching.  Make sure your team is set up for success to work safely and productively.  Assess associate work performance and provide detailed feedback. Build an

Associate, New Verticals

DoorDash
Greater NYC Area
1 week ago
Build. You’ll have your fingerprints all over DoorDash’s next big business. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details. Strategize. From first principles, you’ll develop the optimal strategy for best serving our customers. Analyze.  You’ll assess the operational and financial impacts of your decisions, and iterate based on data.  Lead and collaborate.  You’ll work with a cross-functional team, including engineering, product, design, operations, finance, and marketing to build this new line of business for DoorDash.

Leadership Recruiter

DoorDash
Greater NYC Area
1 week ago
We’re hiring a Leadership Recruiter as we invest in and expand our leadership team at DoorDash. As a Leadership Recruiter, you will play an integral role in executing against some of our most complex leadership searches by overseeing the leadership search process for the most sought after talent (technical and non-technical) across DoorDash. You will be responsible for developing a robust, thoughtful, search strategy that will attract exceptional leaders. Individually and in partnership with Researchers, you will build out talent networks and develop trusted relationships with executives. 

Software Engineer, Product

DoorDash
Greater NYC Area
1 week ago
Develop, release and run large-scale web applications. Develop and define the backend architecture and tech stack for a product area. Improve performance, reliability, scalability and security for our backend systems. Be involved in transitioning our monolithic codebase to a microservice-based architecture. Completely disrupt logistics by tackling bleeding-edge, technical problems.

Manager, Merchant Strategy & Operations - Selection

DoorDash
Greater NYC Area
1 week ago
On the Merchant Strategy & Ops team, our mission is to have best-in class restaurant selection, build cutting edge services for our merchants to grow their business, and help our partners operate efficiently on the platform. As the Manager of Merchant Selection, you’ll be responsible for figuring out ways to improve our merchant base in every market across the USA. You’ll be responsible for building playbooks to have great selection at the market level, building new products to help our merchant partners grow, and find ways to help our teams move faster.

Internal Communications Specialist, People & Culture

DoorDash
Greater NYC Area
1 week ago
The Internal Communications Specialist, People & Culture is a newly-formed role wholly dedicated to communicating our People Team strategy, programs and policies, and will work closely with our Chief People Officer. The role reports to the Director of Employee Communications & Connections and is a member of the broader Culture, Belonging & People Growth (CBPG) department within DoorDash’s People Team. CBPG’s mission is to create a culture of belonging and connection where diverse identities can thrive and every employee can do the best work of their career. As part of CBPG, we strive to deliver a consistent and inclusive experience for our ~3,000 employees across the U.S., Canada and Australia - regardless of their location, background or job function.

Senior Associate, Partner Operations

DoorDash
Greater NYC Area
1 week ago
As a Partner Operations Manager, you are a critical piece of DoorDash’s growth and success in every market in which we operate. You will be responsible for key operational metrics, leading strategic projects, and working side-by-side with our Product team to build new product features.

Strategy & Operations Manager, Supply

DoorDash
Greater NYC Area
1 week ago
As the leaders of our core business, Strategy & Operations Managers are directly responsible for the development, growth, efficiency, and quality of our markets. Strategy & Operations Managers are skilled General Managers who can blend creativity and analytics to solve complex logistical problems, lead and influence teams, and get stuff done through their world-class operational prowess. Think this is you? Read on…

Head of Consumer, Ads & Promotions

DoorDash
Greater NYC Area
2 weeks ago
Build a major pillar of our Advertising and Promotions business unit. You will do whatever it takes to scale, from high level strategy to nitty-gritty operational details.  Evaluate and prioritize new opportunities, performing quantitative and qualitative due diligence. Balance the marketplace. You will assess the operational and financial impacts of your decisions, and iterate based on data.  Lead a team, and collaborate with cross functional partners including sales, marketing, analytics, product, and our senior team.

Engagement Manager, Mid-Market - NYC, Austin, or ATL

DoorDash
Greater NYC Area
2 weeks ago
Engage partners in growth strategy conversations (i.e., adding more stores to DoorDash, increasing same-store sales, growing net profitability, etc). Strategically introduce and execute on new DoorDash product opportunities to broaden partnership depth and increase partner revenue streams (i.e., white-label fulfillment). Execute co-marketing campaigns with partners to promote the DoorDash partnership, drive sales, and increase customer awareness .

CRM Marketing Manager, Canada

DoorDash
Greater NYC Area
2 weeks ago
As CRM Marketing Manager you will be responsible for communications and programs to increase retention and engagement of our customers across email, SMS, push notifications and in-app messaging. In this role specifically, you will collaborate with our Canada team to create and execute CRM strategies that move business metrics for the Canada market and surprise and delight our Canadian customers.

Manager, Merchant Services Strategy & Analytics

DoorDash
Greater NYC Area
2 weeks ago
The Merchant Services team at DoorDash is responsible for bringing merchants onto the DoorDash platform. We are looking for an analytical problem solver to drive reporting, automation and business insights for the team. You’ll work cross-functionally to identify the key opportunities to power improved business performance and bring structured data insights to guide our teams.

Manager, Merchant Experience

DoorDash
Greater NYC Area
2 weeks ago
We're looking for a key member of our Merchant Strategy & Operations team to manage and optimize the experience of our merchant restaurant partners, aiming to retain and engage merchants and drive satisfaction. You’ll build and scale operational programs to improve the merchant experience, working cross-functionally with our product, engineering, account management, analytics and support teams to enable our most valuable merchants to work seamlessly with DoorDash. 

Enterprise Corporate Account Executive

DoorDash
Greater NYC Area
2 weeks ago
As a Corporate, Enterprise Account Executive, you'll have the opportunity to join one of our newest verticals on the ground floor, while still being able to use the expertise of our larger sales organization. This team is building the playbook for bringing on our largest enterprise customers.

Director, General Manager - Government & Nonprofit

DoorDash
Greater NYC Area
2 weeks ago
DoorDash is quickly expanding its first-of-a-kind social impact program, Project DASH, to help governments and nonprofits serve their constituents through last mile delivery. Examples of services may include food rescue from grocery stores and restaurants to soup kitchens, delivery of food packages from schools & food pantries to families, or the delivery of supplies and other essential items to senior citizens and other vulnerable populations. This role will take on end-to-end leadership of this new business unit in collaboration with our Policy and Social Impact team, and lead a high-performance team of operators. The GM will help set a long-term course for this effort and scale it against audacious goals in the years ahead. In doing so, the GM will help transform the way that governments and non-profits service their constituents, impacting millions of people in communities around the world.

People Services Support Analyst

DoorDash
Remote
2 weeks ago
The People Services Support Analyst is part of the People Operations team and will own processes and transactions associated with the employee lifecycle and work in systems that support transactions, such as Workday and Jira as well as other ancillary systems in a thoughtful and efficient way. The role of the People Operations Team > People Services Team is to ensure a seamless employee lifecycle experience (onboarding, employee changes, off-boarding), with a focus on process optimization, compliance, and efficiency. This role reports to the Director of People Operations and is a remote position.

Engagement Manager - Mid-Market

DoorDash
Greater NYC Area
2 weeks ago
You are a highly effective sales or business development professional, capable of engaging in business level and P&L focused conversations with C-level executives 30+ location businesses. You are an analytical thinker who enjoys diving into financial models and mapping out P&L implications of potential deal structures. You can lead a complex, multi-party sales process in a highly consultative manner. You naturally gravitate toward using data and insights to change perspectives on the client-side.

Strategy & Operations Manager, Ads & Promotions

DoorDash
Greater NYC Area
2 weeks ago
This role will help to build one of the team’s key verticals, partnering cross functionally with marketing, sales, operations, analytics, product, and our senior leadership team to optimize existing offerings and enable faster sales cycles through both process and product.

Senior Legislative Counsel, Future of Work

DoorDash
Greater NYC Area
2 weeks ago
DoorDash is looking for an experienced legislative counsel and policy professional to join the team’s Policy Development and Research Group. The Senior Legislative Counsel will shape the legal and regulatory framework for a new sector of the economy at a pivotal moment. This expansive role goes far beyond legislative analysis. You will work with stakeholders across the company to develop and support the adoption of policies that best serve Dashers, merchants, and consumers. 

Senior Manager, Ads & Promotions

DoorDash
Greater NYC Area
2 weeks ago
Our Advertising & Promotion team operates at the intersection of e-commerce and advertising, surfacing and monetizing relevant content that benefits our core audiences. We provide digital solutions to help advertisers reach all DoorDash audiences (consumer, dasher, and merchant). This role will work to help build one of the team’s key verticals, partnering cross functionally with marketing, sales, operations, analytics, product, and our senior leadership team to optimize existing offerings and test into new territories. 

Technical Program Manager, Operational Excellence

DoorDash
Remote
2 weeks ago
Our team is looking for a Technical Program Manager for our Operational Excellence Engineering Teams to drive important initiatives related to Fraud, Customer Support, Delivery Experience, and Geo Intelligence. Projects/programs will require general cross organization coordination/facilitation and ownership of results.

Engineering Manager, Pickup

DoorDash
Greater NYC Area
2 weeks ago
Lead a team of full-stack engineers (ios, android, web, backend). Grow the team by developing internal leaders (managers and senior IC’s) and attracting world-class talent. Provide technical guidance and leadership. Engage with key internal business stakeholders to define the roadmap and vision for our Pickup product, including building the right technical foundations for exponential growth.

Caviar Strategy & Operations Manager, Growth & Special Operations

DoorDash
Greater NYC Area
2 weeks ago
You will lead merchandising for the Caviar consumer app working with product, drive our consumer promotions strategy working with marketing, own pricing initiatives and execute other mission critical cross-functional initiatives in key local markets. In a typical day, you may craft a winning local strategy for one of our key markets, guide new product ideas or rollouts, run analytical rigorous experiments to optimize growth, dive into data to explain the performance of a promotion at the lowest level of detail, and make sure we never stop growing.

Strategy & Operations Associate, US Market Strategy

DoorDash
Greater NYC Area
2 weeks ago
The Strategy & Operations team is responsible for strategic development and growth at DoorDash. Strategy & Operations Associates work to define the value of new initiatives, and run and refine experiments to drive growth. You will dive into data to explain market performance at the lowest level of detail, devise high-impact strategies, and work side-by-side with external teams to make those a reality.

Manager, New Verticals

DoorDash
Greater NYC Area
2 weeks ago
Build. You’ll have your fingerprints all over DoorDash’s next big business. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details. Strategize. From first principles, you’ll develop the optimal strategy for best serving our customers. Analyze.  You’ll assess the operational and financial impacts of your decisions, and iterate based on data.  Lead and collaborate.  You’ll work with a cross-functional team, including engineering, product, design, operations, finance, and marketing to build this new line of business for DoorDash.

Senior Operations Specialist

DoorDash
Remote
2 weeks ago
Training and coaching: Organize schedules, approve timecards, update training manuals and standard operating procedures. Make sure new associates are set up for success and work safely and productively.  Provide coaching and build an amazing work culture. Assist with day-to-day tasks. Receive product from partners, place product in appropriate locations, prepare orders, help clean and organize work areas. You’ll do whatever it takes to delight our customers with a high-quality experience. Delight Customers. Make sure customer’s orders get delivered smoothly by maintaining menus and systems, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.  Facility Management. Open and close the facility, monitor supplier deliveries, manage regular cleaning and maintenance schedules.  Help improve operations.  Contribute ideas to improve our quality and customer experience.

Senior Product Designer

DoorDash
Greater NYC Area
2 weeks ago
We're looking for Senior Product Designers to create world-class user experience on all marketplace fronts. Our Design team is still in an early stage, which means you’ll contribute to shaping the design culture and process from the ground up and get to drive big and meaningful design problems.

Senior Product Design Manager (NYC Site Lead)

DoorDash
Greater NYC Area
2 weeks ago
We're looking for a Site Lead in our office in NYC. As a Site Lead, you will build the design team from scratch and define the design team’s culture in NYC. The NYC design team will lead the emerging use cases for our Consumers such as Pickup, DoorDash for Work, Dine-in, and many more as DoorDash grows beyond our food delivery service. Your PM and Engineer counterparts are colocated in NYC. You’ll work closely with the rest of the Design and Product teams in the San Francisco Bay Area, playing a critical glue between the bi-coastal offices.

Senior Manager, Retail & Incubation

DoorDash
Greater NYC Area
2 weeks ago
The Senior Manager, Retail & Incubation will help steer the company’s effort to adopt and partner with retailers and retail technology partners at all levels of the sector.   The last-mile delivery market for e-commerce is projected to expand rapidly in the next five years, and DoorDash is making meaningful strides to become a leader in this sector. 

Business Analyst, Enterprise Partnerships

DoorDash
Greater NYC Area
2 weeks ago
This role will uncover strategic insights, automate reporting and build internal tools and dashboards to empower the organization. You’ll work cross-functionally between our sales,  marketing, operations, product, and analytics team to support strategic initiatives for the Grocery and Convenience partnership team.

Strategy & Operations Associate, Caviar Merchandising

DoorDash
Greater NYC Area
3 weeks ago
As a Merchandising Associate, you will lead key initiatives that will help grow and improve Caviar.  As a part of the broader Caviar Strategy & Operations team, you will play a key part in building the next phase of growth.In a typical day you may craft a winning strategy to guide new product ideas or rollouts, run analytical, rigorous experiments to optimize growth, dive into data to explain the performance of a promotion or partnership at the lowest level of detail, or identify actions to drive achievement of goals and make sure we never stop growing.

Strategy & Operations Manager, Caviar Quality & Efficiency

DoorDash
Greater NYC Area
3 weeks ago
The Manager, Strategy & Operations is responsible for ensuring that our customers get fast, defect-free deliveries by improving our fleet logistics and merchant operations. Each member of the team is responsible for understanding, reporting on, and improving specific metrics.

Strategy & Operations Senior Associate, Caviar Quality & Efficiency

DoorDash
Greater NYC Area
3 weeks ago
The Sr. Associate is responsible for ensuring that our customers get fast, defect-free deliveries by improving our fleet logistics and merchant operations. Each member of the team is responsible for understanding, reporting on, and improving specific metrics.  In a typical day, you may design and run operational experiments, work with merchant-facing teams to support our biggest partners, use analytical modeling to understand the drivers behind our KPIs, dive into data to diagnose and solve problems at the lowest level of detail, and always make sure we are providing a best-in-class experience for merchants and consumers through operational and product improvements

Senior Manager, Diversity Recruiting Partnerships

DoorDash
Greater NYC Area
3 weeks ago
This role reports to the VP of Global Culture, Belonging, and People Growth and will be a key member of the Diversity, Equity, and Inclusion (DEI) team. DEI at DoorDash is an interconnected function with Employee Connections, Internal Communications, and People Growth on the Culture, Belonging and People Growth Team (CBPG). CBPG’s mission is to create a culture of belonging and connection where diverse identities can thrive and every employee can do the best work of their career. 

Leadership Recruiting Researcher

DoorDash
Greater NYC Area
3 weeks ago
The DoorDash Leadership Recruiting Team is a newly formed team of talent advisors and business partners to the DoorDash leadership team (C-level/VP/Director) as we discover and hire the best leaders who empower DoorDash’s growth. We’re hiring a Leadership Recruiting Researcher as we invest in and expand our leadership team at DoorDash. As a Researcher, you will play an integral role in executing against some of our most complex leadership searches. In this role, you will own the research and engagement strategy for the most sought after talent (technical and non-technical) across DoorDash company wide. The Leadership Recruiting Team works with DoorDash’s hiring leaders as consultants; partnering to develop and innovate data-driven leadership recruiting strategies. This role will report into the Senior Director of Leadership Recruiting.

Caviar Strategy & Operations Senior Associate, Growth & Retention

DoorDash
Greater NYC Area
3 weeks ago
About the RoleDoorDash is investing in Caviar, the premium marketplace for both Food Enthusiasts and Local Premium restaurants. As a Senior Cx Growth & Retention Associate, you will lead key initiatives that will help grow and improve Caviar.  As a part of the broader Caviar Strategy & Operations team, you will play a key part in building the next phase of growth.In a typical day you may craft a winning strategy to guide new product ideas or rollouts, run analytical, rigorous experiments to optimize growth, dive into data to explain the performance of a promotion or partnership at the lowest level of detail, or identify actions to drive achievement of goals and make sure we never stop growing.

Integrations Management Lead

DoorDash
Greater NYC Area
3 weeks ago
Merchants are at the core of our marketplace and we need to deliver them the best in class experience from onboarding to growth. As DoorDash expands both in scale and breadth of integrated delivery offerings, our technical aptitude must grow with it. As an Integrations Manager, you’ll discover and drive operational improvements across our various integrations providers. This will include prioritizing product roadmaps, technical project management,  go-to-market initiatives, data analysis, issue triaging, and client relationship management. You’ll be responsible for key operational metrics and process improvement from strategy to execution, while relentlessly focusing on efficiency and execution for some of our most challenging business problems.  

Senior Employment Counsel

DoorDash
Greater NYC Area
3 weeks ago
DoorDash is seeking a talented Senior Employment Counsel with deep experience handling a range of labor and employment related matters to join our dynamic team.  As the team’s second employment counsel, you   will assist with  all employment and labor related legal matters, including advising on labor matters, policy and procedures, wage and hour and classification matters, employee relations matters and employment litigation.  You will also advise and assist with policies relating to employee benefits, safety and procedure. Candidates should have a strong attention to detail, be execution oriented, have strong business acumen, superior analytical and writing skills, and should be enthusiastic, well organized, and a team player. Strong interpersonal and communication skills, the ability to operate in a fast-paced environment, and a healthy dose of humor and humility are also essential. This position will report directly to the AGC of Global Employment and can be based in San Francisco, New York, Phoenix, or, for the right candidate, remotely.

Sourcer, Leadership Recruiting

DoorDash
Greater NYC Area
3 weeks ago
The DoorDash Leadership Recruiting Team is a newly formed team of talent advisors and business partners to the DoorDash leadership team as we discover and hire the best leaders who empower DoorDash’s growth. We’re hiring a Leadership Recruiting Researcher as we invest in and expand our leadership team at DoorDash. As a Researcher, you will play an integral role in executing against some of our most complex leadership searches. In this role, you will own the research and engagement strategy for the most sought after talent (technical and non-technical) across DoorDash company wide. The Leadership Recruiting Team works with DoorDash’s hiring leaders as consultants; partnering to develop and innovate data-driven leadership recruiting strategies. This role will report into the Senior Director of Leadership Recruiting.

Area Supervisor

DoorDash
Remote
3 weeks ago
You have experience as a leader in one of these industries: field operations, logistics, fulfillment, or administrative / facilities roles. You have a passion for customer service and are ready for a new challenge. You always believe there’s a better way and never settle for mediocre service or product. You are humble and professional and are excited to be a supervisor. This role is a great entry point into DoorDash with the opportunity for internal growth.

Product Manager, International

DoorDash
Greater NYC Area
3 weeks ago
Manage, develop, and hire a team of all-star product managers. Lead a cross-functional team of engineering, design, operations, marketing, local markets. You'll drive product definition, strategy, and long term vision for which markets we should launch in and why. Identify the biggest problems to solve. Drive new feature development from start to finish. Run user research, usability studies, data-driven experiments to inform product direction. Establish, monitor, and measure success metrics after launch. Consistently integrate behavior data and customer feedback into key product decisions. Communicate product plans, benefits and results to all audiences - within teams, company, to users, press etc.