Professional Learning Operations Specialist at Newsela
The Professional Learning Operations Specialist will manage the professional development scheduling process, report on key metrics, and monitor internal bandwidth of our Professional Learning team. You’ll partner closely with our Customer Success, Customer Support, and Sales Strategy & Operations teams to create scalable processes to fulfill professional learning commitments. You’ll own communications and support triaging for all professional learning related to your customer segment, and will leverage data to build cross-functional solutions that improve our scheduling systems and reporting.
Why You’ll Love This Role:
Reporting to the Senior Manager of Professional Learning, you will be a key player in scaling systems around professional learning in order to enhance a customer’s experience during their journey with Newsela’s products. You’ll be working cross-functionally from the start to create processes that support external and internal stakeholders, and help build the foundation that will enable our team to scale effectively in the coming year. You’ll be enabling our Professional Learning, Customer Success, and Sales teams to help enhance how districts and teachers engage students, and provide time-saving approaches that allow educators to design customized learning for different levels of learners. Your work will directly impact our ability to scale Newsela’s reach, bring our products to more educators and students, and enable accessible, engaging learning that empowers students.
Why We’ll Love You:
You have 1+ years of experience in a customer success, support, or project management role, and experience with scheduling services for a large customer base. You’ve worked with Salesforce, Google Suite, and Microsoft Excel, and can skillfully leverage data from these systems to solve challenges our team encounters. You’re an excellent communicator with strong attention to detail, and can swiftly and seamlessly manage multiple needs of internal and external stakeholders.
One of the fastest growing tech companies in K-12 education, Newsela was founded on the principle that while every child may have unique learning preferences, they all deserve a rich learning experience that ignites a love of learning. We built our platform based on learning science research to deliver the most engaging, authentic content to modernize how teaching happens in the classroom. Along with interactive assessments and tools, we provide teachers with digital content at five reading levels -- from +100 of the best sources -- that is relevant to the diverse backgrounds and interests of their students. Since we started in 2013, we’ve established a presence in 90% of U.S. K-12 schools and over 2.5M teachers and 37M students have registered with Newsela.