Recruiter at CLEAR

| Greater NYC Area | Remote
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With CLEAR, you are always you. CLEAR's mission is to enable frictionless and safe journeys using your identity. With more than 8 million members and 100+ partners across North America, CLEAR's identity platform connects you to the cards in your wallet - transforming the way you live, work and travel. Trust and privacy are the foundation of CLEAR. We have a commitment to members being in control of their own information and never sell member data. CLEAR is at the highest level of security by U.S. government regulators and is also certified as Qualified Anti-Terrorism Technology under the SAFETY Act.

The Field Recruiter will report into CLEAR’s Regional People Director, joining the CLEAR Field People Team. You will play a critical role in the growth of our company. You will be the primary Recruiter for a virtual hourly workforce that operates our Customer Support function and will support in other verticals of the business as and when needed. You will be responsible for high volume recruiting, sourcing and screening top talent in select cities across the US, building out high-volume recruiting processes, building solid partnerships with hiring managers, and ensuring a flawless candidate experience.

What You Will Do:

  • Lead and execute the full-cycle, high-volume recruitment process, in partnership with Field People Team and Hiring Managers, focused on hiring CLEAR virtual/remote hourly Member Care Specialist positions including but not limited to:
    • Provide a great candidate experience at each step of selection process
    • Manage job postings and support employer branding efforts/advertising strategies
    • Source and screen applicants for Member Care and Field Operations positions, track progress and schedule candidates throughout the interview process 
    • Create and send offer letters to candidates per company policy
    • Create, send and facilitate background checks and manage all active candidates in process
  • Manage all onboarding details for new hires from equipment delivery to orientation start and ongoing in the employee life cycle
  • Identify and implement creative and effective ways to attract top talent to CLEAR
  • Identify and optimize the best resources for sourcing talent
  • Implement processes that are repeatable and scalable for high-volume hiring
  • Identify and report on metrics for field recruiting that are actionable to improve recruiting or identify best practices to continue executing
  • Be an advisor to hiring managers and embed yourself in the field operations for key stakeholders and Member Care recruiting; reporting into the Field People Team
  • Share best practices and continually iterate and raise the bar on the fullcycl recruiting experience
  • Support Member Care in employee questions related to the entire employee lifecycle to include areas like benefits and terminations

Who You Are:

  • Minimum 1-2 years in a high volume recruiting position
  • You are metrics-minded and live in recruiting data
  • Thorough understanding of sourcing methods, interviewing skills, channels and onboarding
  • Good understanding of various ATS systems, experience in optimizing and leveraging an ATS and HRIS (Greenhouse and Ultipro a plus)
  • Knowledgeable of on-line hiring practices, behavioral interview and assessment techniques, tracking and managing the candidate pipeline, and recruiting metrics
  • Strong team player with a collaborative work style
  • Demonstrated ability to take ownership with strong work ethic and follow through skills and an understanding of sense of urgency 
  • Excellent verbal and written communication skills, and comfortable communicating with various levels of the organization
  • Advanced computer skills including Google Suite and Microsoft Office Applications, scheduling products, and conferencing systems a plus

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Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • TypescriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedshiftDatabases
    • ConfluenceManagement
    • JIRAManagement

Location

Our building is convenient to several trains + bus stops! If you want a change of scenery, our club level has a gym, cafe, games, and a great lounge!

An Insider's view of CLEAR

What’s the vibe like in the office?

One of my favorite things about CLEAR is how passionate and excited everyone here is about what we are building. You can really feel that in every conversation - you are empowered to put your ideas on the table and take ownership of the work you are doing. In a hybrid model it's even more important to share those values with other team members.

Emily

Senior Technical Recruiter

What projects are you most excited about?

Recently, I was working with our training team to create a leadership development program for our operations organization. We’re developing all of the courses in-house and it’s given me exposure to virtually every single team in the company. I’ve used these lessons to amp up my communication strategy for other projects.

Clory

Senior Director, Member Experience

What are some things you learned at the company?

In previous roles, I hadn’t had quite as much autonomy as I do at CLEAR. When starting here I didn’t realize I was empowered to make high-level suggestions, do proof of concepts, and present possible technology changes to the organization. It was great to get a nudge from my team and manager to be more open about my ideas to them and other teams.

Kyle Olson

Software Engineer

How does the company support your career growth?

CLEAR is in an exciting transition from a small company to a large company with more focus on process and scalability. These are good problems to have and they leave so much room for employees to step up and grow into a desired role. It’s great to have an idea and be given the opportunity and support to lead something from a simple idea to a POC.

Aaron

Senior Software Engineer

What are CLEAR Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Through our partnerships with Care.com and OneMedical, we offer various benefits relating to child care.
Remote Work Program
All CLEAR HQ's work in a hybrid model. Employees can work remotely up to 3 days/week (with at least 2 days in office.)
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
We provide daily, catered breakfast and lunch for those who are in office!
Stocked Kitchen
Some Meals Provided
We offer catered breakfast and lunch for those in office at each of our HQ locations!
Happy Hours
Relocation Assistance
Professional Development Benefits
Promote from within
Online course subscriptions available

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