Our Talent Operations Team is looking to hire a manager to help us build and optimize a best-in-class recruiting coordination function. This person will guide and grow a team of up to 12 RCs, both helping them on the ground to problem solve and managing their growth and performance. The RC Lead will be a key player in improving upon our day-to-day scheduling processes and tools to maximize hiring efficiency and craft a positive candidate experience. They will collaborate with cross-departmental leaders at all levels and analyze and escalate interview trends, directly impacting our ability to hire top talent.

What You’ll Be Doing

• Serve as a day-to-day resource of the RC team, helping to problem solve, de-bottleneck, and train while reporting on larger trends to the Candidate Experience Lead.
• Review and approve req interview processes and set them up for scheduling in our tools.
• Manage information in Applicant Tracking System (Greenhouse). Act as the primary manager of our Automated Scheduling Tool (GoodTime).
• Develop strong stakeholder relationships at all levels (Hiring Managers, Recruiting, EAs, Executive Leadership, etc.) while having the confidence to hold them accountable for process adherence
• Recommend and drive process improvements in high-volume systems
• Lead select larger talent ops projects (e.g. executive scheduling process, overseeing interviewer training) 
• Monitor and drive capacity planning to prepare for jumps in candidate volume and balance the team’s workload
• Maintain a high bar for professionalism, clear communication, responsiveness and efficiency to create an excellent hiring experience 
• As part of a team-wide effort, contribute to the documentation of our processes.

What We’re Looking for

• 3-5 years of coordination experience, 1-2 years management experience
• Exceptional written/verbal communication skills 
• Strong relationship-building skills and experience working closely with senior leaders in a corporate environment 
• Robust problem solving skills - you can fix any last-minute issues without breaking a sweat. You can anticipate and mitigate issues before they arise.
• A strategic, big picture mindset matched with impeccable attention to detail 
• Ability to multi-task and adapt in an evolving and fast-paced environment
• Ability to independently sort through ambiguity to make quick, educated decisions
• Strong analytic skills
• A high degree of ownership and accountability
• Experience and interest in managing people and building teams.
• Experience with Greenhouse and GoodTime strongly preferred
• Though we are currently 100% remote to protect everyone’s health during COVID-19, this person must be available to work in-office 2-3 days a week once it fully reopens.

What makes this role unique?

Noom is in hyper-growth mode, and you will have the opportunity to lead the team that directly impacts Noom’s ability to reach its next level of growth. You will also be working with a Talent Operations team that knows best practices are essential to solid performance but is also not afraid to throw the rule book out the window and explore more innovative ways of solving talent-related problems!