Regional People Director at CLEAR

| Greater NYC Area
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CLEAR helps create safer, easier experiences everywhere you go. We believe you are you and by using your biometrics – your eyes, face, and fingerprints – we keep you moving. Imagine a world where you can do virtually everything you need to – breeze through the airport, buy a beer at the game, check-in at the doctor’s office, access your office building, and more – without ever pulling out your wallet. CLEAR is currently available in 50+ airports, venues and more. Now with Health Pass, CLEAR securely connects a person’s digital identity to multiple layers of COVID-related insights to help reduce public health risk and restore peace of mind.

We’re defining and leading an entirely new industry, obsessing over our customers, and investing in great people to lead the way. Recently named on CNBC’s Disruptor 50 List for the third year in a row and winner of the SXSW Interactive Innovation Award, CLEAR is providing frictionless experiences and technology for our partners and 7+ million members.

The Regional People Director will report into the Senior Director, Field People and will support CLEAR’s field operations within an assigned region. You are the primary People Team leader for a region consisting of airports and other verticals of the business. You will create, lead and support policies, programs, and recruit top talent.  This includes assisting in staffing and recruitment efforts for both salaried and hourly positions, coordinating policy and benefits training, onboarding/offboarding, and development initiatives. You will be responsible for overseeing the People function at multiple locations across various states. Previous experience with multi-jurisdiction operations is a huge plus. 

What You Will Do:

  • Provide insights on business trends, barriers and opportunities that may impact the business
  • Support the creation and execution of CLEAR’s core values and People initiatives. Implementing strategies to support the field team member lifecycle at CLEAR including but not limited to:
    • Work closely with Regional Operations Leadership to support, coach, and develop CLEAR teams on People policies and procedures. 
    • Partner with Operations Leadership to develop and administer policies and programs that allow team members to maximize their contributions to the station KPIs
    • Act as a consultant to Operations Leadership with Team Member progressive discipline process and provide support on corrective action and investigations to ensure proper procedures and documentation are followed
    • Partner with legal to review and approve terminations and assess risk associated with investigations; exercise care that reasons are well documented per company policy and are not arbitrary or discriminatory
    • Compliance oversight at all assigned locations regarding employment practices including recruiting and selection process, worker’s compensation, I-9 reporting, Team Member record keeping, EEOC compliance & reporting
    • Analyze location turnover and partner with Operations Leadership on retention programs
    • Coach and partner with Operations Leadership to effectively execute activities to foster and increase employee engagement and feedback
    • Conduct exit and stay interviews with Managers; share feedback and trends with Operations Leadership
    • Support open enrollment, life events and ongoing benefits questions as needed
  • Create and execute all field recruiting strategies to support the strategic hiring needs of all CLEAR locations including but not limited to:
    • Consult with Operations Leadership on recruiting, internal mobility,  succession planning, building teams, identifying talent gaps and making plans for future growth
    • Develop Manager skills in recruiting by providing tools, training and direction to support proactive recruiting
    • Manage vendor relationships with tools to support field hiring efforts 
    • Creatively source talent for operations leadership roles and oversee recruiting process from start to finish
    • Lead relocation process for management candidates
    • Partner with Marketing to manage CLEAR’s employment branding strategy

Who You Are:

  • Bachelors degree in Human Resources or related field or equivalent training and experience
  • 5+ years of experience in Human Resources. Generalist and/or HRBP experience in the hospitality or retail industry is preferred
  • Proficiency, knowledge, and experience in all HR processes: selection & employment (sourcing strategies, interviewing skills, Employment laws, college recruiting, on-boarding), employee relations, compensation, benefits administration, workers compensation, and talent management
  • Working knowledge of federal and state laws and regulations
  • Strong planning and project management skills and ability to apply these skills in effective working partnerships across organizational lines
  • Experience in coaching and providing training for business partners and managers
  • Excellent interpersonal skills, including leadership, influencing, and relationship-building across functions
  • Experience with HR systems (ATS, HRIS, Performance Management)
  • Excellent oral/written communication skills, including group facilitation and presentation skills
  • Ability to travel as needed
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Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • TypescriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedshiftDatabases
    • ConfluenceManagement
    • JIRAManagement

Location

Our building is convenient to several trains + bus stops! If you want a change of scenery, our club level has a gym, cafe, games, and a great lounge!

An Insider's view of CLEAR

What’s the vibe like in the office?

One of my favorite things about CLEAR is how passionate and excited everyone here is about what we are building. You can really feel that in the office - you are empowered to put your ideas on the table and take ownership of the work you are doing. We also have a chef that makes breakfast 3x/week which is not a bad way to kick off the day!

Emily

Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

We constantly fight tech debt and have the buy-in from management and business to spend 25% of effort each sprint addressing tech debt. We call it the sustainability budget. This ensures the code is well designed, maintained and fun to work with. You'll do the best work of your career.

Dee

Senior Director, Engineering

What are some things you learned at the company?

In previous roles, I hadn’t had quite as much autonomy as I do at CLEAR. When starting here I didn’t realize I was empowered to make high-level suggestions, do proof of concepts, and present possible technology changes to the organization. It was great to get a nudge from my team and manager to be more open about my ideas to them and other teams.

Kyle Olson

Software Engineer

What are CLEAR Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
We provide free breakfast daily! One of our favorite office perks? Our fabulous chef comes in on Tuesdays (Omelette Bar!), Wednesdays (Mexican!), and Thursdays.
Happy Hours
Professional Development Benefits
Promote from within
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