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Senior Benefits Operations Associate

| Greater NYC Area

Who we are

We work hard. We’re helping businesses get off the ground, enabling them to focus on running their business and solving HR logistics for them. We’re data driven and never stop inventing new ways to improve.

Working at Justworks, you’ll enjoy company happy hours, a welcoming and casual environment, great benefits, and the ability to interact with and learn from prominent leaders in the start up community.

If you want to work in an entrepreneurial environment, build something meaningful and have fun while doing it, we would love to hear from you.

The job

Are you a motivated self-starter with great attention to detail? Do you enjoy working across teams to help create an amazing customer experience? Are you looking to break into the startup world with a company that has a proven track record of success? This role could be for you. Justworks is looking for a Senior Operations Coordinator to join our Benefits team.

You’ll help ensure the best possible customer benefits experience by collaborating with Operations Analysts to improve processes, helping Sales and Onboarding teams get new companies set up, and resolving client issues with our Customer Success teams; all while owning the day-to-day tasks associated with managing large group benefits.

As a Senior Associate, you’ll also train new team members, own a team’s workflow, and work with our Product Support Specialists to build our internal knowledge resources.

What you'll do

  • Own the day-to-day operational duties associated with our wide range of benefit programs (medical, dental, vision, life insurance, perks, commuter, etc)
  • Collect customer benefits data and other sensitive information to enroll customers in third party service offerings
  • Train incoming Operations Associates
  • Become the primary point of contact for your assigned customer service or sales teams
  • Manage ticketing queue assignment for your team to ensure timely resolution
  • Assist with benefits maintenance, issue resolution, etc.
  • Work closely with the sales and customer support teams to onboard new customers to different benefits offerings
  • Work with our support teams to manage customer relationships to ensure customer satisfaction in adoption and administration of Justworks benefits
  • Provide health insurance pricing for new and existing customers by applying Justworks underwriting guidelines
  • Work with our Product Support Specialists to assist in building out our internal benefit resources (help articles, training decks, etc)
  • Analyze and correct knowledge gaps through tracking of ticket themes and creating relevant training resources

Who you are

  • 4-Year College Degree
  • 1-2 years of experience in an operations, onboarding role or customer service related field required
  • Tech savvy
  • Experience working in a fast-paced environment
  • Strong written and verbal communication skills
  • Experience working in a fast-paced, data-driven environment
  • Extremely detail-oriented with great time management skills
  • Ability to work as part of a team
  • Strong critical thinking skills
  • Experience working with employer benefits a plus
  • You like working with people and helping others solve problems
  • You enjoy entrepreneurial environments and want to help build something meaningful
  • SQL knowledge preferred

Visa sponsorship for this role is currently not available.

Diversity at Justworks

Justworks’ vision is for all identities, backgrounds and expressions to be represented in the workplace. We're building the foundation for long-term success and intend to cultivate a safe, collaborative and inclusive space and company culture.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • MySQLDatabases

Location

All positions are based at Justworks’ headquarters in the historic Starrett Lehigh building, which overlooks the Hudson River at 601 West 26th Street,

What are Justworks Perks + Benefits

Justworks Benefits Overview

People are our most prized asset. We do hard work, and we’ll always work hard to take care of you.

Culture
Volunteer in local community
Whether it's through Justworks-sponsored initiatives or in pursuit of a cause that matters to you, get paid while you're giving back. All Justworks’ employees get up to five fully-paid volunteer day
Partners with Nonprofits
Through Partnerworks, our team provides learning and development, recruitment, and networking opportunities to groups that are typically underrepresented in our industry.
Friends outside of work
Get to know your colleagues and make new friends during outings to local NYC events, our annual summer camp retreat, and monthly random lunches.
Eat lunch together
Monthly random lunches help us all take some time out to meet people from across the company.
Diversity
Dedicated Diversity/Inclusion Staff
Justworks’ dedicated program manager for Diversity and Inclusion (D+I) oversees the company’s formal practices and policies.
Diversity manifesto
At Justworks, we believe it takes diversity of identity, culture, and life experience to create a world in which starting, running, and joining a growing business is an accessible option for all.
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Time allotted for learning

Additional Perks + Benefits

Enjoy access to top-notch medical, dental, and vision insurance with the options you need to feel secure and take care of yourself, your way. Justworks offers plans with 100% covered premiums for individuals and 90%+ covered premiums for families.

Taking care of yourself doesn't end with having good health insurance, especially when it comes to dealing with stress or issues in your life outside of work. Get free access to Talkspace, the leader in anonymous, accessible, and professional online therapy. Plus, with Health Advocate, you’ll have legal, financial, and medical bill resources at the ready.

We carefully vet the benefits and perks we offer in Justworks. That means you get access to all the same great options as our customers, plus everything that’s still in beta — all while helping to make our product even better.

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