CLEAR transforms what is uniquely you – your fingerprints, your face, your eyes – into a secure, biometric key to frictionless experiences. We are creating a world where travel is effortless, where accessing your office building is as simple as walking in, and where shopping is as easy as walking in and out of a store—without ever once showing an ID or credit card. CLEAR currently powers secure, frictionless customer experiences in nearly 40 U.S. airports and venues. With over 3 million members so far, CLEAR is the identity platform of the future, today.

We are looking for an experienced People Operations leader who will help drive the People Strategy and deliver meaningful impact and results in a fast-paced, dynamic growth environment. In this role, the Senior Director, People Operations, will own the end-to-end project delivery from inception to successful implementation and continuous improvement across the various disciplines within the People function.

Key projects include, but are not limited to: onboarding, talent management, associate life-cycle workflow mapping, structured monthly and quarterly reporting, employer branding, people analytics, and talent acquisition programs and process improvements.

The ideal candidate will be highly strategic and have a successful and progressive leadership track record in reputable companies with a focus on scalability. This is a role that is broad in scope, with a high level of influence, autonomy and accountability.

What You Will Do:

• People Strategy Program Management – Develop and maintain program/project plans, identify resource needs, and manage project schedule; collaborate effectively across teams to define strategy, goals and commitment to timelines and deliverables; track and manage action items, issues and risks; drive change management tasks, activities and coordinate to implement it.
• Program Delivery – Coordinate across teams to launch solutions on time and on budget.
• Build a metrics driven organization through evolved reporting, dashboards, and tracking channels to provide actionable insight on service delivery.
• Implement process improvements, technology, training requirements, etc. that will enhance the employee experience with people services.
• Manage the overall vendor partnerships across the People function in corporate and field.
• Lead the team in formulating SLAs, escalation standards, and guidelines with a focus on operational accuracy and effectiveness.
• Elevate the employee experience by developing and communicating actionable insights.

Who You Are:

• A Bachelor’s degree in Business, Economics, Finance, Operations, HR or a related field.
• 10+ years of People Leadership Experience. Prior working experience in a start-up or hyper growth technology industry a plus.
• Demonstrated program ownership and consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail.
• Strategic orientation, able to work with sophisticated analyses, assess and mitigate risk, forecast both long and short-term outcomes, and anticipate and navigate scenarios in a complex business environment.
• Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings. Able to analyze the root causes and efficiently eliminate the problem.
• Excellent written and verbal communication skills; ability to interface with management and peers, specific strength in influencing decision makers and managing expectations
• Track-record of leading strategy and change management.
• Agile with the ability to respond to rapidly changing business models, with proven track record in change management.
• Highly collaborative with proven ability in business partnering and influencing executives, internal customers and management of third-party vendors.