Senior HR Business Partner

| Greater NYC Area
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Trustpilot is looking for a results-oriented and driven Senior HR Business Partner to join our growing New York office. This role will be a part of our world class Global People Team reporting into our CHRO, and we need your help to further support all departments to achieve overall business goals, all while nurturing a healthy company culture. For the right person this role will be filled with many opportunities to grow professionally and personally.

Your Role:

Based in New York City to cover 150+ local employees and 75+ employees based in Denver while both offices rapidly scale. The Senior HR Business Partner’s primary role will be to drive all strategic HR related initiatives as well as implement global HR best practices in close cooperation with management, 2 other Director level HRBPs based in the United Kingdom and Denmark respectively and the Global Talent Team. This role holds significant responsibility for all commercial functions who are experiencing significant growth including Sales, Customer Success, Marketing and Operations.

More about your role and responsibilities:

• Partner with managers engagement needs and identify/develop learning opportunities and solutions at team and individual level

• Support managers in their own leadership, communication and change management skills

• Min. 7 years of experience as HR Business Partner or similar role

• Provide support to additional HR initiatives as prioritized

• Plan and execute Training and Development projects to aid programs such as career planning and performance management in conjunction with Global Training Manager

• Project Planning and implementation of Global HR programs within the region (training, engagement surveys, diversity, etc)

• Accountable for the successful execution of all complex Employee Relations matters through regional ER/legal expertise

• Partner with Commercial Ops, Legal and Payroll to provide regional input in shaping global strategies (compensation trends, benefits/perks, local policies, legal and compliance requirements)

• Own the design and rollout of regional HR policies

• Have the confidence and personal presence to gain the respect of both peers and senior management. Present ideas and recommendations in a manner that gain support from the overall organization.

• Strategic influence and ownership for career and succession planning

• Ensure talent development and retention plans; drive employee performance and developmental reviews


Your profile:

• Min. 7 years of experience as HR Business Partner or similar role

• Experience leading Talent Acquisition efforts

• Experience working in a fast-paced start-up and scale-up environment where change is the norm - SaaS environment preferred

• Performance Management experience and the ability to influence behaviours in line with objectives

• Strong stakeholder management experience with a Global Mindset

• Management coaching experience with the ability to advise and coach senior leaders, managers and employees

• Experience in planning, assisting and monitoring Training and & Development activities in business areas

• Solution-oriented with strong stakeholder and change management experience

• Positive and winning attitude is a plus!


Application:

Interested in learning more about Trustpilot? Check out our website www.trustpilot.com.
If you are also interested in learning more about the Trustpilot culture, then check out our company page on Built In.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

About Trustpilot

Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 65 million consumer reviews of 299,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 25 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue. 
Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Vilnius Trustpilot’s 750+ employees represent 40+ different nationalities.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

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Technology we use

  • Sales & Marketing
    • HubSpotCRM
    • SalesforceCRM

Location

This area has lot to offer. You can grab a burger from the original Shake Shack and enjoy the people watching as you hang out in Madison Square Park. Celebrity chef Mario Batali's popular Eataly market is a great place to shop for groceries or eat your way through all the food stalls.

An Insider's view of Trustpilot

How would you describe the company’s work-life balance?

The work-life balance is amazing. It’s been 5 years since I’ve had the luxury of being off on a weekend. Besides that, my managers don’t really bother me outside of my regular working hours, and I'm always encouraged to take my full hour for lunch. You also can’t beat working remotely; my daily commute is about 20 seconds each day

Jawayne

Account Development Representative

What does your typical day look like?

The thing I love the most about my role as an Account Executive is that every day looks different. Some days I’m more focused on setting up new meetings with prospective clients, whereas others I’m spending my time nurturing opportunities I’ve already created and building rapport with new people.

Emily

Account Executive

What makes someone successful on your team?

There are clear paths to move into management or maintain personal growth as an individual contributor. It's nice to know there is an achievable plan in place and management has always been supportive of my goals.

Jeremy

Senior Customer Integration Engineer

What is your vision for the company?

My personal vision for Trustpilot is to make it the preeminent review platform in the United States both in terms of volume of content and review credibility. Within the org, I envision Trustpilot operating in a way that allows us to understand greater detail of our business and to build the best team in the business!

John

Commercial Operations Director

What projects are you most excited about?

As a Talent Acquisition Specialist, my day-to-day consists of conducting technical phone screens, preparing candidates for interviews, and extending offers! Besides my daily responsibilities, I worked on a social media project recently. I was able to utilize my marketing degree to teach my colleagues how to rock their LinkedIn profiles and content.

Kayla

Talent Acquisition Specialist

What are Trustpilot Perks + Benefits

Culture
Volunteer in local community
Every Trustie has two (paid) volunteering days a year, which they can use to give back to their community.
Partners with nonprofits
We partner with a women's shelter in the Bronx, and another non-profit that helps homeless women and children in NYC.
Open door policy
Team based strategic planning
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Trusties in Color (TiC), Pride & Allies, Trustpilot Women in Leadership (TWIL)
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Free subscription to Headspace
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Employees receive 5 days per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free lunch on Wednesday and Breakfast on Thursdays
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Our kickball team is currently undefeated! We have lots of things like this happen year to year.
Fitness stipend
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Opportunities to visit our other offices, including internationally. Ongoing training and development across all departments. Catered lunches on Fridays and towards the end of each month, cold brew and beer on tap. Snacks and bagels on Mondays. Internal promotion track, happy hours and office events.

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