Senior Lead, People Operations

| Greater NYC Area

Job Description: (Senior) Lead, People Operations

The WeWork People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle.  Our team provides consistent service and support across people process, operations, and program management. Our global team is both a strategic partner and hands-on team focused on gathering business requirements, optimizing, and implementing people processes as we launch or enhance some of the most complex operations around the world.

What you’ll do (Responsibilities)

  • Provide day to day People Operations support including troubleshooting issues and serving as the escalation point for process and systems issues.
  • Responsible for identifying and escalating system problems, framing potential solutions and creating efficiencies through understanding of system capabilities and limitations.
  • Serve as the Workday business process SME to standardize and streamline associated processes
  • People Ops Service Desk support and management, including but not limited to: content building, issue resolution, metric reporting, daily operational maintenance
  • Partner with regional People Partners, Head of People, Managers and Employees to provide broad Workday and employee lifecycle HR Operational support.
  • Gain a deep understanding of how the business operates and apply that knowledge to all aspects of people-related strategy, programs, and practices; lead with the business
  • Scale existing processes for growth and innovation based on business needs
  • Investigate ways to improve existing processes and fix pain points through automation, streamlining, and shared services
  • Leverage technical abilities to propose and automate tasks through technology and solutions
  • Apply skills in business process analysis, requirements definition, testing, documentation, training, user adoption and change management.
  • Manage multiple projects effectively with overlapping tasks and work independently with minimal supervision.
  • Support development, maintenance and delivery of curriculum to support internal training and change management
  • Work closely with cross-functional teams to diagnose process challenges and design effective solutions
  • Ensure data quality and integrity by performing regular maintenance and system audits
  • Support development of standard reporting, ad hoc report requests, and operational dashboards
  • Participate in system updates and enhancement projects
  • Employee life-cycle champion - provide operational support of daily hire to retire activities and projects

Additional Responsibilities:

  • HR Policy Q&A
  • General Business Reporting (e.g., New Hires)
  • Regular employee data audits
  • Document Management / Retrieval
  • Compliance  and Legal Inquiry

Preferred Qualifications

  • Bachelor's degree in business administration, Human Resources or related field is required
  • 3-5+ years of general HR operations experience or HR generalist experience (Mergers & Acquisitions a plus)
  • Considerable Workday HCM experience required, including reporting capabilities
  • Solid Excel skills that show proficiency in pivot tables, v-lookups and charts – able to analyze and link big data sets
  • Proactive and able to organize and prioritize with limited guidance; work independently or within teams, and meet deadlines
  • Genuine excitement and passion for leading root cause analysis, troubleshooting technical process failures, and implementing fixes to operationalize a process
  • Exceptional attention to detail and solid time management
  • A welcoming and helpful attitude with high level of creativity, flexibility and openness to change
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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • SalesforceCRM

Location

Our headquarters in NYC sits in Chelsea, but our growing tech team works from our SoHo, Chelsea, and Greenwich Village offices.

What are WeWork Technology Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Promote from within
Online course subscriptions available
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