Job Description: (Senior) Lead, People Operations

The WeWork People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle.  Our team provides consistent service and support across people process, operations, and program management. Our global team is both a strategic partner and hands-on team focused on gathering business requirements, optimizing, and implementing people processes as we launch or enhance some of the most complex operations around the world.

What you’ll do (Responsibilities)

• Provide day to day People Operations support including troubleshooting issues and serving as the escalation point for process and systems issues.
• Responsible for identifying and escalating system problems, framing potential solutions and creating efficiencies through understanding of system capabilities and limitations.
• Serve as the Workday business process SME to standardize and streamline associated processes
• People Ops Service Desk support and management, including but not limited to: content building, issue resolution, metric reporting, daily operational maintenance
• Partner with regional People Partners, Head of People, Managers and Employees to provide broad Workday and employee lifecycle HR Operational support.
• Gain a deep understanding of how the business operates and apply that knowledge to all aspects of people-related strategy, programs, and practices; lead with the business
• Scale existing processes for growth and innovation based on business needs
• Investigate ways to improve existing processes and fix pain points through automation, streamlining, and shared services
• Leverage technical abilities to propose and automate tasks through technology and solutions
• Apply skills in business process analysis, requirements definition, testing, documentation, training, user adoption and change management.
• Manage multiple projects effectively with overlapping tasks and work independently with minimal supervision.
• Support development, maintenance and delivery of curriculum to support internal training and change management
• Work closely with cross-functional teams to diagnose process challenges and design effective solutions
• Ensure data quality and integrity by performing regular maintenance and system audits
• Support development of standard reporting, ad hoc report requests, and operational dashboards
• Participate in system updates and enhancement projects
• Employee life-cycle champion - provide operational support of daily hire to retire activities and projects

Additional Responsibilities:

• HR Policy Q&A
• General Business Reporting (e.g., New Hires)
• Regular employee data audits
• Document Management / Retrieval
• Compliance  and Legal Inquiry

Preferred Qualifications

• Bachelor's degree in business administration, Human Resources or related field is required
• 3-5+ years of general HR operations experience or HR generalist experience (Mergers & Acquisitions a plus)
• Considerable Workday HCM experience required, including reporting capabilities
• Solid Excel skills that show proficiency in pivot tables, v-lookups and charts – able to analyze and link big data sets
• Proactive and able to organize and prioritize with limited guidance; work independently or within teams, and meet deadlines
• Genuine excitement and passion for leading root cause analysis, troubleshooting technical process failures, and implementing fixes to operationalize a process
• Exceptional attention to detail and solid time management
• A welcoming and helpful attitude with high level of creativity, flexibility and openness to change