Welocalize enables brands to reach and grow global audiences through services and solutions for translation, localization, adaptation, interpretation, and automation. We offer multilingual solutions to transform all content types for local audiences, at every step of our clients’ global business journey. We have 1,500 global team members across offices in North America, Europe and Asia dedicated to helping some of the world’s largest brands operate and succeed internationally.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Responsibilities:

The Talent Community Coordinator is a part of the Global Talent Community team, and their primary role is to learn and execute the programs, procedures, initiatives, and special projects, as needed by their team. They are also responsible timely responses to internal and external queries, making each contact clear, concise, and helpful. All work must be based on upholding the Welocalize Four Pillars of Customer Service, Quality, Innovation and Global Teamwork.

Localization industry knowledge and Localization PM experience are required for this role, no exceptions.

MAIN DUTIES

Uphold the Welocalize brand and 4 Pillars of Customer Service, Quality, Innovation, and Global Teamwork.

Assist functional team in managing central talent database, updating trackers, and uploading data according to account specific guidelines.

Support Talent Community team and Quality team with specific guidelines.

Process, organize, and maintain all paperwork.

Master all documented processes and requirements, so that they can support and educate the community

Helps file tickets to the appropriate group in Zendesk and ensures tickets are picked up by the correct team member in a timely manner.

Community Experience:

• Offer excellent customer service to our global supplier base, mostly through the use of our ticketing and knowledge management system, Zendesk.
• Own employer level branding, with a focus on Social Media and other online messaging platforms.
• Host great in person events to engage our supply base face-to-face.
• Talent Acquisition.
• Recruit new talent into Welocalize’s Talent Community.
• Offer an engaging pre-hire experience.
• Constantly be researching and improving our recruitment channels.
• Partner Success.
• Offer premium customer service to our VIP suppliers.
• Ensure there is a consistent loop-back cycle that enables Welocalize and our suppliers have full transparency into results.
• Build regional supply strategies.
• Talent Transformation.
• Understand what talent levels are available on the market.
• Build modules to address gaps between market available talent and current customer needs.
• Measure success of modules and constantly improve methods.

Professional Experience:

• At least one-year relevant experience in functional area.
• Experience in a fast-paced, client-centric environment, ability to adapt to Business needs.
• Ability to stay organized and informed in such an environment.
• Good communication skills, attention to detail, and self-driven with the meet tight deadlines are essential.
• An objective, problem-solving mindset, mental flexibility and a “can do” attitude, having solution-oriented approach to every challenge.
• Taking the initiative to proactively assess and mitigate risks.
• Enjoys working in a team and derives energy from being within a team, contributing to the team's success.
• Team-player with the ability to problem-solve and show initiative.
• Fluency in written and verbal English.
• Strong computer literacy, MS Office, e-mail, internet.
• Proven ability to learn new processes and tools.
• Positive and energetic, thrives in all kinds of social situations, regardless of culture.
• Knowledge of the localization industry desired but not mandatory.

Key Competencies:

• Excellent Customer Service.
• Naturally inclined towards Quality in all areas of responsibility.
• Persuasive Communicator with a focus on transparency and building relationships.
• Problem solver with a drive for Continuous Process Improvement.

Education:

• Bachelor's degree (BA) from a college or university in related field, or equivalent combination of education and experience.