LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help)

You believe data-led decision making is the norm

You see feedback or failure as motivation to learn and to grow 

You relate to our core principles and want to work with experts in their respective fields

Are you passionate about delivering value to customers and solving business problems with technology? Are you an independent thinker and self-starter? If so, then we are looking for you!  LivePerson is currently seeking a customer focused and experienced professional to join our team as a Technical Implementation Trainer.

The technical implementation trainer is a key and pivotal role within our strategic partnerships and accounts. They are the trusted advisor on all matters of technical implementation enablement and training of LivePerson product implementation best practice. They will identify the needs and orchestrate the creation and maintenance of the training content and tools that enable and maintain a culture of technical expertise in employees, partners and clients.

In this role you will:

• Training Material Generation - Working closely with delivery managers to identify training needs through job role analysis and regular consultation. Capture expert knowledge from Conversational Design, Project Delivery, Bot Builder, and other Enterprise Technical Services (ETS) team members and products in order to build and deliver a training curriculum for our delivery teams. Identify required skills.
• Self Service Learning Journeys - Organize and orchestrate the training materials into meaningful role specific learning journeys and certifications. Collaborate with other LivePerson training programs to grow expertise in our employees, vendor partners, and customers.
• Training Sessions - Facilitate in-depth training with other teams of experts. Presenting material to both remote and in-person staff with the capability of demoing and facilitating training sessions.
  Establish tools and processes - Contribute to and lead the rollout of new training tools and processes. Develop and manage a “training calendar”.
• Oversee training execution - ensure quality training is executed by LivePerson training partners. Quantitatively track and manage progress of training delegates. Participate in reviewing and grading of delegate submissions to technical role based certification programs.

You should be an expert in:

• Technical Training Writing - Technical writing and the ability to create crisp and clear knowledge assets.
• Organizing learning materials - Define learning plans that have transformational impact on teams.
• Scaling skill development - Working closely with delivery managers to assess, upskill, and grow team talent.
• Software delivery concepts and coding practices - Focus should be on Node.js, microservice architectures, Enterprise and SaaS deployment models.
• Building and maintaining strong relationships - establishing strong connections with internal cross functional teams and with strategic partners will be key to success.
• SaaS - Working in, with, or on software systems, or in a dynamic tech driven environment.

What You need for Success:

• BS or BA degree or equivalent experience.
• 3+.years in a technology-related training position and 5+ years delivering enterprise-wide technology capabilities across multiple business units within large organizations
• Able to travel 25%+ of the time including to international locations.
• Proficient understanding of LivePerson’s Products & Services as well as digital technologies.
• Outstanding interpersonal, relationship building skills conducive to team collaboration.
• Consistent track record of success and progressive achievement in career to date.
• Well spoken, articulate and capable with business and technical writing & presentations.
• Basic development and coding skills. JavaScript, Node.JS, CSS, HTML.
• Additional languages (FR, DE, ES, IT) are advantageous

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.