Technical Talent Coordinator at Kustomer

| Greater NYC Area
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About KustomerKustomer is the first-of-its-kind customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer helps brands quickly resolve conversations on all digital channels by automating 40% of interactions via self-service, first contact resolution with intelligent routing, and driving omnichannel experiences between customers and agents. Our open CRM platform minimizes costs by acting as a single record of truth, managing and contextualizing data to drive smarter processes that scale business. Kustomer IQ embeds AI throughout the platform to eliminate repetitive tasks, deflect easy questions, and power support experiences that satisfy customers.

Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Glovo, Glossier and Sweetgreen. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, has raised over $174M in venture funding, and is backed by leading VCs including: Coatue, Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.

About the Role:

As Kustomer’s first ever Technical Talent Coordinator, you’ll be reporting to our VP of People while working with our Technical Talent Partners and hiring managers to develop strategies to find and attract untapped candidates. We’re extremely passionate about delivering exceptional candidate experiences, and that starts with the first conversation a candidate has with us. You’ll work alongside our Technical TA team as well as hiring managers to develop strategies to find candidates for our Engineering and Product Organizations. We’re looking for a dynamic Coordinator who brings a level of motivation, curiosity, and scrappiness to our team. You have a passion for research and using tactics and data to drive your work. We are a full life-cycle recruiting team, so this role will have a clear path towards becoming a Talent Partner. 

You’ll be responsible for:

  • Strategizing different ways to build technical talent pipelines and execute on tactical research, referral generation, events, and sourcing campaigns against Kustomer’s hiring plans
  • Creating and maintaining a repeatable, scalable talent pipeline, leveraging data at every turn
  • Innovating and driving diversity sourcing strategies using various tools, resources, and communities
  • Analyzing our sourcing channels, continuously optimizing for return on investment
  • Owning sourcing for our Tech and Product teams including processes, metrics and hiring pipeline targets
  • Building relationships with hiring managers, partnering closely with them to understand the needs on each of their teams and profiles that will find success at Kustomer
  • Utilizing data by proactively providing hiring managers and Talent Partners with reporting to help influence hiring decisions, all while maintaining data integrity in Greenhouse
  • Evaluating resumes and conducting phone interviews to determine fit with our Krew
  • Leveraging practical and creative ways to find candidates through multiple channels including outbound messaging, referrals, applicants - and beyond!

Your qualities:

  • 3+ years sourcing experience with a search firm or in-house recruiting team for various levels of technical roles
  • Experience sourcing senior technical roles is a must
  • Experience in tech startups and demonstrated ability to achieve goals in an ambiguous, fast-paced environment 
  • A sincere understanding of the importance of building relationships with active and passive candidates of all levels
  • Relentless passion and drive to find and connect with the best talent
  • Proven experience in building and managing a diverse pipeline
  • Expert knowledge and experience running searches with Boolean, LinkedIn, and other platforms
  • You’re determined to find the best talent, exploring new sources, relentlessly moving forward
  • A positive attitude and ability to thrive working in a collaborative team environment
  • You’re naturally curious, you ask questions and you don’t shy away from challenges 
  • You’re a dynamic problem solver, always seeking solutions, leveraging relationships and resources
  • You’re attentive to the little details and you believe people's’ experience matters
  • You’re familiar with Google Apps and learning new technologies comes naturally to you
  • Experience with Greenhouse a plus
  • Agency experience a plus

Benefits

Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, commuter benefits, and a flexible vacation policy.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • TypescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • ElasticsearchDatabases
    • MixpanelAnalytics
    • Big QueryAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • TrelloManagement
    • Github IssuesManagement

Location

New York, NY

An Insider's view of Kustomer

What's something quirky about your company?

This might be a bit obvious from our name, but we really enjoy spelling things with a “k”. We are one krew, kompletely kommitted to the kause of kreating a world-klass product for our users, while also being a bunch of krazy kooks who keep this kompany kulture + kamaraderie alive.

Trisha

Senior Technical Support Engineer

How do you collaborate with other teams in the company?

Kustomer’s philosophy on open communication makes cross-team collaboration not only easy, but inviting. Whether it’s Slacking a technical question to our product team mid-demo, getting on a Zoom call with Sales Ops to strategize on new tools, or working with Marketing to create the perfect product messaging, there are no siloed teams here.

Joe

Business Development Representative

What makes someone successful on your team?

Kustomer gives all members of the Krew the ability to be successful. It all starts with the company culture of teamwork and innovation. On the Solutions Consulting team, we foster a team work-first and collaborative approach. This includes jumping in when another SC team member needs help or to bounce an idea of another team member.

Paul

Manager, Solutions Consulting

How do you make yourself accessible to the rest of the team?

The leadership team at Kustomer prides itself on being available for our Krew. We host bi-monthly all hands with the entire team to share business updates, celebrate new hires/individual milestones, and hear from our Krew members. The leadership team is accessible via Slack - actively participating in social channels, celebrations and game nights.

Vikas

SVP, Sales and CX

What's the biggest problem your team is solving?

The People/Talent teams are working hard to add 150+ people to Kustomer in 2021! The challenge of finding great teammates who can help us be a better company than ever before is no small feat. We work hard to ensure that everyone we hire brings something unique to our Krew and is excited to work with others in order to make our vision come to life.

Tanya

VP, People

What are Kustomer Perks + Benefits

Kustomer Benefits Overview

Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, 401K, commuter benefits, and a generous vacation policy.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Team owned deliverables
Group brainstorming sessions
Pair programming
Diversity
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Our Employee Resource Groups have goals in place and meet once a month. Employees are encouraged to attend meetings - our three ERGs are: Women of Kustomer, KustomBlack, and KustomerAllies.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Kustomer hosts a holiday company outing annually.
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Kustomer offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Brown Bag Lunches once a month, to learn more about the Women of Kustomer
Promote from within
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