About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About the Role:

CBH L&D facilitators are responsible for developing the knowledge and skills of our Cityfolx workforce. They facilitate the organization's learning strategy to include but not limited to Orientation , Market Academy 1, Market Academy 2 and other educational initiatives. They ensure that our supporting and care teams can meet its current and future business objectives and deliver a high quality Cityblock Health Care  model and services that meet our member's needs. 

Requirements for the Role:

• You have a bachelor’s degree in education, psychology, public health, sociology or a related field.
• Field-based work experience for a similar population served by Cityblock
• You are an independent self-starter, a leader, and a strategic thinker who is excited about the big picture of whole community health, and the ongoing evaluation and iteration of our care model
• You have some experience training individuals and groups
• You are charismatic, engaging, dynamic, creative, and accessible
• You have solid presentation and facilitation skills
• You have the ability to work effectively in a fast-paced  environment
• You have the desire to contribute to a learning and evolving model of care, and a quickly growing staff
• You are excited about how technology can support your work and help drive the ongoing evaluation toward new and better care.
• You have the ability to travel periodically to support implementation activities

How We Define Success:

• Lead or co-lead orientation sessions for new team members on topics such as Cityblock Values, Tools & Technology, Cityblock Care Model, Navigating Commons, & Documentation/Care Planning. 
• Support operational tasks associated with planning for orientation. 
• Serve as a true model of Cityblock's culture for all new hires, at all levels, joining the company.
• Engage onboarding managers to ensure that they have strong onboarding plans for their new hires. 
• Work closely with market ops to ensure that in market onboarding training (market academy 2) is running smoothly. 
• Develop and maintain post-training surveys
• Work closely with other trainers at Cityblock to ensure an optimal orientation experience for new hires and a culture of learning for all care team members
• Lead deep dive sessions post-orientation for new team members as needed.
• Audit team results, identify gaps in training and implement improvements in training programs.
• Partner with implementation to lead training sessions in new markets as we expand. 
• Execute with strong project management skills, including planning and logistics, monitoring work-plans and managing against milestones, knowing what to prioritize and why, knowing who to keep informed, and when to escalate.
• Embody Cityblock’s ‘ways of being.’  Lead with excellence and foster high-performing teams.
• Develop team members through advocacy, coaching, mentoring and training.
• Provide inputs to Cityblock’s training strategy and specific training development plans.
• Assess training effectiveness to ensure classroom skills and techniques are incorporated into team members’ work

Nice to Have, But Not Required:

• You have a bachelor’s degree in education, psychology, public health, sociology or a related field.
• Experience training or developing curriculum for community health workers or care coordination staff
• You have familiarity with traditional and modern training methods, tools and techniques
• Experience in a technology-enabled healthcare setting
• Knowledge of instructional design theory and learning principles
• Multi-lingual

What We’d Like From You:

• A resume and/or LinkedIn profile 
• A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.