(TEMP, 6 month) Associate, Learning & Development - Facilitator

| Greater NYC Area
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Covid 19 Update - Please Read:

Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine.  Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock.  Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption.  Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements.  The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

  • Aim for Understanding
  • Be All In
  • Bring Your Whole Self
  • Lean Into Discomfort
  • Put Members First

About the Role:

CBH L&D facilitators are responsible for developing the knowledge and skills of our Cityfolx workforce. They facilitate the organization's learning strategy to include but not limited to Orientation , Market Academy 1, Market Academy 2 and other educational initiatives. They ensure that our supporting and care teams can meet its current and future business objectives and deliver a high quality Cityblock Health Care  model and services that meet our member's needs. 

Requirements for the Role:

  • You have a bachelor’s degree in education, psychology, public health, sociology or a related field.
  • Field-based work experience for a similar population served by Cityblock
  • You are an independent self-starter, a leader, and a strategic thinker who is excited about the big picture of whole community health, and the ongoing evaluation and iteration of our care model
  • You have some experience training individuals and groups
  • You are charismatic, engaging, dynamic, creative, and accessible
  • You have solid presentation and facilitation skills
  • You have the ability to work effectively in a fast-paced  environment
  • You have the desire to contribute to a learning and evolving model of care, and a quickly growing staff
  • You are excited about how technology can support your work and help drive the ongoing evaluation toward new and better care.
  • You have the ability to travel periodically to support implementation activities

How We Define Success:

  • Lead or co-lead orientation sessions for new team members on topics such as Cityblock Values, Tools & Technology, Cityblock Care Model, Navigating Commons, & Documentation/Care Planning. 
  • Support operational tasks associated with planning for orientation. 
  • Serve as a true model of Cityblock's culture for all new hires, at all levels, joining the company.
  • Engage onboarding managers to ensure that they have strong onboarding plans for their new hires. 
  • Work closely with market ops to ensure that in market onboarding training (market academy 2) is running smoothly. 
  • Develop and maintain post-training surveys
  • Work closely with other trainers at Cityblock to ensure an optimal orientation experience for new hires and a culture of learning for all care team members
  • Lead deep dive sessions post-orientation for new team members as needed.
  • Audit team results, identify gaps in training and implement improvements in training programs.
  • Partner with implementation to lead training sessions in new markets as we expand. 
  • Execute with strong project management skills, including planning and logistics, monitoring work-plans and managing against milestones, knowing what to prioritize and why, knowing who to keep informed, and when to escalate.
  • Embody Cityblock’s ‘ways of being.’  Lead with excellence and foster high-performing teams.
  • Develop team members through advocacy, coaching, mentoring and training.
  • Provide inputs to Cityblock’s training strategy and specific training development plans.
  • Assess training effectiveness to ensure classroom skills and techniques are incorporated into team members’ work

Nice to Have, But Not Required:

  • You have a bachelor’s degree in education, psychology, public health, sociology or a related field.
  • Experience training or developing curriculum for community health workers or care coordination staff
  • You have familiarity with traditional and modern training methods, tools and techniques
  • Experience in a technology-enabled healthcare setting
  • Knowledge of instructional design theory and learning principles
  • Multi-lingual

What We’d Like From You:

  • A resume and/or LinkedIn profile 
  • A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

-

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

#communityhealth #healthcare

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • ConfluenceManagement
    • JIRAManagement

Location

Cityblock is committed to flexible work. Due to the COVID-19 pandemic, most of our business team is operating remotely.

An Insider's view of Cityblock Health

What's something quirky about your company?

There's a slack channel for everything - plants, podcasts, cooking, baking, hiking, Peloton - I love it

Tina

Implementation Manager

How does the company support your career growth?

My manager and I do monthly check-ins on career development during our 1:1s. This has been a great opportunity to address areas I'd like to improve and set up an action plan.

Jose

Senior Software Engineer

What are Cityblock Health Perks + Benefits

Cityblock Health Benefits Overview

To properly care for our members and advance equity in the communities we serve, we believe our own team must be diverse and inclusive. We take to heart what it means to bring your whole self and actively work to build representation, build belonging and advance justice. Our goal is to ensure everyone at Cityblock feels respected, celebrated, and part of our community.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks
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