About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About our Team:

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

Cityblock delivers care where it works best for our members. In addition to our community-based teams, we’ve made our services even stronger for COVID-19 and beyond by adding a Community Rapid Response team and Virtual Care offerings, allowing our members to access care 24/7 via the phone, video, and text message. 

As a part of the team, you’ll go above and beyond to connect with members across all of our markets in a respectful and empathic manner to meet their needs and to provide feedback to the system as a whole as we strive to do better every day.

About the Role:

The People Operations team is responsible for managing the systems and processes that support the employee life cycle during their time at Cityblock. We are seeking an Onboarding Coordinator who will work closely with our Talent and Learning Teams to provide a delightful onboarding experience for those joining our growing team. The Onboarding Coordinator will be a part of the People Operations team and report to the People Operations Manager. 

In addition you will: 

• Manage the employee onboarding experience from when the offer is signed until when the new hire walks through the “door” working with a number of Cityblock teams to ensure everything is ready for day 1. 
• Own routine HR processes such as i9 verification, orientation and setting new hires up in our HR Information System, Paylocity. 
• Maintain our HR systems (Paylocity, Greenhouse Onboarding, employee files, etc.) to ensure accuracy and compliance
• Proactively identify roadblocks, opportunities and partnering with the People Operations team to make process improvements as appropriate. 
• With a customer service focus, answer questions from new hires, hiring managers and the general Cityblock team 
• Provide ad hoc project support, as requested. 
• Own and continue to build out end-to-end onboarding processes. This includes updating internal stakeholders throughout the onboarding process, and interacting directly with new hires through background checks, HR system setup, I9 verification, and orientation to ensure a consistent, high-quality experience. 

Requirements for the Role:

• Excellent communication style that can support a wide array of employment types 
• Proactive problem solving skills 
• Customer service background, preferably in an HR capacity

How We Define Success:

• You operate with consistently good judgement and have a high level of discretion and confidentiality
• You’re a team player, and looking to get into a fast-moving startup environment 
• You are a natural relationship-builder and possess the ability to engage and connect with others quickly 
• You are organized, a self-starter, and know how to prioritize your day 
• You are an exceptional communicator and have a strong customer service mindset

Nice to Have, But Not Required:

• High growth startup experience, specifically technology or venture backed 
• Background in core HR processes such as onboarding, onboarding, benefits administration and i9 verification. 
• Experience working with the tools we use Greenhouse Onboarding, Paylocity and Culture Amp

What We’d Like From You:

• A resume and/or LinkedIn profile 
• A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.