Unqork
We work with enterprise clients to radically accelerate software development.
New York, NY

Training Administrator at Unqork

| Greater NYC Area
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Unqork is an enterprise software company with a no-code platform that digitizes the entire client lifecycle and eliminates dependence on paper for financial services and insurance companies. The company’s patent-pending technology uses AI and machine transcription for risk assessment and digitization, utilizing each client’s existing product and underwriting rules, layered on top of legacy IT systems. The software-as-a-service (SaaS) technology creates custom client onboarding and servicing forms using a drag-and-drop interface which can be implemented within weeks instead of months – unlike most hard-coded technology builds. The result is an easy to use and streamlined front-end agent and consumer experience that significantly reduces operational costs and eliminates errors while accelerating sales and business growth.

Some of the world’s largest insurance and financial companies use Unqork to define new business rules and deploy products/applications seamlessly and effortlessly without relying on costly development and maintenance of a code base. Gary Hoberman, former CIO of Metlife, founded Unqork in 2017 with a team of hand-picked industry professionals and has created an ‘elegant paradigm shift’ in the way insurance and financial companies are able to operate.

The Opportunity:

This is a very hands-on, engaging, and critical position for the operational strength of the Training team. As a training administrator you will be the center of all administrative aspects of our training function, and at an amazing vantage point for learning the trade and our product. 

  • Coordinate logistical details for high volume training 
  • Coordinate trainers’ calendars, match clients to trainers based on trainer’s skills and customer profile, communicate with customers via email
  • Prep training room with the right equipment before the training event 
  • Add training events to Academy and keep track of sign ups
  • Provide excellent customer service to external clients, instructors, and partners 
  • Identify and resolve issues that might affect training deadlines
  • Add users to tracking Dashboard and Training environment
  • Distribute, collect, and grade exams and certification projects 
  • Help review trainee work to ensure accuracy and mastery of necessary skills
  • Provide trainees with ongoing, concise and constructive written feedback based on Trainers’ guidance
  • Keep track of which levels of the examination was received by which customer and communicate the data to the Marketing team 
  • Respond to questions and requests from trainees and act as the primary point of contact for all inquiries before and after training
  • Assist with the development of and updates to training content and training manuals

Who you are:

  • Have excellent project management skills; ability to handle multiple consecutive events; ability to plan
  • Extremely detailed oriented
  • Able to learn quickly, and interest in learning Unqork technology
  • Knowledgable in travel booking and cost-consciousness
  • Business savvy/resourceful
  • Have excellent communication skills - ability to present in & conduct meetings
  • KPI & metrics focused
  • Able to manage other people through influence 
  • Able to work under pressure and meet deadlines

What we’re looking for:

  • BA (or equivalent experience)
  • 1-3 years of previous experience 
  • PMP knowledge is preferred
  • Have prior experience in class / training / event coordination
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Where we are

We’re located in Union Square West: great food, a quick block away from the park, and a short walk to the N/Q/R/W, 4/5/6, L, B/D/F/M, and PATH trains.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
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What are Unqork Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Key Example is our Culture, Diversity and Inclusion Committee
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Unqork provides employees with a 401(k) matching plan managed by [provider]. We match 50% of contributions up to 3% of an employee's annual gross pay.
Company Equity
Performance driven equity grants
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
16 weeks for primary caregiver and 12 weeks for secondary caregiver
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Lunch is catered every Tuesday and Thursday, while we have breakfast and snacks available daily.
Game Room
We have Pacman and a ping pong table!
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Tuesday and Thursday
Happy Hours
Happy hours are hosted once per week
Professional Development Benefits
Job Training & Conferences
Unqork offers employees professional development opportunities like Onsite training courses.
Tuition Reimbursement
Unqork recently launched a student loan payback program.
Diversity Program
Lunch and learns
Unqork hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes career mentoring and leadership mentoring
Customized development tracks

An Insider's view of Unqork

What’s the vibe like in the office?

The office is a refreshing place to work - it’s a place that’s supported by the belief that success is driven by the well-being of its makers. There’s a trust that everyone knows how to get things done in a way that’s most efficient for them. The non-egotistical and supportive energy allows everyone to thrive in the ever changing dynamic!

Kelly Jin

Production Support Engineer

How do you collaborate with other teams in the company?

Unqork encourages different teams to build creative solutions on a daily basis. Thomas and I have been working on a project together for the past few months, and most of our days consist of collaborating together in a fun and relaxed room, brainstorming to come up with innovative solutions to complex business problems.

Thomas Erlendson and Russell Epstein

Technical Specialist and Solutions Architect

How has your career grown since starting at the company?

From my first day, I was quickly able to see the results of my work in projects. There is an inherent positive feedback loop of effort translating to valuable technical and business experience in the company. This increased my learning, responsibilities and exposure to impactful decision making quicker than I thought I could have in my career.

Leo Fisher

Technical Specialist

Unqork Careers In NYC
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Design + UX
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Human Resources Specialist

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Our HR Team is looking for a Compensation Manager to craft, implement and support Unqork’s global compensation program.  The role will partner with business leaders to align compensation initiatives with business objectives and company culture.  We are looking for strategic and analytical individuals to drive innovative, competitive compensation rewards programs that attract, reward and retain our best assets, our people!

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Cover Unqork’s prestigious insurance clients and grow the firm’s business with these clients by increasing their adoption of the platform. You will be directly interacting with senior client executives to understand their strategic business goals and help them design solutions to meet these goals by leveraging the Unqork platform. Oversee the flawless delivery of Unqork’s commitments to clients by overseeing the various internal teams across implementation, product, architecture, engineering, UX, and information security. Pioneer new business solutions and work with our teams to build them into Unqork’s offerings.

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Unqork is an enterprise software company with a no-code platform that digitizes the entire client lifecycle and eliminates dependence on paper for financial services and insurance companies. The company’s patent-pending technology uses AI and machine transcription for risk assessment and digitization, utilizing each client’s existing product and underwriting rules, layered on top of legacy IT systems. The software-as-a-service (SaaS) technology

QA Engineer (SDET) - Delivery

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We are looking for a QA Engineer to assess software quality through manual and automated testing. In this role, you should have a keen eye for detail, excellent communication skills, knowledge of web application interactions, and the know-how to translate those interactions into automated scripts. If you are competent in designing, writing, and executing test cases and are passionate about quality, we’d like to meet you. Responsibilities and duties include the manual & automated testing of new software and application builds in both the pre- and post-release stage of the development lifecycle.

Technical Implementation Specialist

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As a Client Engagement Technical Implementation Specialist, you will be responsible for client on-boarding and implementation of Unqork's platform. This includes using your sharp communication skills to gather application requirements, as well as technical knowledge to design and build applications on Unqork's Platform, and guiding clients through UAT. Working with the engagement team, the technical implementation specialist will work at a more granular level to ensure our partners have a seamless experience that fully realizes the power of Unqork to help them accomplish their strategic business goals.

Product Marketing Manager

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As a Product Marketing Manager, you’ll report directly to the VP Marketing and play a key role in influencing GTM messaging and positioning, while empowering our Revenue teams to increase win-rates and maximize ACV. This job is not only about how well you can help better position Unqork; it’s about how you lend your positivity and presence, combined with your skill set to an energized environment and highly collaborative team. Strong sense of humor required, sarcasm detection skills a plus.

Lead UX Designer

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Work in a highly collaborative fashion with the design, product, and implementation teams. Work closely with other designers to design new features, functionality, and expand the product design systems. Sometimes work on very broadly defined, loose concepts, and sometimes on narrowly defined, tactical deliverables. Partner closely with our user research team and support ongoing research projects. Participate in design reviews and problem-solving sessions. You will share your work regularly with the design and company leadership.

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As a Director of Engineering  at Unqork you will be responsible for strategy and execution of engineering team growth, culture, and value delivery. This is a critical role in shaping the teams that architect and extend an industry-changing product.

Director, Production Visibility Tooling & Telemetry

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UX Researcher

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Conduct research that will help drive decisions about how to expand and improve our DIY Enterprise platform. We are in uncharted territory and we need researchers to help us define and solve problems using fresh and innovative research methods. Conduct research that deepens our understanding of our ever-evolving and growing user base. Grow our organizational capacity by building a best-in-class qualitative and quantitative research program. Be the company’s leading authority on qualitative and quantitative research methods and build a team to support those efforts. Work closely with our analytics team to gather insights that will inform our research questions, methods, and designs. Distill complex problems into insights that inform design, development, and business decisions. You seek out diverse data points and triangulate them. You dig deep to uncover and synthesize insights and build narratives to frame complex problems.

UX Designer

Unqork
Greater NYC Area
1 week ago
Work in a highly collaborative fashion with the design, product, and implementation teams. Work closely with other designers to design new features, functionality, and expand the product design systems. Sometimes work on very broadly defined, loose concepts, and sometimes on narrowly defined, tactical deliverables. Partner closely with our user research team and support ongoing research projects. Participate in design reviews and problem-solving sessions. You will share your work regularly with the design and company leadership.

Senior Solutions Architect

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Greater NYC Area
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As a Senior Solutions Architect, you will be working with our designers, configurators and engineering team to help deliver best in class experiences to our customers. Serving as a client-facing technical voice, you’ll be responsible for providing invaluable insight and architectural guidance to our customers and configuration team as they plan and build out new products. You will also be involved in continuously helping to improve our platform.

Senior DevOps Engineer

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Participate as a stakeholder in planning the product roadmap, sprint planning, standups. Continuously improve and increase the capabilities of our CI/CD pipeline. Increase visibility into the health and durability of the Unqork platform. Support and improve our flexible, world-class integration capabilities. Maintain existing services and tools, augmenting and replacing as required.

Product Security Engineer

Unqork
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1 week ago
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Lead Product Security Engineer

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1 week ago
As the Lead Product Security Engineer, you will deeply understand the technology stack used at Unqork, and proactively identify and eliminate security vulnerabilities. Your focus is forward-facing, building tools and services that ensure the safety of the Unqork platform and its valued client data against commonly known attacks. You will lead within the Information Security team by scoping and reviewing enhancements and bug fix requests for potential security risks and testing services while mentoring your teammates to ensure they are delivering in line with our team culture and practices.

Director, Technical Training

Unqork
Greater NYC Area
1 week ago
Serve as a solutions focused trainer, run technical workshops and classes and provide post-training customer support. Create and present deeply technical content to internal and external audiences. Work closely with Solutions Architect and Engineering teams, acquiring deep expertise and providing valuable insight as to how to better teach technical aspects of the platform to the customers. Use feedback from training sessions to help drive enhancements to the product.

Engagement Manager

Unqork
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1 week ago
The Director of Unqork Delivery will support engagements directly with our clients. This client facing role will report directly to the VP, Unqork Delivery and be responsible for understanding the clients’ strategic business goals and how they can leverage the Unqork platform to accomplish them. You’ll execute flawlessly on our commitments to clients and deliver an amazing product by collaborating with Unqork’s internal teams across Product, Architecture, Engineering, UX and Information Security.

Client Director - Public Sector

Unqork
Greater NYC Area
1 week ago
Cover Unqork’s prestigious clients and grow the firm’s business with these clients by increasing their adoption of the platform. You will be directly interacting with senior client executives to understand their strategic business goals and help them design solutions to meet these goals by leveraging the Unqork platform. Oversee the flawless delivery of Unqork’s commitments to clients by overseeing the various internal teams across implementation, product, architecture, engineering, UX, and information security. Pioneer new business solutions and work with our teams to build them into Unqork’s offerings.

Client Partner - Public Sector

Unqork
Greater NYC Area
1 week ago
As a Client Partner, you’ll engage State and local governments across the country to understand their unique challenges how they can leverage Unqork to tackle them. Acting as the point person for client relationships within your area of expertise, you will personally ensure projects are delivered flawlessly and collaborate with Unqork’s internal teams across implementation, product, architecture, engineering, UX, and information security. You will pioneer new business solutions, and work with our teams to build them into Unqork’s offerings.

Product Operations Manager

Unqork
Greater NYC Area
1 week ago
Manage strategic initiatives that improve the product team’s efficiency and impact. Create structured product feedback loops, synthesize insights from multiple sources and ensure the voice of the user is shared throughout the organization. Manage the design, socialization, and implementation of a feature prioritization engine, and help build a world class process for roadmap planning and maintenance. Operationalize product and feature development in partnership with Product, Product Marketing, Technical Program Management, and Support teams. Build a standard for cross-company stakeholder participation and communication. Focus on scaling the product team through improving ways of working, hiring, recruiting strategy, and collaboration.

Design Operations Manager

Unqork
Greater NYC Area
1 week ago
Define and manage strategic initiatives that improve the Design team’s efficiency and impact. Drive our operational strategy and own and evolve a holistic design process including design sprints, design reviews, and seamless hand-offs. Partner with design leadership on scaling the team through improving ways of working, hiring, and onboarding. Become an evangelist, advocate, and educator on behalf of our design team internally and externally. Work cross-functionally to identify workflow issues and integrate procedural improvements.

Performance Engineer

Unqork
Greater NYC Area
1 week ago
Leverage industry best practices to assess application and infrastructure performance. Performance test Single Page Applications, Configured Unqork Applications, internal/external APIs. Implement load tests to establish baseline performance metrics. Generate reports and explain results to cross-functional teams. Analyze and monitor test results while identifying performance improvement opportunities.

Senior Software Engineer - Full Stack

Unqork
Greater NYC Area
1 week ago
Work with team and leverage experience engineering SaaS products to collaborate planning the product roadmap, sprint planning, and standups; Utilize computer science or computer engineering education and software engineering experience in React.js, and Node.js to build out the front-end user interface and complex business logic for the Unqork Platform; Utilize computer science education and software engineering experience to engineer new components and features that give Unqork’s end-users the capability to build dynamic enterprise applications with drag-and-drop functionality and without the need to code themselves; Leverage deep understanding of computer science from university and professional experience to continue to improve (and add to) our flexible, world-class integration capabilities; Identify actionable opportunities and design solutions that positively impact customer adoption; Fix bugs and maintain existing services and tools

Lead Engineer - Workflows

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Greater NYC Area
1 week ago
Champion technical excellence and provide technical leadership by example on your team. Contribute to the architecture and development of features to evolve the Unqork platform. Partner with product managers to identify actionable opportunities, and design solutions that positively impact the workflows tool. Participate as a primary stakeholder in planning the product roadmap, managing priorities, and in the day-to-day performance of your team. Reach across teams to help accomplish cross-cutting goals and clear blockers.

Business Development Director – Partnerships

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Greater NYC Area
2 weeks ago
Manage relationships with key partners serving clients in the banking, capital markets, insurance, public sector, real estate, and other industries. Develop joint go-to-market plans with key partners across key sectors. Establish multi-year expansion plans and targets. Onboard new partners supporting various enablement activities. Active sales and delivery support for partner-led Unqork projects with clients.  Prioritize and support partner solution development.  Contribute to the direction of partner strategy.

Engagement Manager - Healthcare

Unqork
Greater NYC Area
2 weeks ago
The Engagement Manager will support engagements directly with our growing list of enterprise healthcare clients.  This client-facing role will report directly to the Engagement Director and be responsible for understanding the clients’ strategic business goals and how they can leverage the Unqork platform to accomplish them.  You’ll execute flawlessly on our commitments to clients and deliver an amazing product by collaborating with Unqork’s internal teams across Product, Architecture, Engineering, UX, and Information Security.   

Director, Product Management

Unqork
Greater NYC Area
2 weeks ago
As Director of Product at Unqork, you’ll be a critical contributor in shaping and driving the overall product strategy and roadmap with a focus on people management. You will mentor and manage a team of Product Managers and work directly with internal and external teams to identify opportunities, set product direction and influence our releases. You’ll be passionate about tackling different problems with complex requirements and work closely with designers and engineers to launch great products for our customers. 

Senior Talent Acquisition Partner - Engineering

Unqork
Greater NYC Area
2 weeks ago
As an early member of the Talent Acquisition team, you’ll partner with the Director of Talent Acquisition and senior leadership throughout the organization to help build on Unqork’s already stellar team. You’ll be trusted to work autonomously on a large volume of different roles spanning all levels across the organization—from Engineering to Client Engagement to Operations and everything in between.

Sales Development Representative

Unqork
Greater NYC Area
2 weeks ago
Our Account Development Representatives (ADRs) fuel the revenue engine for Unqork, creating new opportunities through collaborative account planning with a best-in-class software sales team and engagement with C-Level and Executive stakeholders in Fortune 100 companies. You will contribute to our business growth in a fast paced, collaborative and fun atmosphere.

Senior Manager, Communications

Unqork
Greater NYC Area
2 weeks ago
Unqork is looking for an experienced, creative and results-driven Senior Communications Manager to join our Comms Team. In this role, you will be responsible for managing and executing on several key communications functions including: PR/AR, internal comms, customer communications and more. This role will require you to partner and work closely with senior leadership at Unqork, as well as other organizations in the company including engineering, sales, marketing and HR, as well as external partners and customers. This role will report to Unqork’s VP of Comms. 

Director, Total Cost Ownership & Operational Excellence

Unqork
Greater NYC Area
2 weeks ago
The Manager, Projects & Operational Excellence role is a key position in the newly created platform operations team. The role will be responsible for the delivery of managed services, process and tools innovation and continuous improvement initiatives in production support/QA/SDLC with assistance from data analytics. It will play an important role in helping to foster a culture of sustainable change through the creation and embedding of an optimization operational framework, to deliver operational transformation. This role will report into the Head of Platform Operations.

Associate Solutions Architect

Unqork
Greater NYC Area
2 weeks ago
As an Associate Solutions Architect, you will be working with our designers, configurators and engineering team to help deliver best in class experiences to our customers. Serving as a client-facing technical voice, you’ll be responsible for providing invaluable insight and architectural guidance to our customers and configuration team as they plan and build out new products. You will also be involved in continuously helping to improve our platform.

Manager, Enterprise Business Development

Unqork
Greater NYC Area
2 weeks ago
Unqork’s Account Development team is a major contributor to fueling the revenue growth for the company. As one of the Account Development Managers, you will assist the overall GTM and Account Development team to the highest quality, quantity, and velocity. While working in a fast-paced, collaborative, and fun atmosphere you will be responsible for growing and managing a small team of account development representatives.

Senior Solutions Engineer - Marketplace

Unqork
Greater NYC Area
2 weeks ago
Unqork is looking for a Senior Solutions Engineer to help build the Unqork Marketplace, an ecosystem of reusable assets, complementary solutions, and technology partners extended to our clients. You will work with our designers, configurators, and engineering team to deliver best-in-class experiences to customers of the Unqork Marketplace. Serving as a technical voice, you’ll be responsible for providing invaluable insight and architectural guidance to the marketplace business. You will also be involved in continuously helping to improve our platform.

Senior Front End Engineer - Components

Unqork
Greater NYC Area
3 weeks ago
Participate as a stakeholder in planning the product roadmap, sprint planning, and standups. Develop and build features and services to extend the Unqork platform. Continue to improve our flexible, world-class integration capabilities. Identify actionable opportunities and design solutions that positively impact customer adoption. Fix bugs and maintain existing services and tools.

Senior Software Engineer - Workflows

Unqork
Greater NYC Area
3 weeks ago
Participate as a stakeholder in planning the product roadmap, sprint planning, and standups. Develop and build features and services to extend the Unqork platform. Continue to improve our flexible, world-class integration capabilities. Identify actionable opportunities and design solutions that positively impact customer adoption. Fix bugs and maintain existing services and tools.

Senior Backend Engineer - Core Platform

Unqork
Greater NYC Area
3 weeks ago
Participate as a stakeholder in planning the product roadmap, sprint planning, and standups. Develop and build features and services to extend the Unqork platform. Continue to improve our flexible, world-class integration capabilities. Identify actionable opportunities and design solutions that positively impact customer adoption. Fix bugs and maintain existing services and tools.

Senior FP&A Analyst

Unqork
Greater NYC Area
3 weeks ago
The responsibility of the FP&A professional at Unqork will be focused on forecasting a company's financials requires both an understanding of the company's historical performance as well as an understanding of the key assumptions and trends that may impact future performance. This requires a broad understanding of both accounting and business operations. As a result, FP&A teams are in frequent contact with all areas of the company including operations, sales, and marketing.

Client Director - Financial Services

Unqork
Greater NYC Area
3 weeks ago
No-code ability to develop user experience, workflows, rules and integration layer through configuration. Paper processing and data extraction digitization through heavy use of machine learning. Easy plug and play integration with internal systems and external data providers. Advanced analytics to provide insights on productivity and operational risk.

Accountant

Unqork
Greater NYC Area
3 weeks ago
Unqork is the no-code platform that's pioneering a new way for companies to build, deploy, and manage complex, enterprise-grade applications. At this moment, Fortune 100 companies are using Unqork to create and deliver software without writing a single line of code. Gary Hoberman, former CIO of Metlife, founded Unqork in 2017 with a team of hand-picked industry professionals, and together we're creating a massive paradigm shift in the way