Training and Development Specialist at Braze

| Greater NYC Area
!Sorry, this job was removed at 12:13 p.m. (EST) on Friday, January 17, 2020

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Seamless, HBO, Disney, Urban Outfitters, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze.

Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019. The company has also been named on the Forbes Cloud 100, Inc. Magazine’s 2019 Best Places to Work, and Crain's 2019 Best Places to Work in NYC lists.

WHAT YOU’LL DO

As a training and development specialist, you will deliver training sessions (anywhere from 2-5 hours) to our clients to uplevel them on using our platform, arm them for a certification quiz, and create a collaborative atmosphere where people can share experiences and strategies.

You'll also be instrumental in designing these training sessions to maximize the learning potential (various interactive strategies, group activities, hands on practice, planning exercises, etc). In 2020, we plan to take these training sessions to our clients around the world. So you should be prepared to travel to Chicago, San Francisco, Los Angeles, London, and Berlin multiple times in your first year with Braze. You will help build the foundation for our instructor-led trainings (which currently doesn't exist), and eventually we will hire other trainers in Europe and the west coast, so there is an opportunity to be a team lead across those other trainers that we add along the way.

  • Leading training sessions with multiple clients at once (in-person and webinar)
  • Designing a blended training experience to maximize learner engagement
  • Helping create certification quizzes/exams
  • Developing the in-person training program as it grows to more locations, covers more topics, and takes various forms (from a low-tier webinar class to a high-tier completely custom training for a top enterprise client)

WHO YOU ARE

  • You have at least 3+ years experience training people on SaaS products
  • You have a passion for public speaking, and desire to expand in in-person training to beyond just a deck presentation and reading notes. You want to capture the imagination of people, inspire them to try new things, and create connections in the room.
  • You're obsessed with how people learn and find joy in crafting curriculum that breaks away from old world education and paves new pathways. You want to be on the frontier of education.
  • You take and give feedback constructively, in a supportive way
  • You are a self-starter. Driven, meticulous, and communicative.

Requirements:

  • STRONG Public Speaking / People Skills
  • Experience with creating interactive presentations and curriculum design
  • Experience creating training for a SaaS product 

Bonus

  • Experience using Braze is a BIG PLUS
  • Knowing how to use Liquid templating language!
  • Experience in marketing technology
  • Has been a trainer previously with Salesforce, Hubspot, or something similar
  • Bring samples of previous decks/presentations you've made
  • Be prepared to present to a group of people during the interview process

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Excellent medical, dental, and vision coverage for you and your dependents
  • Life insurance, commuter benefits, and parental leave plans
  • Collaborative, transparent, collegial and fun loving office culture
  • Flexible time off policy to balance your work and life in the way that suits you best

In addition, this position is exempt under the provisions of the Fair Labor Standards Act.

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.
 
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Location

Easily accessible from Penn Station and Hudson Yards.

An Insider's view of Braze

What are some social events your company does?

Every month, a different department hosts a social event - this provides a great opportunity to get to know and collaborate with people across teams. In addition to broader team social events, we also host a quarterly team outing where we do team building activities and socialize outside the office. It’s really fun!

Zana

Business Development Manager, East

How do you collaborate with other teams in the company?

I work closely with teams from across marketing, as well as from a variety of different departments—from customer success to product—to inform the content we create. Thankfully, the people at Braze aren’t just really smart; they’re also thoughtful and kind. That makes collaboration easier and something I look forward to every day.

Todd

Managing Editor, Content Marketing

How would you describe the company’s work-life balance?

At Braze, we refer to work-life balance as work-life harmony -- and we strongly value it. Our flexible paid-time-off policy gives team members the ability to take time off in the way that suits them best.

Andrew

Senior Manager, People Relations

What are Braze Perks + Benefits

Braze Benefits Overview

Our health, dental, and vision plans are among the best out there — a happy team member is a healthy one. Our flexible time-off policy lets you balance your work and life in the way that suits you best, and includes paid parental leave. Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US. When it comes to snacks in the office, we've got you covered — and lunch is on us every single day. When it comes to engaging in the community, we take it seriously. Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use. And lastly, we support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Culture
Volunteer in local community
In addition to volunteering in our communities globally, our Braze Cares program focuses on charitable giving. Employees can curate donation funds to support causes and Braze matches $100 per employee
Partners with Nonprofits
We have a partnership in NYC with New York Edge, a nonprofit bridging the opportunity gap among underserved students by providing programs to improve academic performance, health & wellness & more.
Friends outside of work
Eat lunch together
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Our mentorship program includes Cross-department program.
Continuing Education stipend
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