Training Specialist - Development Operations at Memorial Sloan Kettering Cancer Center

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Company Overview

At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.
 
For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time. Join us and make a difference every day.

Job Description

Do you have experience building comprehensive training programs? Are you mission-driven and interested in becoming a member of an impactful team? If so, our Development Operations team at MSK has a career opportunity for you! 

 

We are:

Our team is responsible for the technical infrastructure and business operations that support Development’s fundraising efforts. We strive to increase our fundraising potential through the creation of innovative technology and process solutions.

 

We are seeking a Training Specialist to lead a comprehensive learning and performance program for new and established employees through a variety of media.

 

You will:

  • Build and facilitate training programs to accompany new software products, features, and processes for the Development team.
  • Facilitate training and orientation for new employees and coordinate a seamless onboarding experience.
  • Provide ongoing support to fundraising and operations staff, and be well versed in department policies, processes, and business rules.
  • Innovate and improve learning solutions by researching and introducing new learning products and collaborative design.
  • Engage with project teams as a thought partner and represent the needs of our users.
  • Develop and implement performance support and training tools based on learning needs assessments and continuously revise instructional curricula and delivery.
  • Lead the strategy for learning programs with appropriate and engaging instructional materials and products, maintaining a center of knowledge about leading-edge learning solutions and best-practices in multimedia instruction.

 

You have:

  • Bachelor's degree (required) or Master’s degree (preferred) and at least 2-4 years of relevant experience in organization development, I/O psychology, learning technology, related behavioral science, or another related field.
  • Proven ability to develop and deliver training presentations and materials, with attention to the principles of Adult Learning Theory.
  • Experience with software instruction and high proficiency with technology. Knowledge of Blackbaud CRM or other fundraising software is a plus.
  • Well-versed in effective instructional design, training courses via digital vehicles, and classroom delivery for diverse audiences.
  • Ability to assess learners, analyze data, and establish metrics to measure the success of a training program.
  • Ability to manage multiple training programs and impromptu assignments with tight deadlines.
  • A strong analytical aptitude and desire to continually learn and innovate.
  • A high level of attention to detail, process, and organization.
  • Excellent written and verbal communication skills.
  • Experience building e-learning content, using learning management systems (e.g., Saba), and using polling software (e.g., Poll Everywhere) is a plus!

 

You Are:

  • A collaborative, consistent, dependable performer with an excellent work ethic, flexible "can-do" attitude, self-starter, and committed to success.
  • An experienced presenter with an ability to synthesize and present highly complex/technical information so that it is clear and easy to understand.
  • Passionate about human-centered design or design thinking.
  • An effective communicator, capable of determining how best to reach different audiences and adapting communications based on that understanding.
  • Capable of confidently and credibly sharing your point of view while developing trusting relationships.

** Please submit a cover letter along with your resume as part of your application.

Closing

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

 

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

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Location

1275 York Avenue, New York, NY 10065

What are Memorial Sloan Kettering Cancer Center Perks + Benefits

Memorial Sloan Kettering Cancer Center Benefits Overview

At MSK, we are invested in the health and well-being of our employees and their dependents. We offer a comprehensive and flexible benefits package, so you can choose what’s best for you and your family. MSK shares the cost of the plans with you, and your share depends on your plan elections and salary band.

Health Insurance & Wellness Benefits
Health Insurance Benefits
MSK offers a robust array of health and wellness plans. Medical coverage is offered through Empire, Aetna, and Oxford. Wellness programs are usually at no cost to you.
Retirement & Stock Options Benefits
401(K)
MSK partners with TIAA to offer a robust retirement savings plan with fund investment via Vanguard.
Child Care & Parental Leave Benefits
Child Care Benefits
MSK provides Bright Horizons backup child and elder care and [email protected] network.
Generous Parental Leave
MSK is proud to offer our paid parental leave, which offers six weeks of fully paid time off to bond with a newborn or newly adopted or placed foster child.
Flexible Work Schedule
MSK offers flexible work arrangements
Adoption Assistance
MSK recognizes the need for innovative solutions that maximize productivity without sacrificing employee well-being, family relationships, and personal life.
Vacation & Time Off Benefits
Generous PTO
At MSK, we recognize that our employees dedicate their whole selves to their work and need appropriate time off to recharge and refuel.
Paid Holidays
Perks & Discounts
Commuter Benefits
Transit spending account and parking spending account
Happy Hours
Happy hours are hosted At team's discretion.
Fitness Subsidies
Fitness guidance and fitness center discounts
Professional Development Benefits
Tuition Reimbursement
The Tuition Assistance Program provides financial assistance to help employees further their education, enhance their skills and knowledge, and improve their ability to face future challenges at MSK.
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