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User Safety Specialist

| Greater NYC Area

Hinge is looking for a User Safety Specialist to join our Community team. As the new member of the Community function, you will be charged with protecting and improving user safety by escalating and managing urgent user incidents end to end and maintaining, supporting, and optimizing safety compliance policies, protocols, and processes.

Responsibilities

  • Maintain 24H SLA for all Sentinel tickets
  • Own user safety investigations and data requests end to end
  • Advocate for, develop, and maintain user safety protocols and processes
  • Act as point of contact and escalation for urgent user safety incidents
  • Correspond, coordinate with, and support law enforcement, upper management, and Match Corporate during user safety incidents
  • Assist with ad hoc data labeling in support of the Bad Actors Project

About You

  • You write with clarity and detail
  • You're naturally empathetic and driven to make online dating safer
  • You're tech savvy - You’ll need to master a handful of systems and softwares
  • You actively look for ways to solve problems creatively and you thrive in a collaborative work environment

Our Company

We believe the quality of your relationships determines the quality of your life. So when it comes to your most important relationship, it makes sense to take a more thoughtful approach. Hinge provides an alternative to swipe culture by creating smart matches and natural conversations among people who are on the same page. That’s why 75% of our first dates turn into second dates, and why we’re the #1 mobile-first dating app mentioned in the NYTimes Wedding section. Hinge is where the next generation is going when they’re over dating games and ready to find meaningful connections.

Our Culture

  • Open: Invite and deeply consider challenges and criticism.
  • Candid: Share your genuine thoughts and opinions directly, in real time.
  • Kind: Be empathetic, communitarian and trustworthy.
  • Engaged: Be self-empowered, purposeful and involved. Lean in and be the solution

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Read Full Job Description

Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • ReactLibraries
    • SparkFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • MondayManagement

Location

The office is located near Washington Square Park, steps from Soho, and in one of the most quintessential neighborhoods in NYC.

An Insider's view of Hinge

How would you describe the company’s work-life balance?

Hinge understands that employees are able to bring our best selves to work when we’re able to make time for our personal lives. The motto here is “work hard, rest hard." When you’re at work, you show up rested and present. And when you’re on vacation, we want you to unplug and really take in your downtime.

Michelle

Designer

How do you collaborate with other teams in the company?

In-person communication and collaboration have been central to keeping our team small and efficient, as well as being able to accommodate a massive scale in a short amount of time. Keeping everyone under one roof has led us to develop ideas through a reliable, data-oriented process. Best of all, feedback isn’t just appreciated; it’s encouraged!

Saul

iOS Engineer

How has your career grown since starting at the company?

As a direct result of Hinge's culture of empowerment and continuous learning, I was given the opportunity to transition from customer service associate to operations. I’ve learned volumes, and look forward to continuing to build out my knowledge base and skill set to achieve even more with Hinge.

Lucia

VP of Operations

How do you empower your team to be more creative?

Our team is built around individuals who add to our success, not just supplement what already works. Once we rally around an objective, they each have the freedom to take their own route through different learnings and opportunities.

Hala

Head of Member Services

What are some social events your company does?

We're about authentic connections, not just alcohol. Events have included a slumber party, an escape room, a party in which we had 12-15 puppies, competitive field days, and more. We plan an event for each new hire that showcases their unique personality.

Jamel

Office and Culture Coordinator

What are Hinge Perks + Benefits

Hinge Benefits Overview

We have a generous benefits package thanks to being a part of the larger Match Group, but we run out of our very own HQ in Greenwich Village. A lot of thought and resources go into providing an enjoyable and rewarding experience at Hinge.

Culture
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Our employees can contribute up to $3,500 pre-taxed dollars for individual plans and $7,000 pre-taxed dollars for Family plans on annual basis.
Disability Insurance
Disability insurance covers 60% of annual salary up to $25000 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Our liife insurance is equal to 1.5 times an employee's annual salary.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Hinge provides employees with a 401(k) matching plan managed by Schwab. We match 50% of contributions up to 6% of an employee's annual gross pay.
Company Equity
Hinge offers employees SARs that vest 50% after 2 years and 100% after 3 years. Once vested, these SARs can be liquidated or converted into Match Group stock (MTCH, Nasdaq).
Performance Bonus
Hinge offers each employee an annual performance bonus at up 20% of your salary based on company performance.
Child Care & Parental Leave Benefits
Flexible Work Schedule
We provide employees with a flexible working schedule that include Summer Fridays and a use as you need work from home policy.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
While we offer unlimited vacation days we also have implemented a 3 week minimum to ensure each employee is actually taking time off.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits for all employees.
Company Outings
Each new hire that joins the team gets to choose a team outing and bonding experience. We also have a company wide retreat which allows employees to bond and plan for the next year.
Stocked Kitchen
Justin McLeod, Hinge’s Founder & CEO, is a very health conscious yogi, so only healthy yet delicious snacks and drinks are allowed in our office. No soda or junk food.
Some Meals Provided
As a team we enjoy breakfasts on Monday, catered lunch on Wednesday, and appetizers and beverages on Friday afternoons. Department teams do their own manager-lead lunches weekly or bi-weekly.
Pet Friendly
Our VP of Pupperations and Chief Barketing Officer love playing with furry friends. We are a dog friendly office so feel free to bring your best friend to work with you.
Fitness Subsidies
We offer a $50 exercise stipend for you to use at the gym or fitness center of your choosing.
Professional Development Benefits
Lunch and learns
We enjoy lunch together on Wednesday every week. During those Wednesday Lunches a member of the team hosts a lunch and learn featuring a new team member, department tutorial, new projects or AMAs.
Promote from within

Additional Perks + Benefits

Hinge also offers employees a Monthly Date Stipend. All employees receive a $200 monthly date stipend to go on great dates and build relationships outside of the office. Employees try out new date spots, review them, and then share the reviews with Hinge members for date inspiration.

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