MaestroQA builds software to empower managers to coach customer support teams. Etsy, Mailchimp, Peloton, Zendesk, and more use MaestroQA to coach customer service agents on how to deliver better experiences and analyze customer service conversations to identify insights on what customers love and hate about their brands.

The VP of People will have progressive talent acquisition experience, especially with GTM roles, and the ability to build out the team to own the whole People operations.

This role will report to the CEO and will be one of the most strategic roles in the company – we have a very strong belief that at our stage of the business, nothing matters more than the people we bring in and retain and the people we bring in over the next couple years will have the strongest influence on our culture.

So, it’s critical the VP of People will be a strongest culture fit along our Values:

• Passion – authentic passion for people operations
• Structured Thinker paired with Socratic Debate – ability to break down problems in structured approach, identify the highest leverage areas of focus, build tactics to move the needle the most and then partner with others to help them through a similar process via questions
• Always be evolving – someone who is constantly developing their personal habits for the betterment of their persona and professional goals and bringing that same mindset to how their team operates to stay ahead of change

Key Responsibilities

• Build, iterate, scale the Recruiting Engine from scratch
• Build the People Operations team to address every part of the employee life cycle

Compensation

An attractive total compensation package will be offered to the successful candidate.