Implementation Manager

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

This position will partner with Sales, Implementation, Product, and Engineering to drive adoption of Early Warning Services products. The Presales Manager is a client-facing role that provides technical and functional product support to financial institutions and merchants during the sales cycle and assists with implementation/setup activities to ensure frictionless onboarding into the EWS ecosystem.  

Essential Functions

• Build and maintain relationships with financial institutions and merchants as a product subject matter expert, by leading technical presentations and Joint Application Design (JAD) sessions to define and review business requirements. 

• Partner with Sales (as needed) to manage engagement during pre-sales and launch activities, such as proof-of-concept and business case development.  

• Manage key internal stakeholder relationships across EWS, including Sales, Product, Engineering, and Operations. Leverage relationships to address product, infrastructure, and operations feedback from financial institutions and merchants.  

• Ensure successful handoff of financial institutions and merchants to implementation team, as needed support project kick-off sessions and technical support during implementation. 

• Drive communication across the team to nurture strong awareness of milestone status and headwinds/tailwinds. 

• Supports the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data. 

• The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow instructions and perform other related duties as assigned by their supervisor. 

Minimum Qualifications

• Education and/or experience typically obtained through completion of a bachelor's degree in business, product management, finance, government, engineering or other related field. 

• Prior experience in sales or technical customer relationship management  

• Six or more years of related work experience in US banking industry, payments or networks 

• Three or more years of technical pre-sales or consultative experience 

• Ability to travel up to 10% 

• Background and drug screen 

Preferred Qualifications

• Familiarity with API ecosystem (REST, JSON, XML, Swagger, YAML) and web development technologies to assist Merchant and developers with implementation and debug issues. 

• Proven knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, and Python. 

Physical Requirements

Early Warning works together in a highly collaborative office environment. Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

The base pay scale for this position in:
New York, NY in USD per year is: $99,000 - $123,000.
Additionally, candidates are eligible for a discretionary incentive plan and benefits.
This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

#LI-AV

Some of the Ways We Prioritize Your Health and Happiness 

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.