Implementation Solutions Engineer

Posted 2 Days Ago
Easy Apply
New York, NY
Hybrid
145K-165K Annually
5-7 Years Experience
Fintech • Real Estate • Software • PropTech
Findigs is the rental screening and decisioning platform made to get renting right.
The Role
Seeking a highly skilled Implementation Solutions Engineer to serve as a technical expert for integrations and custom onboarding, facilitating communication between cross-functional teams, and providing technical support to customers and stakeholders.
Summary Generated by Built In

Who we are


Findigs is on a mission to make renting work for all of us: to support every path, and simplify the way forward. We’re making every aspect of renting fairer, stress-free, and more convenient by changing the fundamentals of renting.


Our digital rental application offers a safe and seamless way to apply and get approved for your next home. We specialize in developing software and services for property managers nationwide, empowering them to deliver exceptional service to renters, while evaluating applications with unmatched speed and precision.


The Team


The core function of the Customer Experience team is to ensure that customers can seamlessly begin operations on our platform as soon as possible. Beyond the traditional day-to-day responsibilities in determining technical scope of customer engagements, the team is responsible for helping our Engineering and Product teams determine what customer pain points can be addressed to ensure quality and speed in the onboarding process.


The Role


We are seeking a highly skilled and motivated Implementation Solutions Engineer to join our team. In this role, you will serve as a technical subject matter expert for Findigs integrations and new custom onboarding. In addition, you will be a critical liaison between our Customer Experience, Sales, Engineering, and Product teams. You will play a vital role in ensuring seamless communication and collaboration between these teams to deliver exceptional products and services to our customers.

Where you will make an impact:

  • Collaborate with the Sales, Customer Experience, and Engineering teams to integrate Findigs products into customer business and technical environments
  • Work with new customers to gather business requirements, understand customer needs, and identify opportunities for product enhancements
  • Work closely with the Engineering team to prioritize and coordinate product development efforts based on customer needs, business goals, and engineering resources
  • Document the integration flows for technical end users
  • Perform technical configuration for new customer accounts using low-code/no-code tools
  • Develop and document processes for Sales and Onboarding teams to enable smooth transitions of prospects to customers
  • Facilitate effective communication and collaboration between cross-functional teams, including Product, Engineering, Design, Sales, and Customer Experience, to ensure smooth project execution and timely delivery
  • Provide guidance and support to the Engineering team during the development process, including reviewing technical specifications, clarifying requirements, and troubleshooting issues
  • Conduct user acceptance testing (UAT) and quality assurance (QA) activities to ensure the delivered solution meets the defined requirements and high-quality standards
  • Act as a technical expert on our platform and engage with customers and internal stakeholders to gather feedback, address inquiries, and provide product-related support

Qualifications of a successful candidate:

  • 5+ years of experience in solutions engineering/architecture, product management, business analysis, or a related role within a software development environment
  • Strong technical acumen and the ability to quickly understand complex technical concepts
  • Exceptional problem solving ability with a deep interest in getting down to the root cause of an issue, problem, and/or flawed process
  • Previous experience working directly with customers to understand customer needs and requirements
  • Understanding of the B2B SaaS sales cycle and the ability to align product initiatives with sales objectives and customer requirements
  • Experience working with enterprise-level SaaS platforms, understanding their unique challenges, and developing solutions to address them
  • Excellent written and verbal communication skills, with the ability to effectively communicate across various levels of the organization
  • Detail-oriented with strong organizational and prioritization skills
  • Proven ability to work collaboratively in a cross-functional team environment

Technical requirements:

  • 3+ years experience in a technical consultative role (such as Solutions Architecture)
  • Experience with one or more programming languages (e.g., Python, Java, JavaScript) to effectively collaborate with Engineering teams and understand technical complexities
  • Familiarity with REST APIs and their implementation to facilitate integrations and data exchange between our platform and external systems
  • Proficiency in SQL for data analysis, reporting, and querying relational databases
  • Previous experience in a SaaS environment and knowledge of core web concepts such as Chrome Developer Tools
  • Knowledge of Cloud Platforms (such as AWS, GCP, or Azure)

Nice-to-haves:

  • Experience working with property management systems

What we offer:

  • Competitive base salary + Pre-IPO equity + Benefits
  • Unlimited paid time off – a minimum of two weeks required
  • Mental health Fridays once a month
  • 100% healthcare coverage
  • 401k matching up to 5%
  • Monthly gym stipend

Like our users we come from a wide variety of backgrounds. Diversity, inclusion and being open to learning constantly means we have and hire great people. Diversity and inclusion make our team, our culture and our work stronger: we’re committed to continuing this as we grow. We are an equal opportunity employer and as such all applicants will be considered based solely upon merit and directly relevant professional competencies. 

What the Team is Saying

David Jochim
Silvia
Taylor
Suroosh
The Company
New York, NY
53 Employees
Hybrid Workplace
Year Founded: 2018

What We Do

Our all-in-one rental ecosystem establishes airtight trust between property managers and residents, unlocking a fast and fair experience for all. We build advanced tools and intuitive experiences to serve all sides of the rental equation: helping property managers grow their communities safely, and simplifying the path home for renters all across the US.

Why Work With Us

We are an incredibly passionate and dynamic group of folks. Our mission is our north star, where we make renting work for all us, to support every path, and simplify the way forward. We make sure our team feels heard by providing various opportunities for our employees to share feedback.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

Findigs, Inc. Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Our distributed team works from any USA location allowing you to have your preferred work mode. We are headquartered in NYC, if that’s local to you and you want to work in our Soho office you can!

Typical time on-site: 3 days a week
New York, NY

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account