Implementation Specialist

Position Purpose

An exciting and unique opportunity to join a high growth organization with immense career potential. The primary function of this position is to act as our implementation "warrior" where you will be the initial point of contact and Viventium brand ambassador to new clients, promoting our vision and core values, executing them by becoming acquainted with client’s payroll contacts, data and practices, resulting in successfully converting them to our cloud-based HCM software in an accurate and timely manner ensuring a seamless transition to Client Services.

The duties of this job require a high degree of specialized expertise and skill in maintaining established standards of quality and accuracy. Drive, determination, and a self disciplined approach to achieving results that meet these established criteria are necessary for successful job performance. While the pace of the work is faster than average, quality is never compromised. The focus of communication and organizational relationships is based on technical expertise. The work requires specialized technical problem solving and ingenuity while working within approved organizational systems and technology, and the demonstration of the values of integrity, quality and caution. New ideas and concepts are also important but will be carefully analyzed and tested before communication and adoption. The position encompasses a span of control and opportunity for someone who engenders trust, demonstrates a sense of urgency and assures consistent achievement of quality standards. The work requires making decisions that support company guidelines authoritatively and quickly. 

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Manages the collection and review of new client paperwork for proper format and completion to ensure the integrity of the intake process is upheld
• Identifies possible errors in new client paperwork, effectively communicates and/or escalates to the appropriate team members (i.e., Clients, Implementation and/or Tax partners) to resolve as needed (i.e., resource coordination)
• Conduct/compose launch calls/emails setting proper client expectations
• Comprehensive analysis ensuring completion and accuracy of submitted new client data
• Utilize payroll knowledge to streamline client experience and ensure compliance 
  with payroll best practices, Tax (Federal, State, Local), FLSA and ACA laws
• Schedule and confirm follow-up calls, client training, the first process and check dates
• Enter new client information in the system according to documented procedures
• Collect, enter and balance previous year-to-date payroll and employee information
• Setup all value-add services such as Direct Deposit, Tax Service, PTO, ESS, etc. 
• Support client training on software ensuring comprehension of applicable features, as needed
• Offer client support for first few payrolls ensuring client comfort level with the process
• Oversee transition to client service which includes hand-off email/call with client and CSR
• Collaborate and support teammates maintaining a positive work relationship
• Participate in special projects and department initiatives as requested
• Maintains strict confidentiality of sensitive client data
• Attend annual Implementation bootcamp in person

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Ability to handle multiple implementations at one time
• Average company size exposure: up to 50-250 people
• Ability to handle all aspects of implementation: Basic knowledge of PTO, GL, Wage Parity, Time and Attendance, custom reports, taxation, data extraction and manipulation, file uploads
• Excellent attention to detail, time management, organization and prioritization skills
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
• Excellent project management skills
• Strong sense of ownership and results oriented
• Strategic thinker with ability to understanding and communicate client requirements and find corresponding solutions
• Troubleshooting and problem-solving experience
• Ability to handle escalations with minimal to no supervision
• Experience managing simultaneous projects with 3rd party vendors

Preferred Qualifications

• 1+ year(s) of experience in payroll/HCM
• 1+ year(s) of experience in payroll implementation
• Experience with HealthCare Industry and Unions