Do you open doors for strangers or offer your seat on the subway to someone who needs it?

As one of the fastest growing tech companies in NYC and the leader in revolutionizing how Americans move from one home to another, the Updater team gets pretty busy in the summer. Our user base is growing like crazy, and we need a few extra hands on deck to keep our users happy during moving season!

Our ideal candidate will have excellent phone and email demeanor, superior research skills, and will be able to juggle working on multiple projects simultaneously. If you love making other people’s lives easier, then this is the role for you.

A typical day will include responding to user inquiries via email, live chat, and social media, conducting research projects to help keep our website up-to-date, helping to connect users to reputable moving companies, updating and optimizing our knowledge base for our movers, and more. Best yet, you’ll work alongside an extremely dedicated and motivated team that’s truly dedicated to your success.

Your responsibilities may include:

• Resolving customer issues via phone, email, live chat, and social media
• Maintaining, updating and optimizing our Help Center to help users help themselves
• Managing and building relationships with our partners to ensure all account updates go through seamlessly
• Serving as a member of our awesome Utilities Taskforce which is dedicated to researching utilities across the United States
• Identifying opportunities to help increase team efficiency either through product or internal process improvements
• Filing change of address forms with the USPS each morning
• And much more!

About you:

• You’re a rising junior or senior looking for gaining some hands on customer support experience with an innovative startup
• You’re passionate about customer service and making things right
• You’re extremely detail oriented and have excellent written and communication skills
• You’ve moved at least once in your life and dream of a world where moving doesn’t suck
• You like working on a fast-paced, friendly team!
• Bonus points if you have experience using a support ticketing system (Desk, Zendesk, Freshdesk)
• You can work from our HQ in Union Square

A month at Updater might include:

• Rotating office DJ duties
• Catered Monday breakfasts, Friday lunches, and rip-roaring happy hours
• Awesome off-site activities, like zombie laser tag and Escape the Room (just to name a few!)
• Cross-functional collaboration with the entire team
• Group outings to NYC Meetup events

Compensation & Benefits:

This is a paid internship

About Updater

Updater makes moving easier for the 17 million households that relocate every year in the US. With Updater, users seamlessly transfer utilities, update accounts and records, forward mail, and much more. Hundreds of the most prominent real estate companies in the US (from real estate brokerages to multifamily and relocation companies) rely on Updater’s real estate products to save clients hours with a branded and personalized Updater moving experience.

Headquartered in New York City, Updater has raised nearly $100 million from leading investors, including SoftBank Capital, IA Ventures, Commerce Ventures, Second Century Ventures (the strategic investment arm of the National Association of Realtors®), and more. Updater ranked #3 on Crain's 2016 Best Places to Work in NYC, ranking as the highest rated tech company on the list. For more information, please visit www.updater.com.

Updater is proud to be an equal opportunity employer and will consider all qualified applicants regardless of color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, actual or presumed belonging to an ethnic group, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.