Customer Experience Intern

| Greater NYC Area
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DESCRIPTION

Away is seeking a paid part-time intern to join our Customer Experience team and begin immediately. The ideal candidate is a rock-star with a positive attitude who has an interest in providing best in class customer care, learning the ins and outs of the CX department by processing returns and exchanges and supporting daily tasks for customers and the team, and living in the fast paced world of email response time - basically all things CX! This role is based in our HQ in Noho, NYC.

REQUIREMENTS

What you'll do:

  • Support the CX team with daily tasks and to-dos

  • Expedite returns and exchanges by processing within 24 hours of receipt

  • Answer simple questions from customers quickly and with a positive attitude

  • Go above and beyond to help the Customer Experience team in various tasks

Who you are:

  • Enrolled in a 4 year college or university
  • Extremely organized and detail oriented

  • Passionate about helping people

  • Eager to learn every detail of providing the best CX in the world

  • Positive, “no task too small,” attitude

  • Excited to learn and take on new and varied responsibilities

  • Enjoy working in a fast-paced and energetic environment

BENEFITS

  • All internships are paid

  • Weekly team lunch, team outings, office snacks

  • Valuable experience building on a relatively new but stellar department

  • Quality time with team members across departments

ABOUT AWAY

Away (awaytravel.com) is modernizing the travel experience, beginning with your luggage, while striving to set the example for how socially conscious companies should conduct themselves. In November 2015, we launched our brand in Vogue, GQ, and USA Today, and have been featured in over 80 publications including New York Magazine, Travel + Leisure, and Wallpaper*. Away was founded by two Warby Parker alums and has raised $31M in venture funding from investors including Global Founders Capital, Forerunner Ventures, and Accel Partners. 

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Location

Away's HQ is in Soho, one of the liveliest neighborhoods in the NYC, with great restaurants, shopping, and easily accessible public transportation.

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