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Customer Success Fall 2018 Intern

| Greater NYC Area

Overview

Smartling is a Deloitte Technology Fast 500 awarded SaaS company headquartered in New York City with international offices in London and Dublin. Smartling uses market-leading cloud-based technology and data to improve language translation and localization outcomes.

As a Customer Success Intern, you will report directly to the Customer Success Team and work closely with Customer Success Managers, Account Managers, Solutions Architects, Support, Product and Marketing.

Tasks at Hand

  • Provide support to customer-facing Success Managers in a fast-paced, high-growth environment.
  • Provide analysis on account and user data insights.
  • Conduct account health checks and usage audits.
  • Create presentations on Smartling solution offerings and customer stories.
  • Support efforts around platform configuration and project management tracking.
  • Assist the Customer Success team to define short and long-term plans to help customers. understand the value of Smartling and how that fits into overall localization planning.
  • Work with the Marketing team to provide customer testimonials and case studies.
  • Work with the Product team to map out feature requests and gather customer feedback.
  • Maintain new release communication for customer distribution.

Must Have

  • Recent university graduate, or university junior or senior; or less than one year work experience.
  • Excellent written and verbal communication skills.
  • Eagerness to learn about SaaS technology and the localization industry.

Nice to Have

  • Experience working with Salesforce, Totango, Zendesk or other Customer Success programs or ticketing systems.

You are

  • A team player with an ability to work effectively, confidently and cross-functionally within all levels of management, both internally and externally
  • Enthusiastic, fun and energetic co-worker
  • Organized and can meet business objectives on time with high quality work
  • Entrepreneurial and flexible, with a problem-solving approach
  • Self-starter with drive, initiative and ability to take ownership of projects
  • Able to prioritize and multi-task several projects at once
  • Supremely well organized and detail-oriented
  • Strong customer-focused attitude

What matters to Smartling?

To help our customers grow their businesses and to help you grow as an individual both professionally and personally.

  • To help our clients grow their businesses and to help you grow as an individual both professionally and personally.
  • An opportunity to learn and advance your career.
  • An energetic, value-driven, and fun culture and team spirit.
  • Take a break when you need it - Flexible PTO.
  • Convenient office in the middle of Manhattan just blocks from Penn Station and Grand Central.
  • Team outings (Baseball games, happy hours, etc.).

Smartling, Inc. is an equal opportunity employer. No third party recruiters.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • D3JSLibraries
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • Linkedin Sales NavigatorCRM
    • EquireCRM
    • ZoomInfoCRM
    • YeswareCRM

Location

We are centrally located in the Garment District, near most Subway lines, PATH, and Port Authority. Close to lunch spots and happy hours after work.

An Insider's view of Smartling

What’s the vibe like in the office?

Culture is a strong part of Smartling's appeal, and working with a collaborative team that I enjoy being around makes my work day so much better. Our leadership team takes initiative to ensure everyone's work experience fits their own personal goals, and provides us with opportunities to bond in our department and across teams.

Albany

Customer Success Manager

How do you collaborate with other teams in the company?

Collaboration happens every day at Smartling. We use every method and tool available. We are flexible and embrace new technology. We have numerous meeting rooms for face-to-face chats here in NYC and I can launch video conferences from my laptop. I can even install and try new apps as needed.

Eric

Sr. Director, Product Development

What makes someone successful on your team?

Being coachable and having a positive attitude are the two most important factors. Asking for help shows that you're willing to learn. Every day is a learning experience for me and I love it! As with anything in life, it's important to have a positive energy and show up with a winning attitude.

Hai Yen

Sr. Sales Development Rep

What is your vision for the company?

Being a Smartling means being part of a community of incredibly smart and driven individuals, but also being part of a tribe that really enjoys each others company. We get together at least once a month for anything from bowling to company picnics to baseball outings. I like to describe our culture as "work hard, play hard".

Annette

Head of Marketing

What are some things you learned at the company?

I've learned so much at Smartling, but I would say learning about different technical integrations into complex tech stacks has been the most impactful. Having had a very basic understanding, this knowledge has been helpful in growing and closing opportunities! We have an amazing team of Solution Engineers who are always ready and willing to help.

Jose

Sr. Account Executive

What are Smartling Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
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