Customer Success Intern (Summer 2022)

| Greater NYC Area
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WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.

Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.

WHAT WE’RE LOOKING FOR

Braze is looking for an inquisitive data and marketing oriented individual that loves using technology to humanize brand connections with consumers. In this role, you will work closely with our Customer Success team, which is responsible for managing and growing our customers’ digital marketing initiatives, strategies, and customer lifecycles through the Braze Customer Engagement Platform.  In short, our skilled Customer Success Managers are the bridge between the possible and the actual for marketers using Braze.  Our CSMs create mutual value with our customers driving adoption, advocacy, renewals, and upsells for Braze by helping customers meet their business goals.

WHAT YOU'LL DO

  • During your internship, you will work closely with several Customer Success Managers (CSMs), who will work with you to define a project (or projects) that will improve the way in which our CSMs work with customers.  
  • You will be responsible to deliver a presentation and any other defined project deliverables at the close of your project and internship.
  • For your final project, you will be expected to assist or run all planning and scoping tasks, documentation and administrative tasks, and all implementation and execution tasks.
  • Additionally, after presenting your project you will be responsible for building a communication and socializing plan across the CS organization, taking into consideration feedback loops and any necessary data analysis.
  • Finally, if necessary, you will be responsible for the development and distribution of any final project materials that will help Braze CSMs or Braze customers.

WHO YOU ARE

  • You are a BA/BS or MA/MBA candidate from a top institution
  • You have a minimum of 3 years undergraduate experience, ideally in a program that supports internship summer electives
  • You have previous experience in a fast-paced organizational and/or institutional environment
  • You are a highly motivated individual that is intellectually curious 
  • You have excellent written and verbal communication skills 
  • You manage projects and tasks to completion
  • You’re interested and eager to learn more about Braze, Customer Engagement Platforms and Customers Success
  • You have a keen interest in exploring the intersection of technology, marketing, mobile and human connections
  • You are known for being a team player and can thrive in a fast paced environment
  • You are good with ambiguity and look for solutions, take initiative, and welcome feedback
  • Your interests include marketing strategy, digital marketing, technology and mobile trends 
  • You are known as a problem solver, you're not afraid to tackle technical problems

WHAT YOU'LL GAIN

  • First hand knowledge of Customer Success, one of the fastest growing disciplines, in a quickly maturing and evolving start-up environment
  • Experience working at a rapidly growing tech start-up that is passionate about forging connections between consumers and the brands they love by creating human connection through technology
  • A solid understanding of the Braze platform and technology and how it helps customers deliver on their digital marketing strategies at incredible speed and scale 
  • A deep understanding of the importance of Braze customers and how our Customer Success team works to put our customers at the center of all we do 
  • An opportunity to connect with a diverse set of friendly and fun professionals who are passionate about what they do and how they do it
  • A front row seat to witness how some of the best brands in the world execute on their Digital Marketing plans and strategies

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • AfterEffectsDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • MarketoLead Gen

Location

Easily accessible from Penn Station and Hudson Yards.

An Insider's view of Braze

What are some social events your company does?

Every month, a different department hosts a social event - this provides a great opportunity to get to know and collaborate with people across teams. In addition to broader team social events, we also host a quarterly team outing where we do team building activities and socialize outside the office. It’s really fun!

Zana

Business Development Manager, East

How do you collaborate with other teams in the company?

I work closely with teams from across marketing, as well as from a variety of different departments—from customer success to product—to inform the content we create. Thankfully, the people at Braze aren’t just really smart; they’re also thoughtful and kind. That makes collaboration easier and something I look forward to every day.

Todd

Managing Editor, Content Marketing

How would you describe the company’s work-life balance?

At Braze, we refer to work-life balance as work-life harmony -- and we strongly value it. Our flexible paid-time-off policy gives team members the ability to take time off in the way that suits them best.

Andrew

Senior Manager, People Relations

What are Braze Perks + Benefits

Braze Benefits Overview

Our health, dental, and vision plans are among the best out there — a happy team member is a healthy one. Our flexible time-off policy lets you balance your work and life in the way that suits you best, and includes paid parental leave. Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US. When it comes to snacks in the office, we've got you covered — and lunch is on us every single day. When it comes to engaging in the community, we take it seriously. Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use. And lastly, we support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Culture
Volunteer in local community
In addition to volunteering in our communities globally, our Braze Cares program focuses on charitable giving. Employees can curate donation funds to support causes and Braze matches $100 per employee
Partners with Nonprofits
We have a partnership in NYC with New York Edge, a nonprofit bridging the opportunity gap among underserved students by providing programs to improve academic performance, health & wellness & more.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
We have a number of ERGs to help enhance our employees' experience while working with us. Including [email protected], [email protected], Femmentor, Healthy Minds @ Braze, [email protected], [email protected], [email protected]
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
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