Overview

Smartling is a Deloitte Technology Fast 500 awarded SaaS company headquartered in New York City with international offices in London and Dublin. Smartling uses market-leading cloud-based technology and data to improve language translation and localization outcomes.

As a Customer Success Intern, you will report directly to the Customer Success Team and work closely with Customer Success Managers, Account Managers, Solutions Architects, Support, Product and Marketing.

Tasks at Hand

• Provide support to customer-facing Success Managers in a fast-paced, high-growth environment.
• Provide analysis on account and user data insights.
• Conduct account health checks and usage audits.
• Create presentations on Smartling solution offerings and customer stories.
• Support efforts around platform configuration and project management tracking.
• Assist the Customer Success team to define short and long-term plans to help customers. understand the value of Smartling and how that fits into overall localization planning.
• Work with the Marketing team to provide customer testimonials and case studies.
• Work with the Product team to map out feature requests and gather customer feedback.
• Maintain new release communication for customer distribution.

Must Have

• Recent university graduate, or university junior or senior; or less than one year work experience.
• Excellent written and verbal communication skills.
• Eagerness to learn about SaaS technology and the localization industry.

Nice to Have

• Experience working with Salesforce, Totango, Zendesk or other Customer Success programs or ticketing systems.

You are

• A team player with an ability to work effectively, confidently and cross-functionally within all levels of management, both internally and externally
• Enthusiastic, fun and energetic co-worker
• Organized and can meet business objectives on time with high quality work
• Entrepreneurial and flexible, with a problem-solving approach
• Self-starter with drive, initiative and ability to take ownership of projects
• Able to prioritize and multi-task several projects at once
• Supremely well organized and detail-oriented
• Strong customer-focused attitude

What matters to Smartling?

To help our customers grow their businesses and to help you grow as an individual both professionally and personally.

• To help our clients grow their businesses and to help you grow as an individual both professionally and personally.
• An opportunity to learn and advance your career.
• An energetic, value-driven, and fun culture and team spirit.
• Take a break when you need it - Flexible PTO.
• Convenient office in the middle of Manhattan just blocks from Penn Station and Grand Central.
• Team outings (Baseball games, happy hours, etc.).

Smartling, Inc. is an equal opportunity employer. No third party recruiters.