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Data Operations Intern

| Greater NYC Area
Citi Bike is looking for an Data Operations Intern to join our Operations Strategy team. As a Data Operations Intern, you’ll be tackling unique challenges facing a budding industry alongside fellow transportation enthusiasts and cyclists to help drive internal operations, technical and business decisions and customer engagement.
About Citi Bike
Bicycle sharing is a convenient, flexible, healthy and fun transportation option that enhances urban livability and mobility. Headquartered in Sunset Park, Brooklyn, Citi Bike is the nation’s largest bike share system. They are responsible for every aspect of the bike share program, from repairing and rebalancing bikes, to maintaining the stations and docking points, to marketing the program and educating people about bike share. Currently, Citi Bike will be manages a fleet of over 12,000 bikes.
Citi Bike’s parent company, Motivate Co., also oversees additional bike share programs in Boston, DC, Chicago, Bay Area, Jersey City, and Portland, OR.

Responsibilities

  • Design, implement and measure the impact of creative incentives to keep Citi Bike bicycles in good maintenance and stations properly balanced
  • Build out reporting metrics for numerous internal and external dependencies
  • Develop tools to help integrate data into day-to-day operations decisions from a variety of sources
  • Gather insights from system data to inform decisions across departments

Requirements

  • Working towards a degree in Environmental or Urban Studies, Computer Science, Mathematics, Statistics, Transportation, Economics, or similar
  • Comfortable working with large datasets and familiar with database design
  • Working knowledge of: Excel, SQL, Python, R, JavaScript, MapBox and/or CartoDB, D3.js
  • Adept working across data analytics and operational strategy environments
  • Excellent organization and time management skills; must be able to work independently in a fast-paced environment and take initiative to solve problems and complete tasks as they arise
  • Passionate about bike share and transportation!

The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. From time to time, and related to the nature of work performed to accomplish Motivate’s Mission, employees may be required to perform duties outside of their normal responsibilities. Motivate is proud to be an Affirmative Action/Equal Opportunity Employer and strongly encourages applications from women, minorities, protected veterans and individuals with disabilities. Motivate is a drug-free workplace.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • RLanguages
    • SqlLanguages
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • JIRAManagement
    • WrikeManagement
    • ZohoCRM
    • ZendeskCRM
    • TalkdeskCRM
    • MailChimpEmail

Location

Located in Industry City, Brooklyn; our office has varied lunch options and after work bars/activities. Also, train and bike stations close by!

An Insider's view of Motivate LLC

What's something quirky about your company?

Being a bike share operations company, we’re obviously on bikes a lot. If we go to a meeting at another location in the city, a happy hour after work, or just commuting we tend to travel on bikes in packs #bikergang. Biking is obviously not required but definitely a preferred form of transport

Abbie Clifford

Talent Acquisition Manager

What projects are you most excited about?

Right now we are all about growth! NYC announced it will be nearly tripling the size of its bike share system to 40,000 bikes. That growth means more customers, more bikes, more stations, and more management to support the operations. Scaling up processes fills every day with new exciting problems to solve!

Tyler Bradford

Senior Data Analyst

How does the company support your career growth?

Motivate really invests in their teams. We like to promote from within and help all employees create and explore their own career path. It's not uncommon for someone to start in one department or move/get promoted to another. Personally, I used to manage our field team of ambassadors, and now I manage operations for our ebike roll-out.

John Brock

eBike Manager

How do you empower your team to be more creative?

The bike share industry is constantly evolving, and we are continuously rolling out new products and testing and iterating on new ideas to improve. One week we’ll build an algorithm for bike repairs; the next we'll be designing solutions to eBike batteries. Our team values creative, data-driven thinkers who aren't afraid to roll up their sleeves.

Melanie Pettit

Chief Customer Officer

What are Motivate LLC Perks + Benefits

Motivate LLC Benefits Overview

At Motivate we offer competitive comp packages, robust benefits, monthly team outings, casual dress code, continuous growth opportunities, and weekly lunches all wrapped up in a dog-friendly office.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Free Citi Bike memberships for all employees
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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