Service Design Intern

| Greater NYC Area
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Looking for a summer internship where you can apply your talents to a bigger purpose?

Not every company has the opportunity to impact the lives of millions, we do. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encourage people to move more, shift their mindset and eat healthier while enjoying the foods they love. By drawing on over five decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all. We are passionate about making a difference in lives of others and we want to start with you!

As a Service Design intern, in the Product organization of WW, you will work closely with the Product Managers and SVP of Studio Experience. This team focuses on the end-to-end experience a consumer engages in when attending a WW Studio location. We leverage qualitative research, quantitative data, and service design best practices to continually iterate on and improve the in-person experience. You will focus on an insight or member problem that has surfaced from our team's research, and will be given the opportunity to lead discovery, brainstorm, develop a journey, and pitch ideas to improve the issue. You will learn through collaboration with our PM's, researchers, designers, and operations team.

Key Responsibilities:

  • Analyze existing research and data to define member pain points.
  • Leverage Service Design best practices such as journey mapping, service blueprinting, and facilitating co-creative working sessions to synthesize and brainstorm around insights.
  • Create a project plan and prototype for ways to improve the existing experience.
  • Engage with internal stakeholders and collaborate cross-functionally.
  • Lead a design project, while contributing to other design projects being worked on by the team.

Skills and Requirements:

  • Ability to interpret quantitative data and synthesize qualitative feedback
  • Excellent presentation and communication skills
  • Strong Emotional intelligence (EQ)
  • Creative problem-solving skills, a curious mind, enthusiastic work ethic
  • Bachelor's degree or equivalent working towards an advanced degree in Human Computer Interaction, Human Centered Design, Design Leadership, Business Administration or equivalent
  • Must be attending an accredited university
  • Completed 3 or more courses in your major
  • Cumulative GPA in your major of 3.0 or higher

WW is an equal opportunity employer. WW does not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.

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WW has always placed people and wellness at the center of our company. Work from Wherever (#WfW), WW’s global work philosophy, empowers our employees to shape when, where, and how they work to achieve the best possible results --- because we believe work is what you do, not where you do it.

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