<intent> isn’t your usual company. Our work is powered by the premise that every person at <intent> is unique, possessing a distinct set of skills, personality, and passions. We embrace our collective talents to tackle technical challenges, refine our successfully disruptive business ideas, and co-create one of the most human and inspiring work cultures out there. We are a team of collaborators who value and reward shared success over individual heroics.

At <intent>, we work with the biggest travel websites in the world to help them better serve their users. We provide white label experiences to help the user comparison shop without having to leave the site they are visiting. This presents a unique design challenge: we must build products useful to the user while complementing the experience for each and every travel site we serve. It also provides a huge opportunity: we can often have our designs live and in front of tens of thousands of users in a matter of days, collecting real feedback for our next iteration! 

We're deeply interested in our users and strive to learn everything we can about their behaviors, attitudes, and emotions to help define the products and experiences we create. The UX team is a critical driving force behind gathering these insights and then using them to inspire and inform design. As a UX Research Intern, you will help us learn what people need and want from our products and services and evaluate user experience.

We are looking for enthusiastic students/recent graduates with a passion for travel and an ambition to go far. You will be working closely with our UX team, Product Managers, and Engineers. As part of the UX team, you will also take partake in product ideation sessions, workshops, and critiques.

This is a 3-month, paid full-time or part-time internship that requires 20-40 hours onsite.

What You Will Do:

• Recruit qualified users for usability tests and user interviews.
• Design and conduct usability tests to gauge the usability of new and existing features.
• Conduct 1:1 user interviews to inform our user journey. 
• Document learnings, create short, valuable video clips from user interviews and/or usability tests to share with the team at weekly meetings.
• Make concrete, data-driven recommendations for change based on your findings.
• Communicate with team members throughout the process.
• Work closely with and report to our UX Researcher.

About You:

• You are familiar with qualitative research methods, familiar with metrics and A/B tests, and are able to synthesize quantitative data with qualitative user research.
• You are an active listener who is not shy to ask why, and why again.
• Strong understanding and practice of empathy.
• You are a great storyteller and communicator, able to speak fluently to business teams, designers, engineers and other stakeholders (in English).
• Love the fast pace of startups.
• Have a hunger to learn more about designing excellent user experiences.
• Are efficient and organized, fast learner--a critical thinker.
• Constantly seek ways to iterate and improve upon your work.
• Value receiving, as well as giving, feedback.
• Not afraid to suggest new things, step outside of your creative comfort zone.
• Portfolio including:
• Documentation of previous user research, and/or
• Documentation of previous usability tests, and/or
• Web design examples, and/or
• Mobile design examples, and/or
• Other branding materials or graphic design examples
• Authorization to work in the United States.

Bonus Points:

• Relevant work/project experience in an applied research setting including but not limited to integrating user research into product designs and design practices.
• Knowledge of statistics and the principles of experiment design.
• Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
• Excellent analytical, interpersonal, communication, negotiation and collaboration skills.
• Proficient in either Adobe Illustrator/Photoshop or Sketch and InVision.
• Know your way around video editing.
• You can speak more than one language.

About Us:

<intent> uses predictive analytics to help travel brands maximize revenue per visitor. Sophisticated machine learning capabilities — trained and fine tuned for years — enable us to serve ads and conversion-boosting user experiences based on a unique understanding of where a given user is in the shopping journey.

We operate in more than 40 countries with hundreds of airline, hotel, car rental, online travel agency and meta-search partners around the globe, including nine of the top 10 OTAs and meta-search sites in North America. We’re over 110 people strong, with offices in NYC (HQ), London and Munich.

Every day, we’re inspired by two pursuits. First, we’re building novel products that are upending ecommerce. Second, we’re building the company we’ve always wanted to work for — one that’s open, human and collaborative, where very smart people come together to share ideas and get things done. We’ve been included on the Crain’s top 100 places to work in NYC list for five years running.

Love Your Job!

Our vibrant team accomplishes a lot every day, and our management insists upon work/life balance so that we never become stale. We infuse fun and learning time into our days - our employees enjoy coming to work, and we let them know they're valued.

We don’t take ourselves too seriously, but we take our work very seriously. We believe that in order for our employees to produce at their top level, they need to have intimate access to strategic decisions. Our flat structure and open communication allow for innovation from all levels – ideas flow freely. 

So what are you waiting for? Apply with your resume in just a few clicks!

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