UX Research Co-Op Intern - Fall 2019 at Latch

| Greater NYC Area
!Sorry, this job was removed at 11:53 a.m. (EST) on Tuesday, August 27, 2019

* This is a fall co-op internship based in New York City. Latch does not provide housing or a relocation stipend for interns. Additionally, this intern must be able to commit to working either part-time or full-time over the semester; 20 - 40 hours/week. *

Latch is hiring a UX Research Intern for the Fall 2019 semester, to work with product managers and designers to conduct user research. This will include planning studies, running study sessions, analyzing and reporting on findings. This intern must have an understanding of the strengths and weaknesses of various research methodologies and when to apply them.

Smart access isn’t about locking doors, it’s about opening up new possibilities. Latch is the world’s first fully-integrated hardware and software system dedicated to bringing seamless access to every door in a modern building. We’re looking for the curious and the creative to join our team and help us continue to change the way we access our most valued spaces.

Responsibilities:

  • Work with product managers and designers to determine research needs
  • Proactively identify product knowledge gaps
  • Identify the best methods to answer research questions
  • Create study plans and study scripts
  • Recruit study participants
  • Run research studies in conjunction with researchers, product managers, and designers
  • Take research detailed research notes
  • Analyze and communicate study findings to the appropriate stakeholders

Qualifications:

  • Current graduate or undergraduate student studying Human Factors, HCI, Design, Cognitive Science, Psychology, Communications, Marketing, Anthropology, Interaction Design or similar
  • Available to work 20-40 hours a week in Latch’s New York office
  • Understanding of a variety of research methods
  • Ability to communicate clearly and effectively with key stakeholders
  • Ability to probe deeply into research requests to understand the underlying goals and decisions that need to be made based on the research initiative
  • Nice to have: a solid foundational knowledge of statistical principles

Founded in 2013, Latch is a venture-backed, high-growth organization that's on a mission to change the way people open, manage, and share their spaces. Today, 1 in 10 new developments in the U.S. depend on our full-building smart access solution to meet the needs of residents and property managers.

We are a team of just over 200 employees, all of whom are passionate self-starters with unique backgrounds and unexpected stories. We offer unlimited time off, a competitive health package, and the opportunity to work in a creative, dynamic, and fast-paced office environment. We are located just a quick walk from both Hudson Yards and Penn Station in New York City.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypescriptLanguages
    • HTMLLanguages
    • ReactLibraries
    • AngularLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • ConfluenceManagement
    • JIRAManagement
    • WrikeManagement
    • SlackManagement
    • NetsuiteCRM
    • MarketoLead Gen

Location

We are located just a quick walk from both Hudson Yards and Penn Station in New York City.

What are Latch Perks + Benefits

Latch Benefits Overview

We are a team of just over 200 employees, all of whom are passionate self starters with unique backgrounds and unexpected stories. We offer unlimited time off, a competitive health package, and the opportunity to work in a creative, dynamic, and fast-paced office environment.

Culture
Volunteer in local community
Latch participates in local volunteer activities to connect with our community. Past events have included urban farming, canning and composting and holiday sock drives.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Latch employees can contribute up to $2500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Latch also provides 16 weeks of leave for the secondary caretaker.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Latch employees receive unlimited flex PTO and sick days.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Latch hosts company outings Semi-annually.
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
Happy Hours
Happy hours are hosted at team's discretion.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Latch offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Latch hosts lunch and learn meetings once per quarter.
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