White Glove Services Intern
Yext is the leading Digital Knowledge Management (DKM) platform. Yext's mission is to give companies control over their brand experiences across the digital universe of maps, apps, search engines, voice assistants, and other intelligent services that drive consumer discovery, decision, and action. Today, thousands of businesses including brands like Taco Bell, Rite Aid, and Steward Health use the Yext Knowledge Engine™ to manage their digital knowledge in order to boost brand engagement, drive foot traffic, and increase sales.
Want to work in a fast-growing startup, take on new challenges and help people? Yext is looking for energetic self-starters that will help keep us ahead of the curve. This is a great opportunity to get your foot in the door and prove yourself while gaining a good understanding of Yext, our product, and our customers. The White Glove Services Team is a group of smart, social people who enjoy talking to customers and helping solve problems. Here, you can let your personality shine and come up with creative solutions, big or small, for our customers and for the team. We want you to help put businesses on the map!
Responsibilities
- Read and respond to customer reviews on behalf of Yext’s biggest clients
- Master a variety of brand voices and writing strategies
- Utilize customer service skills, creative writing, and public relations knowledge to respond to customer reviews on various public platforms
Minimum Requirements
- BA/BS degree
- Interest in pursuing a career in technology
- The ability to think creatively about, analyze, and understand complicated and abstract ideas
- Outstanding and effective interpersonal skills
- Ability to work quickly and independently with excellent time management skills
- Excellent written and verbal communication skills that can be tailored to a broad range of people, industries, and PR strategies
- Strong computer skills, including typing skills, and the ability to adapt quickly to new programs
- Customer-facing experience desired (retail, hospitality, online support, etc.)
- Basic understanding of the Yext product suite
- Ability to work 40 hours/week during set business hours
Compensation, Benefits & Perks
Yext offers the following exceptional benefits: competitive compensation, unlimited snacks, daily meal allowance. We treat our employees well and offer tremendous growth opportunities. Challenging work pushes our people to be creative in a casual environment that is caring, fun, and collaborative. We believe that when you have smart, happy people working together you can produce something special.
About
Yext has been named a Best Place to Work by Fortune and Great Place to Work® as well as a Best Workplace for Women. Yext is headquartered in New York City with offices in Berlin, Chicago, Dallas, Geneva, London, Paris, Tyson's Corner, San Francisco, Shanghai, and Tokyo. Learn more about the Yext team and culture on the muse, our website, and our blog.
Yext is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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