Position: IT Manager

Location: Chicago or New York

About Raise

Raise, a leading retail payments company and the world’s largest gift card marketplace, connects consumers to buy discounted gift cards or sell their unwanted cards for cash. As the leading retail technology partner with nearly 400 national brands, Raise offers a new type of digital payment for retailers.

Since the company launched in 2013, Raise has saved millions of consumers more than $140 million and has received $147 million in funding from investors including Accel, PayPal, Bessemer Venture Partners and New Enterprise Associates. Raise is headquartered in Chicago with an office in New York.

About The Position

Raise is looking for an IT Manager to join our Security and Infrastructure team. In this position, you will lead a small team of desktop support agents and have the ability to help grow our security culture with an initial focus on corporate infrastructure. The ideal candidate has a diverse hands-on technical background in systems and network management, is a strong leader who also enjoys getting their hands dirty and has a passion for security.

 Responsibilities

• Lead a small team of desktop support staff to help resolve end user desktop issues.
• Manage IT infrastructure to ensure our technology supports company operations, services and strategic objectives.
• Consult with users and management to assess technology needs and system requirements.
• Monitor new technology trends and best practices to enhance existing infrastructure and increase reliability or efficiency of existing systems.
• Collaborate with the Security team to adequately protect end user workstations and infrastructure components.
• Ensure reliability of technology as well as timely and accurate response to internal technology requests.
• Oversee management of vendor relationships and negotiate contracts as needed.
• Develop, document and implement processes and procedures to improve daily flow of tasks or general infrastructure management.
• Assist in the planning and management of business continuity/disaster recovery procedures as well as incident response processes.

Skills & Qualifications

• 5+ years of experience managing desktop infrastructures containing a mixed environment of workstations (Mac and Windows)
• Hands on experience managing Windows services (Active Directory, DNS, DHCP, PKI, GPO, DFS, etc)
• Familiarity with VoIP technologies and support across distributed offices
• Experience mentoring and or directly managing a small desktop support team
• Strong understanding of TCP/IP network troubleshooting as well as tools for advanced troubleshooting
• Demonstrable experience with one or more scripting languages (Go,Powershell, Python, Ruby)
• Knowledge of ITIL, COBIT, ISO, NIST, PCI DSS, BSA/AML, SOX, SOC2 and privacy laws
• 2+ years working as a manager or team lead in a highly collaborative, fast paced environment with a proven track record of boosting team performance and delivering strategic initiatives
• Ability to communicate technical concepts, possibilities and limitations to a non-technical audience
• Great sense of ownership and organization to take abstract ideas, turn them into technical plans and own the implementation
• High attention to detail and constructive attitude in peer code reviews or other collaborative methods
• Bachelor’s Degree in Computer Science, Computer Engineering or comparable experience
• CISSP, SCCP or similar certification is a plus!

Benefits

• Comprehensive benefits package including health, dental, vision, 401(K) with match, disability and life insurance
• Competitive PTO
• Raise Gives Back- 8 paid hours allotted annually for volunteer opportunities
• Pre-tax commuter program
• Paid parental leave

Apply Today

Equal Opportunity Employer M/F/D/V

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