IT Site Operations Specialist (NY/DC)

Location: New York

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $50,400 to $65,600 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email [email protected].

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Please note that at this time, partners or corp to corp candidates cannot be considered.  We are unable to sponsor work-visa's for this role at this time.

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

The IT Site Operations Specialist serves as the primary onsite IT partner for assigned offices within the region. This role provides hands-on end-user support, collaborates with Product Teams and centralized IT partners on conference room and A/V technology, coordinates with vendors, and works closely with stakeholders to ensure office technology is reliable, secure, and aligned with enterprise standards. The position emphasizes partnership, shared responsibility, and continuous improvement of the end-user technology experience.

RESPONSIBILITIES:

• Provides hands-on support for hardware, AV, network, and end-user issues.
• Handles Service Desk escalations requiring onsite troubleshooting.
• Delivers white-glove support to executives and critical staff.
• Ensures meeting rooms are fully operational and standards-compliant.
• Supports Microsoft Teams Rooms and Zoom Rooms environments.
• Maintains and troubleshoots Cisco video conferencing units and Logitech Tap Schedulers.
• Manages digital signage platforms (Appspace with LG displays).
• Troubleshoots complex A/V systems including Crestron, Biamp, MediaVue, PrimeView, and related vendor technologies (Crestron, Extron, Biamp, Cisco).
• Performs preventative maintenance and coordinate upgrades and repairs.
• Coordinates local vendors for hardware installs, cabling, ISP services, and repairs.
• Oversees onsite vendor work to ensure quality and compliance.
• Manages inventory of laptops, docks, and peripherals.
• Supports onboarding and offboarding logistics.
• Acts as the primary IT contact for office leadership.
• Performs Level-1 network troubleshooting and isolate connectivity issues prior to escalation.
• Validates physical connectivity, switch port status, VLAN assignments, and LAN functionality.
• Troubleshoots Wi-Fi connectivity and wireless authentication issues, including certificate-based workflows.
• Utilizes tools such as ping, traceroute, ipconfig/ifconfig, and nslookup.
• Provides smart hands support for Network, Security, and Infrastructure teams (rack/stack, cabling, device installs, hardware reboots, physical access).
• Tracks recurring issues and identify trends.
• Reports risks, improvement opportunities, and infrastructure needs.
• Supports office expansions, relocations, and technology upgrades.