Verkada is a leader in cloud-based B2B physical security. Verkada offers six product lines — video security cameras, access control, environmental sensors, alarms, workplace and intercoms — integrated with a single cloud-based software platform.
Designed with simplicity and scalability in mind, Verkada gives organizations the real-time insight to know what could impact the safety and comfort of people throughout their physical environment, while empowering them to take immediate action to minimize security risks, workplace frustrations and costly inefficiencies.
Founded in 2016 with more than $460M in funding raised to date, Verkada has expanded rapidly with 15 offices across three continents, 2,100+ full-time employees and 28,000+ customers across 70+ countries.
Who We Are
Verkada is a leader in cloud-based B2B physical security. Our product portfolio includes six lines — video security cameras, access control, environmental sensors, alarms, workplace management, and intercom systems — all seamlessly integrated into a single cloud-based software platform.
Designed for simplicity and scalability, Verkada empowers organizations with real-time insights to enhance the safety and comfort of their physical environments while minimizing security risks, workplace inefficiencies, and costly disruptions.
Since our founding in 2016, we have raised over $460M in funding and grown rapidly. With 15 offices across three continents, 2,100+ full-time employees, and 28,000+ customers in 70+ countries, Verkada is poised for continued success.
About the IT Team
The IT team is a dynamic, cohesive group dedicated to providing an exceptional experience for our internal customers. Our focus includes enabling growth across the company, enhancing operational efficiencies, and maintaining high-security standards. The team supports a wide array of needs, from troubleshooting and process improvement to onboarding and system administration. In a fast-paced startup environment, we are agile and adaptable, ready to address challenges and deliver "white-glove" service to our employees.
About This Role
This role is perfect for an experienced and technically skilled IT professional. You are adaptable, calm under pressure, and adept at managing a wide range of responsibilities including technical support, customer support, office moves and expansion and collaboration with systems and networking teams. With a proactive approach and a commitment to excellence, you’ll provide technical support, implement new tools and processes, and contribute to the scalability of the business. You thrive in a collaborative environment, enjoy problem-solving, and are eager to stay updated with the latest tech trends.
Responsibilities
The ideal candidate will have a strong technical foundation, experience in IT administration or customer support, and the ability to excel in a high-growth startup environment. Key responsibilities include:
- Troubleshooting IT issues and researching effective solutions.
- Administering and managing access to a variety of SaaS applications.
- Procuring, managing, and maintaining IT equipment and vendor relationships.
- Collaborating with business units on cross-functional projects.
- Ensuring secure and cost-effective SaaS account management.
- Supporting all east coast teams
- Analyzing and improving processes and implementing new workflows as needed.
- Managing office moves and expansions
Requirements
- Exceptional customer service
- Strong verbal and written communication skills.
- Effective teamwork and collaboration abilities.
- Proficiency with macOS, Windows, iOS, and Android devices.
- Experience administering G-Suite, Okta, Zoom, Slack etc.
- Familiarity with AV hardware/software
- General networking knowledge
- Flexibility to address urgent issues outside standard working hours.
Benefits
Verkada offers a comprehensive benefits package to support employee well-being, including:
- Fully covered employee premiums for most healthcare plans and 80% for family premiums.
- Nationwide medical, vision, and dental coverage.
- HSA and FSA options for tax savings.
- Paid parental leave and fertility benefits.
- Generous PTO, sick time, and company holidays.
- Professional development stipend and wellness benefits.
- Daily provided meals.
Annual Pay Range
Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).
Estimated Annual Pay Range
$70,000—$110,000 USD
As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
Your application will be handled in accordance with our Candidate Privacy Policy.
Top Skills
What We Do
Verkada protects people, assets, and privacy in physical spaces with its hybrid cloud security solution that makes it simple to manage devices at scale. Our vision is to power the modern, integrated building of the future.
Why Work With Us
Verkada is reimagining safety and security while not compromising on privacy. We've incorporated machine learning and computer vision into the enterprise security stack while moving our processing to the edge.
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Verkada Inc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
