Contract Manager at White Ops

| Greater NYC Area
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At White Ops, we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly one trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them.

Founded in 2012 in a Brooklyn sci-fi bookstore, our Bot Mitigation Platform protects enterprises from the sophisticated bots that threaten them. It’s an ongoing war that we fight passionately every day. Join our mission to stop bots, disrupt the economics of cyber crime, and keep it human.

As a Contract Manager, you’ll work closely with the Finance and Sales/BD teams at White Ops. You’ll also collaborate and work cross-functionally with multiple internal teams in order to support commercial agreements including sales contracts, vendor contracts, non-disclosure agreements, and consulting contracts.

Job Duties

  • End-to-end contract management:
    • Sales Contracts: Negotiate Sales Agreements and Amendment terms including liaising with internal stakeholders as needed. Manage sales contract lifecycle from negotiation to close through renewals.
    • Review and edit non-disclosure, data privacy, vendor, and consulting agreement terms
    • Vendor management: provide insight internally on vendor management (ie. vendor management policies) and assist with organization and vendor audits when necessary
    • Serve as first point of contact to internal departments to answer contract related questions and escalate as needed/appropriate. Become point person on various agreements including leases, employment issues, HR matters, etc.
    • Coordinate and maintain annual certifications (and various ad hoc requests) with industry governing & compliance organizations including: TAG, IAB, SOC, MRC, DOC (Department of Commerce, responsible for the function of the Privacy Shield)
    • Own and manage IP requests and Trademark/Patent deliverables/renewals with external IP firm. Maintain list of patents & trademarks.
    • Manage internal SLA’s to ensure internal/external stakeholders are informed, while deliverables are completed on time
    • Maintain library of form legal documents and add or revise as needed
  • Sales Legal Ops: Enhance Legal sales training, sales process and overall revenue deliverables by creating more cohesion between sales and legal. Enhance current collateral & resources and serve as a liaison between Sales & Legal.
  • Process Improvement: Key stakeholder in the contract management process; proactively suggest ongoing improvement and implement necessary updates to improve process, tools, systems.
  • Data Privacy: Support data privacy, security, data protection initiatives and keep them organized as well as assist in implementation/training across company


  • Possess a positive attitude that everything can be improved and the ambition to continuously improve the status quo
  • Proven self-starter with excellent problem-solving capabilities, judgment, negotiation, communication (written and verbal) and interpersonal skills
  • Excellent interpersonal communication skills with ability to manage a high-volume workload and communicate status/challenges internally
  • Ability to focus on a project and effectively manage resources, timelines, and challenges while remaining calm and collaborative under pressure
  • Detail oriented 
  • Law Degree (or equivalent work experience)
  • At least 2+ years of progressive responsibility with demonstrated results in contract management

Life at White Ops:

Our HQ office is located in the heart of New York City. We had approximately 100% headcount growth in the past year and we are growing the company deliberately, with a keen eye towards maintaining a culture that values diversity, lifestyle, and career growth. We are doing meaningful work and we need people to join our mighty team. We are proud of our overwhelmingly positive presence on Glassdoor and Built in NYC. We have offices located in NYC, DC, Victoria, and London. 

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AWSLanguages
    • KubernetesLanguages
    • GoLanguages
    • SparkLanguages
    • MapReduceLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases


White Ops is conveniently located close to Penn Station and Herald Square.

An Insider's view of White Ops

What's something quirky about your company?

White Ops has a great deal of humor engrained in our culture! Having fun, generous people to collaborate with is such a force multiplier and makes our office feel less like an org structure and more like friendship. This makes all the difference when solving hard, structural problems like the integrity of the web.



What does your typical day look like?

I start my day with code reviews then have a standup with my team to go over tasks undertakings. A bit of brainstorming and pair programming with one of the developers which leads to a nice break involving lunch/snacks and/or video gaming/card games with the team and then I'll finish up tasks or carry over the remaining tasks to the following day.


Backend DevOps Engineer

What are some things you learned at the company?

Exceptional culture and mission can enable us to live meaningfully and accomplish the greatest work of our lives. If I’m spending 1/3 of my waking hours working, I want to solve complex problems and design experiences that make the world a better place with a team that inspires me to be the best version of myself. I discovered part of my ataraxia!


Manager, UX & Research

How do you empower your team to be more creative?

We always encourage team members to experiment with new technologies and explore their use cases in our products. We know that technology is ever changing and never stays the same. If you are not pushing forward then you are probably going backward. That's why we are creating a culture that encourages creativity and innovation


Manager, Engineering

What are White Ops Perks + Benefits

Friends outside of work
Eat lunch together
Team owned deliverables
Open office floor plan
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
We offer a weekly "Mind & Meditation" session in the office to help bring some zen to your work week.
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Promote from within
Continuing Education stipend
Online course subscriptions available
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