Legal Operations Manager at Snappy

| Greater NYC Area | Remote
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Here at Snappy, we’re on the search for a Legal Operations Manager. As the company’s first member of its Legal Operations team, you’ll work closely with the VP of Legal and will be an instrumental member of our small but mighty and growing legal team!  

As Legal Operations Manager, you will lead Snappy’s in-house legal operations team, designing and implementing a range of technology, systems and process solutions.  You will design and oversee core operations functions within the Legal team, with a focus on five key areas: legal billing, vendor management, contract processing, knowledge management, and department metrics and analytics.

As part of this, you will be responsible for working cross-functionally with product, sales, finance and other counterparts to implement and optimize contracting solutions for the Legal team as it generates, negotiates, signs, monitors, stores and analyzes agreements on behalf of Snappy. This is a unique opportunity for a seasoned legal operations leader to demonstrate strategic vision and operational excellence.

You will also enable the legal organization to more effectively manage risks, monitor compliance, incorporate the right technological tools, and deliver more value to the enterprise by accelerating the business. 

You will: 

  • Provide timely, business-focused advice to all departments, including Operations, Product, Sales, Analytics, Finance, and HR to achieve business objectives, mitigate risks, and meet legal obligations
  • Develop and manage a global contracting approach in coordination with sales, information security, finance and tax to improve efficiency and accelerate the sales process across all regions; revise and maintain MSA templates and playbooks; provide dedicated support for MSA negotiation and customer diligence requests
  • Oversee the company’s contract management system and improve internal legal processes, while optimizing the company’s standard forms
  • Research and anticipate unique legal issues that could impact the company
  • Manage outside counsel’s delivery of legal services
  • Be proactive and help anticipate and plan for challenges before they arrive. We will rely on you to anticipate and prepare for the operational demands of a rapidly growing legal department.
  • Steer alignment among leadership around legal operations priorities and general strategy and guide the legal department in adopting best operating policies and practices that will allow it to work and scale more efficiently.
  • Procure, monitor use, and train staff in software tools and other resources that allow us to operate efficiently and integrate with business processes.
  • Lead the legal department in developing and operating tools and processes to manage outside vendors, including timely invoice approvals, budget tracking and coordination, streamlined onboarding processes, and finding opportunities for greater efficiency.
  • Participate in industry corporate legal COO roundtables, industry benchmarking studies and create a network to provide best practices and recommendations to the Legal  team.
  • Prepare, monitor and track legal department objectives. Create metrics and trends on key data points aligned to the Legal team’s key objectives and strategic plan, as well as overall department effectiveness and efficiency

You are:

  • Backed by a minimum of 5 years of relevant legal operations experience, including Legal Industry, Law Firm or In-house Legal Operations experience
  • Familiar with software tools and other systems in common usage among internal legal departments
  • Knowledgeable about and experienced with managing a CMR, with experience with Ironclad or other contracting management system
  • Able to manage multiple different projects and show great judgment in triaging priorities, often in rapidly changing circumstances with little guidance.
  • Strategic and results-driven, proactive and resourceful
  • A self-starter who is at home in a fast-paced, high-growth and informal start-up environment where demands and priorities can change rapidly
  • Efficient and effective in your communication across all different levels and teams
  • Comfortable rolling up your sleeves and being hands-on
  • Eager to develop collaborative relationships with internal partners
  • Note: A Bachelor’s degree is required

Bonus Points For:

  • A law or business degree
  • JD and experience as a legal practitioner
  • Prior commercial contracting experience
  • Knowledge of U.S. an EU data specific privacy laws
  • Experience scaling business and legal processes and policies for a rapidly growing SaaS company

Snappy is an award-winning all-in-one gifting platform. We're reinventing the way companies and individuals express appreciation by offering a fun and interactive digital experience that lets people choose a gift they actually love. We specialize in building recognition programs for over 2,600 companies, including enterprise customers like Microsoft, Uber, Comcast, and Zoom. 

We're growing fast (149% YOY if you want to get technical!) and have recently been named the fastest-growing company in NYC and the 15th fastest-growing company in America by Inc. Magazine. At the same time, we're building out exciting new verticals, including Snappy Lite - our SMB offering, Snappy Personal - a B2C offering, and Snappy Swag that all help to position us as the #1 gifting platform in the world! 

We've seen firsthand that our experience boosts morale, improves performance, and (most importantly!) spreads joy, so, of course, we practice what we preach! Here at Snappy, we believe wholeheartedly in building a culture of appreciation, dedication, and fun! We offer all sorts of benefits and perks to our employees, including but not limited to: Free healthcare, including vision and dental and a generous 401k match, flexible PTO, paid family leave, Snappy Summer Fridays (which we actually enjoy year round!), snacks and lunches delivered to your home while we're working remotely, and Snappy gifts galore!

Snappy's stance on diversity and inclusion, its active focus on give-back programs, and its fundamental mission to spread happiness through fun, thoughtful gifts lead the way in unlocking the power of human kindness at work. 

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New York, NY

An Insider's view of Snappy

How does your team reward individual success?

Snappy is all about employee recognition. Working for an enterprise gifting platform means you get a lot of gifts for a job well done, and appreciation is always encouraged!


Customer Success Manager

What does your typical day look like?

My typical day at snappy consists of working alongside my manager and team in order to ensureSnappy is efficient! We work hard on getting gifts sent out and make sure it's all done in a timely manner in order to spread smiles! I'm always hopping on different zoom calls or working on a project for a client! It varies by day and Snappy keeps me busy!


Business Operations Associate

How do your team's ideas influence the company's direction?

The Customer Success team (and every team at Snappy) is highly encouraged to give feedback + ideas as often as possible. We have forms/polls/brainstorming sessions going around all the time, so we constantly have amazing ideas coming from our employees. It's important for everyone to have a voice here!


Director of Customer Success

What are Snappy Perks + Benefits

Volunteer in local community
The entire Snappy team is also encouraged to take time once a month to help out in their community!
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have a number of committees including Snappy Gives Back and a number of Employee Resource Groups!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
We love our team yoga classes over Zoom - cameras off, of course!
Mental Health Benefits
We partner with OneMedical and TalkSpace to make sure the Snappy team has access to great mental healthcare.
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
For social justice organization donations, Snappy paid up to $250 this year as a company match.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Our PTO is unlimited but most importantly, we hold our team accountable for taking time to rest and relax!
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
We say "ultra-casual"... there are a lot of Snappy hoodies around here!
Company Outings
Stocked Kitchen
Even though we don't have an office, we make sure our team still has a fully stocked snack cabinet through month snack box deliveries straight to your door!
Some Meals Provided
Happy Hours
Pet Friendly
Our office was pet friendly back in the day. Now, our Slack dog channel is busier than ever! Some choice pet names? Croissant, Truffle, Pork Chop, Tater Tot, and Maple.
Fitness Subsidies
Home Office Stipend for Remote Employees
Need a chair or headphones to be more productive and comfortable in your home office? We've got you covered!
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We are proud to announce that Snappy has been certified by Great Place to Work US as a 2020 and 2021 Great Place to Work! We are grateful to our team for all they do to make this such a great place to be, learn about our Certification, employee experience & more:

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