Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable.
- Right now we’re funding over $3 billion in home loans per month
- We’ve funded over $35 billion in loans and $3.5 billion in insurance
- We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
- We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
- Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
- We were listed to Forbes’ FinTech 50 2020
- And #15 on the 2020 CNBC Disruptor 50
- We’ve secured over $254 million from our investors to date
Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe it’s important to foster a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.
A Better opportunity:
In this position, you will provide the highest quality support to our Data Privacy team as you field requests from clients regarding their data, including requests to delete data, receive copies of their data, and receive information regarding the kinds of data collected during the loan origination process. The successful candidate will be responsible for ensuring that we meet the requirements under federal and state regulations such as the Californian Consumer Protection Act (CCPA) and will work directly with the Client Success team to manage the investigation and resolution of consumer inquiries. Your attention to detail, organization, and strong written and oral communication skills will make you an integral part of our team.
Responsibilities will include:
- Manage incoming customer inquiries regarding their data by collecting and logging requests in a timely manner within the RSA Archer compliance system.
- Make determinations about the appropriate response to each individual request based upon applicable laws and internal policy.
- Guide the Client Success team through the response process for each customer by providing the appropriate language, maintaining information regarding each request in an organized manner, and fielding questions as they arise.
- Collaborate and partner cross-functionally with Engineering and Product teams to guide the deletion process for customer data when applicable, as well as brainstorm the best method for future-state operations.
- Work closely with the Data Privacy team to review federal and state regulations as needed to confirm applicable actions in each individual request and craft appropriate language to address each customer’s unique needs.
- Work closely with the Compliance and Data Privacy Teams on special projects, as necessary.
About You:
- Bachelor’s degree.
- 1 to 2 years of experience working in a legal or corporate environment interfacing with upper management.
- Excellent communication skills - not afraid to ask questions when you need help.
- High attention to detail and are extremely organized.
- Experience in project and process development, implementation and project management, with minimal supervision .
- Proven ability to work in a fast-paced environment and juggle multiple projects simultaneously.
- Ability to think critically and creatively to solve complex consumer problems and put them in contact with the right people.
- Experience working in a customer service environment and interacting with different clients.
- IAPP certification is not required but a big plus.
The Better mission is rooted in values that drive us.
- We do what’s in the best interest of the consumer, not ourselves
- We have growth mindsets, not fixed ones
- We believe that success lies in execution, not credentials
- We act like owners, not just employees
- We work to find answers on our own, not wait for them to be given to us
- We optimize for mission, not ego
Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.
Better Benefits & Compensation
Better.com is committed to paying NYC HQ salary bands, for all employees, regardless of where they are located and does not adjust salaries based on cost of living location. Our total rewards package consists of base salary, yearly cash bonus, equity and benefits. Additional employment-related benefits include:
- A $500 stipend to set up the WFH office of your dreams
- Comprehensive healthcare, retirement, and voluntary benefits—including medical, dental, vision, savings accounts, 401k, and more
- Personalized care and tools for realizing your mental health and wellness goals
- Robust holistic wellbeing offerings where you can experience unlimited access to virtual fitness, meditation, yoga, cooking classes, homeschooling preparedness, physical therapy, and more
- Unlimited time off (with manager approval)
- 12 weeks of paid parental leave after only 90 days of employment, and 20 weeks after 24 months of service
- Inclusive fertility benefits for you or your eligible dependents, regardless of participation in a Better medical plan
Better is an equal opportunity employer. We do not discriminate on the basis of age, race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, age, or any other basis protected by law. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.
Depending on your location, the California Consumer Privacy Act or other laws may regulate the way we manage the data of job applicants. For further information on how we collect data of job applicants, please click here. By submitting your application, you are agreeing to our use and processing of your data as required.