WE ARE OUTCOME ACTIVATORS

We are a health-tech company on a mission to activate the best health outcome possible for every person in the world. We solve hard problems - healthcare is a fragmented industry and we’re transforming it by creating an ecosystem through our technology platform that brings together all the players to collectively improve patient outcomes. Our team is entrepreneurial and thrives in ambiguity with a strong commitment to scrappy excellence to drive patient impact. We empower every Outcome Activator to own their decisions and outcomes in service to the mission, while also contributing to a collaborative environment that’s communally competitive.

With hubs in Chicago and NYC, we've been growing 100% YoY and will impact half a billion patient visits in 2017, as physicians, life science companies and patients adopt our technology platform to make better health decisions during the most critical moments at the point-of-care. With 200,000 physicians already utilizing our portfolio of 5 current products at their practices, we still bring a fresh outlook to our pursuits with humble invincibility, whether you’re new to the family or have been hustling with us since the beginning.

Join our family to activate good in the world.

WHO ARE YOU

As a Manager on the Client Success team, you will lead a group of Client Success Managers and provide them with the necessary training and support to ensure the team hits their goals on a quarterly basis. We are looking for an exceptionally strong people manager who can help build the foundation for a fast growing team and serve as a key resource and partner to our internal teams and partners.

Responsibilities:

• Design and refine standardized processes and playbooks across the CSM role
• Create an enablement framework for the CSM role to ensure for success and consistency across all key areas of role
• Track and analyze leading indicators of success for accounts and for CSMs (Ex. campaign performance, renewal, growth, integration levels, timeliness)
• Partner with team leads across Client Success to manage and execute key strategic priorities
• Serve as CS stakeholder and project lead for all Provider Solution and Finance & Operations efforts that impact clients or deliverables for Industry Solution clients
• Serve as day-to-day manager and perform all requisite management responsibilities for a growing team and provide data-driven support and guidance 

The Ideal Candidate Has:

• 10+ years of experience in healthcare or digital media

• Deep experience with and passion for people management

• Excellent oral and written communication and presentation skills.

• Ambitious, self-starter who proactively thinks about opportunities and how to drive change

• Be comfortable in ambiguous and rapidly evolving situations and should be a team player that strives to deliver personal and team goals

• Experience in and/or comfort with a high growth start-up environment and its associated pace, rate of change and lack of rigidity around permission and oversight