Manager, Coaching Excellence

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As a Coaching Excellence Manager at DraftKings, you will design and lead scalable coaching systems that elevate performance across our Customer Experience, Risk, and VIP teams. You will combine analytics, storytelling, and change management to create coaching playbooks, facilitate high-energy workshops, and introduce AI-enhanced programs that drive measurable impact. This role is ideal for a consultative leader who builds systems rather than one-off solutions, influences across teams, and thrives on shaping how our leaders learn and coach every day.
What You'll Do

• Lead cross-vertical coaching programs that establish consistent standards and best practices across DraftKings' frontline and partner teams.
• Strengthen the quality of coaching by refining frameworks, improving calibration health, and building a culture centered on feedback and development.
• Design and scale AI-powered coaching initiatives with prompt libraries, workflows, and guardrails that deliver measurable performance outcomes.
• Facilitate learning experiences for Team Leads and Managers that connect data, practice, and real-world application through reusable playbooks and toolkits.
• Create clear, data-driven narratives and executive-ready presentations that link coaching maturity to key business results.

What You'll Bring

• 3 to 4 years of experience leading teams of individual contributors or managers.
• 4 or more years in performance coaching, quality assurance, or enablement within high-volume operations such as Customer Experience or Risk.
• Strong analytical skills with the ability to interpret trends, connect insights to action, and communicate effectively with senior stakeholders.
• Exceptional storytelling and facilitation skills, with experience creating executive-level presentations and leadership workshops.
• Proven ability to design scalable systems, align cross-functional partners, and build repeatable coaching processes.
• Experience with AI coaching tools or MaestroQA is a plus.
• A bachelor's degree in a relevant field; a master's degree or coaching certification is preferred.

Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 92,800.00 USD - 116,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.