Account Coordinator - Digital Marketing at NextGuest

| Greater NYC Area
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Company Overview

NextGuest Digital is an award-winning, full-service digital marketing, technology and consulting firm working with leading hotel brands and hotel companies throughout the world. We have built an excellent team of top industry professionals and enjoy a fun and friendly work environment. Our services include full-service digital marketing: search engine optimization (SEO), search engine marketing (SEM), email marketing, social media, mobile marketing, online media and re-targeting, smart data marketing and programmatic advertising, research and analysis, as well as website design and digital technology application development.

Job Summary

NextGuest Digital is expanding its team of talented professionals by adding a high energy Account Coordinator to its office in NYC. Account Coordinators and Account Managers work side-by-side to provide a high level of service to NextGuest Digital clients with the goal of delivering superior customer service, analysis and recommendations to provide a clear Book Direct strategy. The position offers ample opportunity for growth within the company.

Responsibilities and Duties

  • Work directly with Account Managers on behalf of NextGuest Digital clients, including all aspects of digital marketing, project and client management services
  • Support digital marketing budget planning and management for ongoing campaigns such as paid search marketing, email marketing, online media campaign management, multi-channel marketing campaigns, etc.
  • Draft monthly Digital Marketing Reports to clearly relay Key Performance Indicators, analysis and recommendations.
  • Own smaller production projects from start to finish.
  • Schedule client meetings, send call agenda beforehand and wrap up notes to lead Account Manage after the call.
  • Support ad hoc tasks or requests from Account Leads.

Qualifications and Skills

  • Bachelor’s degree required, Master’s Degree a plus. Hospitality/Travel or Marketing/Advertising degree preferred
  • 1-2 years’ experience in client services in a marketing role. Experience in hotel marketing and/or digital Marketing/Online Advertising/Digital Marketing Agency preferred
  • Knowledge of hospitality and travel industry and technology/marketing solutions preferred
  • Strong writing and communication skills
  • Strong organizational skills and highly detail oriented habits
  • Proficient in MS Office, including Excel and Internet research
  • Experience making presentations in front of groups
  • Diligent work habits and ability to meet deadlines
  • Professional attitude and appearance
  • Self-motivated, creative, confident and energetic personality

Benefits and Perks

  • Growth Opportunities
  • Quarterly Company Parties
  • Monthly Team Lunches
  • Weekly Happy Hours
  • Full stocked kitchen
  • Referral Bonuses
  • Learning & Development opportunities
  • Casual Dress Code

Compensation: Competitive Salary + Benefits + PTO + Medical/Dental + 401K/SIMPLE IRA

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email [email protected] Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ZendFrameworks
    • ReactJSFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • Adobe AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AdobeCreativeDesign
    • QuickbaseManagement
    • SoundCloudManagement
    • SmartCMSCMS
    • SalesforceCRM
    • NextGuest CRMCRM
    • IntercomEmail
    • Office365Email


One Penn Plaza, New York, NY 10119
15 Years In, NextGuest Still Has the Agility of a Startup

An Insider's view of NextGuest

What are some social events your company does?

We have a variety of social events organized by our social committee from Heritage Happy Hours to holiday celebrations.


Talent Coordinator

What does your typical day look like?

Never a dull moment- always organizing, planning ahead, and communicating.


Project Manager

What makes someone successful on your team?

A big part of being a copywriter is taking criticism and feedback, which often you won’t agree with. A client might not like something and may not be able to explain why, but a good copywriter can always take that copy, rework it, and produce something better.


Content Team Lead

How do you empower your team to be more creative?

We empower our employees to be experts in their fields and be the owners of best practices, while leaving plenty of room for collaboration and brainstorming.


Chief Operating Officer

How has your career grown since starting at the company?

Since starting in 2011, I have experienced tremendous growth at NextGuest Digital. I started as a New Media Marketing Coordinator and have had four other roles since then. Currently I am a Client Growth Manager.


Client Growth Manager

What are NextGuest Perks + Benefits

NextGuest Benefits Overview

We consider our team members to be family and work hard to maintain a positive environment and express our appreciation. Along with book clubs and baking competitions, here are some of the perks we offer:

Remote work opportunities
Competitive salary
Casual office environment
401K benefits
Fully-stocked kitchen
Quarterly team outings, from bowling to karaoke and river cruises
Monthly team lunches
Weekly happy hours
Summer Fridays
Commuter program
Learning and development opportunities

Friends outside of work
Eat lunch together
Intracompany committees
NextGuest Digital has culture and fun committees that manage events and programs from our annual holiday party to weekly happy-hours.
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Highly diverse management team
NextGuest's management team is as diverse as our staff, and diversity is deeply ingrained in our culture, which makes NextGuest a welcoming place to work for everyone.
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
NextGuest matches 100% of the first 3% contributed per pay period. For employees that wish to contribute more, NextGuest will match 50% of the next 2% contributed.
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
NextGuest Digital provides employees with a flexible work schedule that includes summer hours and flexible start/end times.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Lunch and learns
Promote from within
Time allotted for learning
Online course subscriptions available