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Ads Product Quality Analyst

| Greater NYC Area

Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

Snapchat is the camera used by millions of people every day to Snap with family, watch Stories from friends, see events from around the world, and explore expertly curated content from top publishers. In short, we are a passionate team working hard to build the best platform in the world for communication and storytelling.

We’re looking for an Ad Product Quality Analyst to join Team Snapchat! As part of the Ad Product Quality team, you’ll focus on auction health and advertiser success across all of Snapchat’s ad products: Snap Ads, Sponsored Geofilters, Lenses, and other unique ad products. Working from our New York, NY office, you will collaborate with multiple teams internally, including Engineering and Product Management, to help our advertisers achieve their goals and to build the world’s best ad experiences. You’ll design and build systems, tools, and processes to identify issues and recommend changes that help prevent repeat occurrences. Once the analysis is done, you’ll be responsible for delivering scalable solutions across the organization: providing actionable insights to our sales, product development, and client support teams.

What you'll do:

  • Deeply understand Snapchat’s monetization-related products and underlying implementations
  • Build technical expertise around our ad products, tools, and services
  • Dive in and troubleshoot unique problems our clients are facing as they activate on our ad platform and communicate resolutions back to our clients reporting those problems
  • Work closely with internal Engineering teams to recreate, prioritize, and triage bugs
  • Build scalable reports, tools, and processes to solve repeat issues and roll those out to other teams
  • Identify performance trends across auction campaigns to fuel optimization recommendations
  • Provide technical expertise and auction systems knowledge to assist our support teams in resolving complex delivery issues and unobvious bugs, and identifying systematic, widespread problems as early as possible
  • Translate analysis and insights into actionable recommendations for internal teams (Direct Sales, Global Online Sales, and Key Account Management) and external customers
  • Influence our advertising products and solutions roadmap to help our clients win
  • Conduct deep-dive analysis on specific account performance and provide unobvious optimization recommendations both proactively and reactively
  • Educate internal Account Management teams on troubleshooting issues, expanding reach and improving performance based on specific advertiser goals
  • Work closely with Monetization product management to prioritize systematic issues

Minimum qualifications

  • Bachelor’s degree in business, engineering or another related area of study
  • 3+ years of experience in ad operations, advertising-related troubleshooting, technical support, or another related field
  • Experience working with Fortune 500 advertisers

Preferred qualifications:

  • Ability to communicate the results of analyses in a clear and effective manner
  • Meticulous attention to detail and excellent written and verbal communication skills
  • Experience working with Zendesk, JIRA, or other ticket management solutions
  • Experience in working with large data sets and data visualization software (SQL, Tableau, Looker)
  • Javascript/HTML web development a plus
  • Ability to initiate and drive projects to completion with minimal guidance
  • Ability to work effectively under pressure


At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at
[email protected].

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • Objective-CLanguages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • SendGridEmail

Location

Snap NYC is in the heart of Times Square in the former New York Times office building!

What are Snap Inc. Perks + Benefits

Snap Inc. Benefits Overview

Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms.

Every Snap office has its own set of benefits built around its needs, but here’s a rundown of some of the programs you'll find in our LA office.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute to a Medical FSA to pay for eligible medical expenses, or a Dependent Care FSA to pay for eligible daycare expenses, with pre-tax dollars.
Disability Insurance
Employees can take up to 16 weeks of short-term disability for 60% tax-free pay with benefits remaining active. Long-term disability is also available at 60% tax-free.
Dental Benefits
We provide free dental coverage for employees and eligible dependents. In addition, the plans have an orthodontia benefit. Annual in-network cleanings and exams are covered at no cost.
Vision Benefits
Snap provides a free vision plan for employees and eligible dependents. The plan includes a LASIK benefit and a $200 annual frame/contact lens allowance.
Health Insurance Benefits
We provide free PPO and HSA plans to employees and their dependents with the option to buy-up to an enhanced PPO plan with lower co-pays. In CA, Kaiser HMO is another free medical plan option.
Life Insurance
We provide Basic Life and AD&D insurance at 2x salary at no cost.
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Snap offers a retirement savings plan that allows you to save for your retirement on a pre-tax and/or post-tax basis.
401(K) Matching
Snap matches 100% up to 3% and 50% on your 4th and 5th contribution to both your pre-tax and/or Roth elective contributions and the match is immediately vested. We also offer the Mega Backdoor Roth.
Company Equity
Snap offers compensation packages that allow you to share in Snap's long-term success!
Child Care & Parental Leave Benefits
Child Care Benefits
Snap offers a Dependent Care Flexible Spending Account to help you use tax-free funds to pay for preschool, summer day camp, before/after school programs, and child or elder daycare.
Generous Parental Leave
Maternity Leave: Up to 4.5 months (18-20 weeks) of 100% paid maternity leave Paternity Leave: Up to 2 months (8 weeks) of 100% paid paternity leave
Family Medical Leave
Snap provides you with up to 12 weeks of time off to care for a family member with a serious health condition. We also provide 6 weeks of pay to care for an immediate family member with health issues.
Adoption Assistance
Snap will reimburse up to $10k towards any Adoption expenses incurred. You are also eligible for up to 2 months (8 weeks) of 100% pay to bond with your new child.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Employees are allotted four hours of paid time off to volunteer at charities that align with the company’s philanthropic pillars: youth, education, and arts.
Paid Holidays
Paid Sick Days
Snap provides 15 sicks days per year if you're feeling under the weather!
Perks & Discounts
Casual Dress
Commuter Benefits
Employees can contribute to a Commuter FSA for their commuting costs.
Company Outings
There are lots of social events to choose from, ranging from cultural, health & fitness, personal development, volunteering, arts & crafts, and more.
Free Daily Meals
Employees get a Snap Meal Card with a daily stipend of $16. You can use the card at restaurants and on food delivery services!
Stocked Kitchen
All offices are stocked with free snacks, drinks, coffee, etc.
Recreational Clubs
Employees can participate in sports leagues through SnapFit. We also offer team fitness classes, hikes, races, and more.
Relocation Assistance
To help you get to your new city safe and sound, Snap assists with eligible candidates' relocations through final move flights, storage, package & delivery, corporate housing, moving cash, and more.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Snap has a Learning & Development program that enables employees to continue honing their skills, and individual teams have budgets to send eligible employees to industry conferences, trainings, etc.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
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