POSITION: Brand Experience Associate (Retail)

THE STORY

At Mack Weldon, we’re reinventing men's basics with premium fabrics, smart design, and simple shopping. We started with underwear and socks, pieces that could make our customers more comfortable every day. In seven years, we’ve greatly expanded our product offering, customer base, and team—and we’re just getting started.

We’re a fairly small but fast-growing group of apparel veterans, digital marketers, creatives, engineers, and customer service experts working together in the name of comfort. And we’re looking for passionate, proactive, strategic, and creative problem-solvers to join us. If that sounds like you… keep reading.

THE ROLE

We’re looking for dynamic Brand Experience Associates to join Mack Weldon’s first retail team! In this role, you’ll educate and share the Mack Weldon brand story and guide customers through our retail experience. You’ll play a critical role in delivering exceptional customer service and building customer relationships.

WHAT YOU’LL DO

• Be a Mack Weldon brand ambassador and deliver exceptional customer service throughout the customer journey
• Communicate the Mack Weldon brand story and philosophy to our customers
• Demonstrate and maintain exceptional product knowledge
• Continuously deliver an above and beyond and individualized customer experience for all guests
• Work collaboratively with all team members and cultivate a positive store team culture
• Maintain store cleanliness and visual standards, assistant store merchandising changes
• Develop, cultivate, and maintain customer relationships
• Support management team in projects and initiatives as needed
• Strive to improve the store experience and make suggestions to management team

WHAT WILL SET YOU UP FOR SUCCESS

• Minimum 6 months retail sales experience
• Experience in a fast-paced retail store environment
• Must be flexible with working varied shifts including nights, weekends, and holidays
• Ability to carry boxes 25-30lbs for stock transfers
• Can bend, reach, lift and move stock and products

WHAT MAKES US SPECIAL

• We give a shit! - We care. We’re slightly obsessive. We sweat every detail. We fight for what we think is best for Mack Weldon and our customers.
• We put our money where our mouth is - We own our words. We own our actions. We own our mistakes.
• We solve problems - You won’t find us waiting around for someone else to fix a problem, if we can get our hands on it first.
• We won’t sacrifice the future for a quick win - We wait for the second marshmallow.
• It’s all about the people! - Relationships over transactions.