Buyer Success Associate, New York at SevenFifty

| Greater NYC Area
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We are a technology company serving an industry ripe for change, and we need your help leading the buyer marketplace into the future.

If you’ve worked as a beverage buyer in New York, you understand the challenge of finding what you need in a marketplace with hundreds of wine, beer, and spirits distributors, each with its own exclusive rights to the brands they represent. 

Eight years ago SevenFifty revolutionized the industry by bringing these distributors’ portfolios online, allowing buyers, for the first time, to search and explore all products on a single site.

Now, we’re changing the industry again and bringing the buyer ordering process online. We’re building a community of buyers, distributors, and beverage alcohol professionals, and we’d love to have you on our team.

The Role: Buyer Success Associate, New York:

SevenFifty set the standard for beverage alcohol distributor portfolios in New York, Massachusetts, Georgia, and many other markets. Some buyers who began their careers before SevenFifty launched can’t imagine doing their jobs without it. As one customer says “I use SevenFifty at least once a day, it’s my go-to for all of my ordering needs, it’s convenient (I even use it on my mobile when I’m ordering on the run or away). I like the way the search works and how it helps me build my beverage program.”

Four years ago we added a marketplace, allowing buyers to create and send orders directly to their distributor sales reps, centralizing that process, and offering the fastest, most efficient means of buying beverage available.

Both the search and the ordering tools are completely free to licensed buyers, and the opportunity to increase these numbers is vast. The Buyer Success Associate  will educate users about how this feature works. 

Reporting to the Marketplace Director, the Buyer Success Associate will work with buyers, both those already in our network and those unfamiliar with SevenFifty, to help them move past these obstacles and adopt our ordering technology. 

What’s in it for you? The chance to define the future of a $250 billion industry and to move into a role equally grounded in the world of drinks and of technology startups.

What you’ll do:

  • Become a power-user of the SevenFifty Buyer app.
  • Offer support via email to all newly approved buyers in New York.
  • Book in-person and remote meetings to help train buyers on our platform. 
  • Pitch SevenFifty ordering to newly approved buyers on SevenFifty, non-ordering buyers, and buyers not yet using SevenFifty onsite at buyers’ establishments.
  • Track and follow-up on the outcomes of buyers’ early ordering attempts to ensure that communication with their reps is smooth and that their orders are filled.
  • Convert buyers from non-SevenFifty users and SevenFifty searchers to consistent SevenFifty orderers.
  • Bring feedback from buyers to SevenFifty teammates for immediate troubleshooting and systematic problem solving.

What you'll have:

  1. Clear, concise, and friendly short-form writing in email and chat;
  2. Efficient calendar management, enabling you to keep a high volume of appointments;
  3. Comfort learning and using a variety of software tools;
  4. Experience as a beverage buyer or distributor sales rep, or a strong familiarity with their processes;
  5. The ability to establish and cultivate working relationships with a large number of clients;
  6. Proficiency with standard office software applications (word processing, spreadsheets), email, and web searching.

What it’s like to work here:

  • We’re a hybrid remote team of 50-ish people, most based in the NYC-metro area, with dedicated spaces for regular team meetings.
  • We are former hospitality professionals excited about shaping an industry.
  • We like to take pilates or spin, grab drinks, and eat good food together.
  • We have bookclub, game nights, cocktail classes, wine tastings, and bakeoffs. 
  • We offer employees the chance to earn their WSET Level 2 certification

Perks & benefits:

  • Company-sponsored medical, dental, and vision;
  • Meaningful equity;
  • Unlimited vacation to rest and recover;
  • Learning opportunities (like WSET!);
  • Commission based upon achievement of goals.

Our values:

  1. Open the door: Ask, listen, and empower others
  2. Respect the craft: Commit to excellence and integrity in your work.
  3. Stir it up: Embrace experimentation and bring new ideas to life.
  4. Keep the glass full: Do more than is expected, for yourself and for others.
  5. Light the way: Lead in the service of others
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • RubyLanguages
    • ReactLibraries
    • Backbone.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • IllustratorDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM

Location

We are a remote company, working from our homes or on the road. We gather a few times each year as a full company.

An Insider's view of SevenFifty

What’s the vibe like in the office?

Anyone who has worked in restaurants knows that there's a specific kind of comradery, not to mention a sense of humor, that comes out of that environment. What I like about SevenFifty is that we share some of that sensibility. We work hard, we support each other, we like to have fun, and we have an appreciation for the industry we serve!

Jacob

Engineer

What projects are you most excited about?

I enjoy the consistency in my colleagues and what they teach me on a daily basis. There are always unforeseen challenges on the support side, but when you have a great team to help you, those challenges turn into things you look forward to solving. There’s always something to new to learn — that’s one of the reasons I enjoy working at SevenFifty.

Marcus

Customer Support Specialist

How has your career grown since starting at the company?

We are modernizing an antiquated industry with technology by providing efficiencies that free-up the supply chain and enhance human relationships in a $50 billion space. I am fortunate to work with people that are at the top of their respective skillset (marketing, data analysis, engineering, journalism) and have a damn good time doing it.

Melissa

Senior Director, Distributor Platform

How do you make yourself accessible to the rest of the team?

As a remote company, we work really hard to find ways to connect with our team.

We hold office hours; run monthly "Ask Me Anything" sessions on a range of topics (our industry, equity); gather for an All-Hands meeting each month; do small group sessions on topics like mental health in the workplace; have our ERG "SF Community."

Erin

Vice President, People Operations

How do you make yourself accessible to the rest of the team?

I work remotely in North Carolina, but I'm more connected to my teammates at SevenFifty than I've been to former coworkers with whom I've shared an office. I'm accessible throughout the day on slack and Zoom, and we meet monthly during all-hands + quarterly in-person at team week.

Matt

Business Development

What are SevenFifty Perks + Benefits

SevenFifty Benefits Overview

We're creating a community for our customers and colleagues and we'd love for you to join us.

We are low-ego, flexible, and we trust our team to make the right decisions for the company. We're constantly improving how we do things and welcome feedback regularly from employees.

Culture
Friends outside of work
Intracompany committees
We created an employee resource group, SevenFifty Community to discuss and improve our DEI.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Health Insurance & Wellness Benefits
Dental Benefits
SevenFifty covers 100% of most dental plans offered from Aetna via JustWorks, our payroll and benefits provider.
Vision Benefits
SevenFifty covers 100% of most vision plans offered from Aetna via JustWorks, our payroll and benefits provider.
Health Insurance Benefits
SevenFifty covers 100% of most health plans for our employees, offered from Aetna via JustWorks, our payroll and benefits provider.
Team workouts
We head out for a workout together ~ once a month, whether that be spin, pilates, or boxing.
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
We're matching all donations to racial justice organizations for the month of June 2020.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 8 weeks of parental leave for the primary caretaker. Acme Co. also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
We trust our colleagues to set schedules that work for their work and their team.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
We're developing our policy around Paid Volunteer Time, but we're starting with Election Day 2020 being a company holiday and are excited for our ERGs to implement more volunteer opportunities.
Paid Holidays
Paid Sick Days
We cover an unlimited number of sick or personal days.
Perks & Discounts
Casual Dress
Commuter Benefits
Wageworks via Justworks
Company Outings
Acme Co. hosts company outings Quarterly.
Happy Hours
Happy hours are hosted Once per month.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Time allotted for learning
We offer a professional wine certification course via WSET.
Online course subscriptions available
Paid industry certifications
We offer WSET certifications for all employees.
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