Code3 is a performance-driven digital marketing agency operating at the intersection of media, creative, and commerce. We exist to accelerate growth for our clients across the most powerful platforms to drive results at scale. At a time when CEOs and CMOs strive for greater control and transparency over marketing investments, Code3 stands out. Because of our standards, accountability, and skill, companies like Chipotle, Shark|Ninja, Brother,  LVMH, Gap, and ABi rely on us. 

The Commerce division of Code3, formally known as the Cleveland-founded company, Marketplace Strategy, was acquired by Code3 in 2018. Marketplace Strategy now operates as the commerce team within Code3. Digital marketing has evolved creating a need for brands to showcase media, creative, and commerce expertise across all major platforms. This progression is largely due to changes in shopping behavior. To help our clients serve the needs of today's consumers, our offering has evolved, too. 

ABOUT THIS ROLE

The Client Strategist 2 role is focused on mid-sized accounts, managing the client relationship and strategy. You be both internal and external facing, communicating with both teams on a daily basis. This role reports directly to the Executive Vice President and operates in the Account Strategists team with 10-15 other people. This position is on our Marketplace Strategy team which focuses on digital marketing through online marketplaces, including Amazon, Walmart, Jet, and others.

RESPONSIBILITIES

• Direct account ownership:
  • Own client relationship and all communication between client and internal team
  • Set and manage client expectations
  • Develop client strategy based on client goals
  • Coordinate tasks and at time manage internal teams to meet deadlines and provide deliverables
  • Focus on client retention and client profitability
  • Grow relationship w/ client and grow MRR
• Ability to provide support other team members on other accounts
• Ability to add value above and beyond tactical execution
• Gain deeper understanding of Amazon ecosystem, the backend platforms and sales acceleration tactics
• Results are achieved through individual and team efforts
• Self directs on all tasks for self and team
• Strategic, value added approach to client management
• Seeks input from teammates on best practices
• May mentor others in the team; helps new hires/interns ramp up
• Active in client and internal meetings
• Deliver as a client team lead
• Receptive to feedback from colleagues, and is able to take and absorb critical feedback

REQUIREMENTS

• Bachelor's degree
• 3 or more years of account/project management experience in a digital marketing agency setting
• Amazon platform experience
• The role is based in Cleveland, Ohio and may require some travel, depending on company needs

IDEAL CANDIDATE:

• Ability to lead discussions w/ internal and external teams
• Ability to shift priorities to meet client needs
• Project management experience through digital platforms
• Ability to help clients hit goals and pivot as needed
• Deep understanding of digital marketing and online marketplaces
• Search and ecommerce experience is a plus
• Ability to learn on-the-go, and quickly become able to add strategic value to client work
• A positive attitude, good sense of humor, and willingness to learn new ideas

SOME OF THE WAYS WE'LL SUPPORT YOU: 

• Full benefits, 401k (with match) & generous pension program
• Thoughtful parental leave and return program
• Ample PTO, holidays, and holiday closure in December
• Ongoing learning and development opportunities
• Commitment to transparent DE&I practices
• Convenient, snack stocked office spaces in awesome cities