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Communications Director

| Greater NYC Area

About the team

The Harry’s Marketing team comprises a Brand team, an Innovation team, a Consumer Insights team, an in-house Creative team and the PR, Social & Partnerships team, this role would lead the latter. The Harry’s Marketing team also works closely with Shopper Marketing (which reports in to the retail sales team) and the acquisition and email marketing teams (which report in to the direct-to-consumer team that drives sales for Harrys.com).

About the role

The Director orchestrates our earned brand communication, understanding the market opportunities, identifying consumer/press/influencer insights to tap into to build a stronger emotional connection with consumers and generate a disproportionate share of buzz and cache, something that is harder yet even more important as we scale.

The Director's role is to ensure that our brand leads popular culture through our communication, engagements and partnerships, rather than following it. The Director oversees and manages the communication process – from brief definition, pulling together different partners to ensure cohesion, to evaluation of creative materials against goals. The job requires both diplomacy, collaboration and communication skills in liaising with other teams and creative leadership in working with our partners.

Specific work areas:

  • Brand Positioning: While the ultimate responsibility for refining Harry’s brand positioning sits with the brand team this Director is responsible for bringing our brand strategy to life in a creative & resonant way. A great Director stays true to the positioning and strategy but knows how to ask for, find, and create really compelling inroads & deliver creative executions.
  • Define Harry’s PR, Social and Partnerships narrative: The IMC Director must lead the planning of a calendar so we know the arc of the 12-18 months ahead and what steps we'll take with comms along the way. The Director needs to bring together the different individuals and teams that help bring brand stories to life and lead external agencies to ensure optimal impact is achieved in market. Specifically:
    • Provide regular status reports, timelines and delivery calendars, risk/issues reports to key stakeholders are engaged at the right times through the process.
    • Track budget, supervise third parties and agencies, follow timelines and manage team members to achieve outcomes as outlined in the initiative's project objectives.
    • Nurture a high quality relationship with in-house brand and creative teams, and external agency partners to provide them with guidance, leadership and inspiration.
  • PR: The Directors role is to ensure our PR efforts link in a more detailed and authentic way to our positioning to ensure we're using that engine to power us as best we can. We seek to shift from a brand seeking amplification to a brand with a progressive voice on a cultural debate / discussion.
    • Guide the PR team in the briefing and management of the PR agency. Ensure a clear PR activity calendar is developed and managed against that leverages the brand positioning and ultimately the creative idea to engage a national audience.
    • The Director’s role is to ensure we are pushing the most compelling points / hooks in to the creative idea, pulling out the components of our creative narrative that will generate a disproportionate share of engagement and interest.
  • Social communications framework:
    • Oversee the development of a content framework and strategy by channel for execution in 2018+, that leverages the brand positioning and creative ideas.
    • Leverage the above to guide the Channel Manager in the development of content calendars with the appropriate frequency of engagement to progress the state of our audience relationships.
    • Guide the Channel Manager in the process of leveraging in house creative teams to develop stories that can spread.
  • Partnerships identification and management:
    • Guide the Partnerships Manager to identify key partnership collaborators to execute leading edge offerings - be that product collaborations, specialty availability (our J.Crew, Barney’s, Urban Outfitters partnerships etc), or content collaborations, that build our brand with intention
    • Oversee the management of the partners to deliver our goals on time and in a way that pushes forward our brand equity.
    • Oversee the negotiation of relationship details such as product briefs, cost structures, and outreach expectations.

This should describe you:

  • Deeply customer centric
  • You are able to think holistically about communication strategies
  • You are dialed in to what’s cool, new and relevant and how to translate that for brands
  • You are able to see beyond the obvious and push for brilliant creative ideas
  • You are adept at translating ideas into concrete activities that deliver results
  • You have a natural passion for building and love getting your hands dirty, you’re a doer
  • You are able to thrive in fast-paced environments and adapt quickly
  • Excellent communication skills both in writing and verbally
  • A natural coach and mentor - someone people are excited to work for
  • You are a learner - always seeking to improve yourself and your team
  • Sense of humor, we take our work seriously not ourselves

Harry’s started as a men’s grooming brand that was built out of respect for quality craftsmanship, simple design, modern convenience and for guys who know they shouldn’t have to overpay for a great shave. Since launching in early 2013, we have been blown away by the customer response to our brand. As we grow our opportunities to communicate with potential customers increase, but with those opportunities comes increased complexity and a heightened need to be thoughtful as we extend. Ensuring we continue to push our thinking, strive for innovation, all while protecting the charm of our brand that has so successfully resonated to date.  

Harry’s is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • ReactLibraries
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West SoHo is cool without being pretentious, convenient and accessible, and nowhere near Times Square!

An Insider's view of Harry's

What are some social events your company does?

Inspired by the Winter Olympics, we're currently holding our own Harry's Olympics. It's completely ridiculous and incredibly fun! We also have happy hours, breakfasts, lunch and learns, and team offsites. I love joining smaller groups that connect me with people I don't work with everyday.


Senior Associate, Creative Projects

What kinds of technical challenges do you and your team face?

As Harry's expands beyond razors, we are focused on building a platform that can support multiple brands, which is transforming our technical infrastructure. We're also collaborating with our data analytics team to better understand our customers, both present and future, and serve personalized and curated experiences to them.


Software Engineer

How do you make yourself accessible to the rest of the team?

Besides working in an open office (where I’m quite literally always accessible), each week my co-founder & I speak at our all-hands meeting, allowing us to openly share what’s on our minds. We host Q&As, Fireside Chats, Lunch N’ Learns, & I co-sponsor our Women’s Employee Resource Group, where I work with folks at all levels within the company.



What are Harry's Perks + Benefits

Harry's Benefits Overview

At Harry's we're committed to providing our team with a benefits package that enhances the well-being of our employees and their family, both now and in the future. Everyone has different needs, but we are happy to have benefits such as medical, dental, vision, FSA, as well as a 401K, access to Eden Health, and a quarterly wellness reimbursement. That's not to mention our bountiful snacks and catered lunch and breakfast once a week.

Volunteer in local community
We participate in local events such as charitable races and local school events!
Partners with Nonprofits
Some of our partners include: Headstrong, which provides mental health care for military veterans and their families; Stop Soldier Suicide; CALM, and City Year.
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Highly diverse management team
Our management team is a representation of our staff! We have a VP and C-Suite that is comprised of 50% women, and have hired from underrepresented communities throughout the leadership group.
Unconscious bias training
We partner with Paradigm to deliver yearly unconscious bias training, and supplement with the People team's own efforts.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Our FSAs are designed to stretch your dollars farther. These accounts trim off as much as 30% from your health care or dependent care costs because the money you put into an FSA comes out pre-tax.
Disability Insurance
Harry's automatically provides a certain level of coverage for you, plus you have the option to purchase additional insurance for yourself and your dependents.
Dental Benefits
We have two plans, one Standard and one Enhanced, with both plans covering preventative care at no cost.
Vision Benefits
Our vision plan has Warby Parker as an in network provider!
Health Insurance Benefits
We have three health plans based on your needs with varying deductibles, and no-to-moderate premium costs.
Life Insurance
Wellness Programs
We offer a variety of benefits - access to Eden Health, a Wellness Reimbursement Program, and a new fitness reimbursement program through our new medical provider.
Retirement & Stock Options Benefits
401(K) Matching
Harry's provides our 401K through Betterment. We match 2% of contributions up to 4% of an employee's annual salary.
Company Equity
Every employee is offered a standard welcome grant of equity based on their level, with vesting over a 4 year period. Additionally, we have annual continuation grant bonus programs!
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer 16 weeks of paid leave for all new parents, which applies to birth, adoption, and all paths to parenthood.
Vacation & Time Off Benefits
Generous PTO
"My Time" - a flexible time-off policy that includes vacation, sick, and personal time.
Paid Volunteer Time
You have the opportunity to volunteer up to five full days per year. We also set aside 1% of sales to go back to charitable organizations and causes.
A four-week, fully paid sabbatical after five years at Harry's. Unplug, unwind, and come back refreshed and ready to tackle the next big challenge.
Paid Holidays
10 company-paid holidays per year.
Perks & Discounts
Casual Dress
Our casual dress code includes jeans, our comfy Harry's hoodies, and no judgement every day of the week. Dress up, dress down, feel comfortable.
Commuter Benefits
We offer pre-tax commuter benefits through WageWorks.
Company Outings
Harry's has an annual company-wide offsite, holiday party, and other celebrations based on our big milestones!
Stocked Kitchen
Other snacks and drinks are provided, not to mention cold brew on tap.
Some Meals Provided
We provide catered breakfast every Wednesday before our company-wide Team Meeting, and catered lunch every Thursday.
Happy Hours
Join the #happyhours slack channel to plan the next casual outing!
Fitness Subsidies
We give $150 a quarter towards health and wellness.
Professional Development Benefits
Lunch and learns
Our CEO's Jeff and Andy host quarterly AMAs during lunch! In addition, other teams will share out what they're working on as various share-outs, beer & learns, and lunch & learns.
Cross functional training encouraged
Promote from within
Continuing Education stipend
We have an incredible L&D program that allows you to use a yearly stipend for continuing education or other L&D-related expenses.

Additional Perks + Benefits

The best thing about Harry's is we're constantly improving based on employee feedback. Our employee engagement survey, plus consistent feedback loops with our employees means that every year we are getting better and better. In 2019 we implemented a 401k match, more transparent People processes, an L&D stipend, and much more!

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