Communications Manager
Latch is seeking a Communications Manager to manage Latch’s internal and external communications. You will be the department’s second hire, and report directly to the VP of Strategy, Policy, and Communications. We are a fast growing company, and communications has never been more important to our success. We are prioritizing building out a robust communications department that is responsible for managing relationships with critical Latch stakeholders including our board, employees, governments, and the general public. This key hire will play a critical role in this new department, and there will be ample opportunity for growth.
As the Communications Manager, you will work internally with Latch department heads, to identify and tell their stories while reinforcing, evolving, and differentiating messaging for a broad range of stakeholders and audiences. You will be responsible for going from idea to execution on short and medium term communications strategies, ranging from product launches and partnership announcements to CSR initiatives and public affairs programs, while simultaneously managing the day to day relationships with our PR agency. In addition, you will support the Office of Real Estate, Marketing, and Sales to ensure consistency across Latch’s communications. Finally, you will be a champion of internal culture, working to further our transparency, values, and inclusion initiatives at every opportunity, including by managing Latch’s internal newsletter.
You are exceptionally organized and detail oriented, capable of managing cross-functional projects and work streams end to end, and able to self manage and proactively communicate priorities. Strong writing and editing skills are essential—specifically the ability to communicate complex concepts to diverse audiences in a clear and concise manner.
Smart access isn’t about locking doors, it’s about opening up new possibilities. Latch is the world’s first fully-integrated hardware and software system dedicated to bringing seamless access to every door in a modern building. We’re looking for the curious and the creative to join our team and help us continue to change the way we access our most valued spaces.
Responsibilities:
Internal Communications
- Manage and evolve Latch's internal communications channels, including newsletters and Slack
- Manage the communications calendar
- Liaise and coordinate with Latch's 26 departments to ensure cross functional communication, story telling, and transparency
- Support Latch leadership in executing all internal communications
External Communications
- Manage day to day coordination of agency partners
- Manage communications calendar and collaborate cross functionally with executive office and marketing
- Represent communications on cross functional teams (ex: website)
Qualifications:
- Bachelor's degree
- 5-7 years of communications experience in a fast paced environment and a self starter
- Demonstrated track record of going from idea to execution on multiple communications strategies
- Demonstrated track record of first class content production, from writing blog posts to formatting newsletters.
- Excellent organizational and follow-through skills
- Detail oriented with the ability to manage multiple tasks simultaneously
- Highly collaborative and capable of working as part of a team
- Commands respect via intelligence, knowledge, humility
Founded in 2014, Latch is a venture-backed startup building the world’s first complete smart access system. We now boast over 200 employees, all of whom are all passionate self starters with unique backgrounds and unexpected stories. We are located just a quick walk from Penn Station in New York City, and a ten minute walk from CalTrain in SOMA San Francisco.
We offer unlimited Paid Time Off, a competitive health package, and an office environment where employees are surrounded by creative, empowered, and dynamic peers. There is no better time to join us. As we grow as a company, we are excited to see our employees grow with us.